Jacqueline was fantastic. Very knowledgable, polite & helpful. I’ve marked 4 stars as I felt there wasn’t enough guidance to fit them in my ear. I’ve had the wire flung out. How far should I place the... Toon meer
Locatie
Wijzig locatieBoots, Unit 2 The Royals, SS1 1DE Essex, England, GB
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Lees wat reviewers zeggen
First class attention. Explained in detail how a hearing aid would help and then demonstrated the hearing aid. I found that there was a lot more sound in a quiet room than i ever imagined. Superb pati... Toon meer
Unfortunately I purchased a pair of hearing aids and one had an intermittent fault a week ago. Today you replaced them with no problem with a new pair. I found the Southend on sea the royals very p... Toon meer
Excellent service very calm and excellent caring nature. Well explained and easy to follow the explanation the way it was put over. More than pleased
Bedrijfsgegevens
Geschreven door het bedrijf
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contactgegevens
Boots, Unit 2 The Royals, SS1 1DE, Essex, England, Verenigd Koninkrijk
4,6
Uitstekend
52 reviews
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Had a excellent hearing test by Gwen
11 augustus 2026
My experience with hearing care boots…
My experience with hearing care boots was great. I will recommend everyone.
9 juli 2026
Excellent service very calm and…
Excellent service very calm and excellent caring nature. Well explained and easy to follow the explanation the way it was put over.
More than pleased
14 juli 2026
Jacqueline was fantastic
Jacqueline was fantastic. Very knowledgable, polite & helpful. I’ve marked 4 stars as I felt there wasn’t enough guidance to fit them in my ear. I’ve had the wire flung out. How far should I place the speaker down the canal? I’m honestly not knowing if I’m feeling the difference or is it the issue I’ve mentioned.
9 juli 2026
Perfect Phonak set up at Southend hearingcare!
I had very expensive, top of the range hearing aids for seven months during which I had seen 2 other audiologists regarding the hearing aids performance and I was still not satisfied with the performance of the hearing aids. I arranged an appointment at the Southend-on-sea branch of boots as I was planning to visit Southend for a day out so I thought a third audiologist maybe able to help.
Gwen at Boots Hearingcare was superb! A friendly discussion regarding my previous issues (Gwen had read my previous history before the appointment started) led into a detailed explanation of how the hearing aids had been set up and what changes could be made to enhance their performance. Gwen knew every detail of Phonak’s software and showed me which modes my hearing aids had been operating in over the previous seven months, whilst being professional , helpful and demonstrating great knowledge.
Finally, after 7 months, I have a pair of hearing aids that live up to the hype and the price. I can honestly say that the hearing aids have been transformed and the one hour 45 minute drive to Southend was well me truly worth it, all thanks to Gwen!
27 juni 2026
Review zonder uitnodiging
The lady was very professional in…
The lady was very professional in everything that she explained to me
27 mei 2026
Everything about the different types
Everything about the different types of hearing aids was explained so well
23 maart 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
My hearing aid doesn’t work it won’t…
My hearing aid doesn’t work it won’t charge.
A lot of money for a product that is useless.
11 februari 2025
Antwoord van Boots Hearingcare - Southend-on-Sea
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Efficient and helpful hearing tests
Service was excellent from first test which was explained well and second test and review of all hearing aids
3 maart 2025
Great experience
Warm, friendly and helpful staff.
Issues and correction options clearly explained.
26 januari 2025
The staff were very knowledgeable
The staff were very knowledgeable and helpful, and explained everything thoroughly
18 januari 2025
Good experience
The audiologist, Gwenllian English, explained everything very well and was welcoming and friendly. The testing was in depth and all options for the hearing aids were well explained
11 januari 2025
Hearing Test
Audiologist was extremely polite and very competent, listening to my concerns and answering questions thoroughly. When she was unsure of an answer sought advice from a colleague and provided a satisfactory response. I was totally reassured throughout the experience.
12 december 2024
Very thorough and informative
Very thorough and informative. The lady that performed the test was extremely lovely and helpful with my Mum and made her feel at ease.
5 december 2024
My three visits before I purchased my earing aids was very helpful. .
The person I saw on each visit was the same man, which was helpful as each visit was less dauting.
19 november 2024
Lovely young lady
Lovely young lady; Gwen so very helpful/ kind
Trusted her not to push me .
14 november 2024
Better hearing.
The operator explained the aid very well. I really have felt the benefit. Just a word of caution. My first email followed the payment of my deposit so before I received my hearing aid.
11 oktober 2024
They were very helpful and friendly,and…
They were very helpful and friendly,and made me feel very comfortable as I was a little nervous,I would definitely recommend them to others.
10 oktober 2024
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