I ve had many Assessments in my life for eyes and ears and found Michàels assessment of my ears outstanding . His experience in depth was unparallelled but he wore it lightly and reduced explanatio... Toon meer
Locatie
Wijzig locatieUnit E, West Cornwall Shopping Park, TR27 5LX Hayle, England, GB
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Lees wat reviewers zeggen
I felt that I was rushed through being shown the new hearing aids. When I asked to test the bluetooth system by ringing my phone, I was told that the landline didn't work.
Very informative and explained exactly what tests would be carried out, explained what tests would be carried out in the sound booth. Went through all the results on the computer and what they meant a... Toon meer
3 days ago I had an appointment at Boots Hearing ( Hayle, Cornwall). This appointment was much overdue, and one of my titanium Hearing aids had broken, and I was worried about potential expensive repa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contactgegevens
Unit E, West Cornwall Shopping Park, TR27 5LX, Hayle, England, Verenigd Koninkrijk
4,4
Uitstekend
43 reviews
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Poor experience overall
Deeply underwhelming experience at Boots Hearingcare. I feel they're set up only for elderly care hearing loss - which might well be fair enough.
When trying to purchase my hearing aids I tried to use the finance option - which boasts flexible payment plans and 0% interest. That was not my experience. The finance company were awful and appeared to discriminate against me for being self employed. They wanted as much personal information from me as my mortgage company! I decided to fund the £3000 another way.
Boots Hearingcare absolutely could do better with their aftercare. When I tried to reach out to them on the phone I couldn't get through. I tried the website - my Hearingcare account generated errors, the webchat wasn't working and the online contact form gave me a generic 'two business day response time'. Not ideal for such a delicate matter and a vast amount spent on hearing aids.
As someone who already uses Boots Opticians, I expected better. Hearing care shouldn't be an add on or after thought. I'm taking my custom elsewhere this time.
This review is for the experience in general rather than the individual store.
Edit: Oh look, another generic AI reply from a boots chatbot. Like every other review on here. Do better!
3 september 2026
Antwoord van Boots Hearingcare - Hayle
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Went really well Michael was so helpful…
Went really well Michael was so helpful and very polite and explained everything to me so it was clear and made me relax, i cannot think of anything negative.
28 augustus 2026
Very informative and explained exactly
Very informative and explained exactly what tests would be carried out, explained what tests would be carried out in the sound booth. Went through all the results on the computer and what they meant and what would be the next step. Explained everything to my partner what tests had been carried out and the next step after today and explained what would happen over the next year
21 juli 2026
Unhurried and thorough
Unhurried and thorough. I’m already feeling the benefit of the new aids
8 juli 2026
Very helpful and informative with a…
Very helpful and informative with a clear explanation of the process and the options. Answered all questions very well.
23 april 2026
I felt I was looked after extremely well
I felt I was looked after extremely well by Michael, he made me feel like he had my best interest at heart and left me feeling in full confidence with his advice. Boots you are lucky to have someone like Michael on your staff, a really nice and genuine man.
16 april 2026
An Excellent Experience.
I ve had many Assessments in my life for eyes and ears and found Michàels assessment of my ears outstanding .
His experience in depth was unparallelled but he wore it lightly and reduced explanations thoughtfully, being very keen that I should be
jointly part of his understanding.Equally he probed kindly for my views. I cannot really say how grateful I am to him for a human approach to a necessarily technical experience. I am thrilled to collect my hearing aids Monday at 4 o c which I know will be perfect for me.
17 maart 2026
Excellent care
Excellent care, everything explained clearly. Will be recommending to my friends as the place to go
3 april 2025
The time and care taken to explain what…
The time and care taken to explain what is happening was unbelievable ,
Michael was excellent , my wife was included in everything, I came away feeling that I’m going to be able to hear better than I have done for many years .
9 april 2025
Very patient man who explained the…
Very patient man who explained the importance of having the right hearing aid.
6 februari 2025
A very thorough test which identified a…
A very thorough test which identified a problem I have had for years which has never been picked up before. Well done Michael! I am sure that the new and improved aids will give me a better quality of life.
21 januari 2025
It was very informative
It was very informative. The chap took his time and was very knowledgeable. The ten minutes trial with hearing aids was very helpful. I'm going back to have hearing aids fitted in a few days time
18 december 2024
Service was excellent
Service was excellent. Attention to detail. Michael Caress understood exactly what my hearing problems were. Would highly recommend the service I received. He explained the problems I was experiencing with my hearing and recommended the right products to suit me.
11 december 2024
I felt that I was rushed through being…
I felt that I was rushed through being shown the new hearing aids. When I asked to test the bluetooth system by ringing my phone, I was told that the landline didn't work.
22 november 2024
Nice chap and very hellpful
18 oktober 2024
Excellent care
Excellent care. Every step of the hearing test explained by the audiologist. Assessment rationale explained.
Suitable hearing support discussed.
17 oktober 2024
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