Excellent service from Catherine at the Epsom Branch. From my initial consultation to my hearing aid fitting, the customer service I received was second to none. Everything was explained in full, from... Toon meer
Locatie
Wijzig locatieBoots Opticians, 57 Ashley Centre, KT18 5DB Epsom, England, GB
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Lees wat reviewers zeggen
Explained what was happening made me feel relaxed I was very happy with the information given to me
I was impressed with the level of service received and I had recently been for a hearing test elsewhere so I did have a comparison. I was taken through the whole process and was even able to try a pai... Toon meer
My latest appointment was today, 11 December, for fitting of my rep;lacement hearing aids. I was looked after by Priya and was very pleased with her guidance, explanations and the professional manner... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contactgegevens
Boots Opticians, 57 Ashley Centre, KT18 5DB, Epsom, England, Verenigd Koninkrijk
4,4
Uitstekend
34 reviews
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Hearing test
Very good service catherine very knowledgeable and very patient. A shame you are stopping interest free credit as hearing aid are extremely expensive!! I think you will lose customers because of this.
21 september 2023
Excellent service
Excellent service. Things were explained clearly, alleviated my anxiety and making the experience pleasant.
24 augustus 2023
Clear and detailed explanations from…
Clear and detailed explanations from the audiologist.
2 augustus 2023
Super service.
The initial explanatory service, the subsequent testing, and the introduction as to how my new hearing aids would work was great. This plus the helpful assistance during subsequent visits to Boots to learn more about how to properly operate my new hearing aids in the best possible way for different hearing circumstances has been really great. My old NHS hearing aids are now filed away in my drawer, and will stay there forever.
25 april 2023
Very good hearing care service, not sales driven
I booked a free hearing test. The guy checked my ears said the wax needed removing 1st, booked me in the next week. I paid £60 for microsuction - much better than syringing. Had the free 15 min test after wax removal. The guy advised me to monitor hearing post wax removal and come back for a 75 min test if I felt I needed it. I did and had the test today. I saw my ear drum! And the hint of the 'hammer' bone (malleus) behind it - truly amazing. The test was very good, included a test of hearing in a noisy environment, which is my problem. I expected to be sold to but wasn't - the lady that did the 2nd test explained my hearing was relatively good and didn't warrant a prescription. She did mention new products they're launching which cancel out background noise and boost the higher frequency fricative sounds I struggle with. Really professional service. Highly recommend.
1 juni 2023
Review zonder uitnodiging
Catherine put us at ease
Catherine put us at ease. She was very helpful and informative and answered all our questions.
Thank You.
22 mei 2023
Hearing Test.
Made to feel comfortable and listened too.
Things explained clearly but could of explained more.
No hard sell but benefits explained in a way that could be understood easily. Advice given on ear care (small sore found)
13 mei 2023
Excellent service so far.
29 maart 2023
Thank you Catherine!
To be really honest, my experience didn't start out so well as, although Catherine, my audiologist, was great, really knowledgeable, my all-singing, all-dancing, hi-tech hearing aids just wouldn't work! I cannot fault Catherine's after sales service and support, however, as she sorted it all out - no quibbles or excuses - just immediate action. My new, replacement hearing aids are wonderful!
21 februari 2023
The quality and professionalism of the…
The quality and professionalism of the audiologist, Catherine. And speed of service.
9 februari 2023
Excellent service & Positive experience
Excellent service from Catherine at the Epsom Branch. From my initial consultation to my hearing aid fitting, the customer service I received was second to none. Everything was explained in full, from the results of my hearing test to the pros and cons of each device. Unlike other providers, there was absolutely no hard sell. At no time did I feel under pressure to make a purchase or take on any finance plans. I was left to make an informed decision based on my needs and the products best suited to me. I can't fault the experience I received.
27 januari 2023
Professionally carried out.
Everything about the tests and advice was given in a thoroughly professional manner. I will be trying some new different types of hearing aids. Although, I think they can be bought cheaper elsewhere.
18 januari 2023
Catherine the audiologist was friendly…
Catherine the audiologist was friendly and informative
5 januari 2023
Catherine helpful and friendly
1 december 2022
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