BPerfect Cosmetics Reviews 

3.515
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had e-mailed customer service querying why I had received a refund (thinking my order was cancelled). I got a reply from the lovely Ann in customer service to say I was refunded the money as I had b... Toon meer

Beoordeeld met 5 van de 5 sterren

Had an issue with my parcel as I didn’t put on my house number I emailed and Ann responded so promptly and got me sorted .Great communication keeping me in the loop.Overall excellent customer service... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a lovely makeup experience on Saturday with Sophie at Braehead BPerfect. I was very pleased with my look and the fact that you can redeem the cost against the products made it even more enjoyabl... Toon meer

Beoordeeld met 5 van de 5 sterren

Molly was amazing! She talked me through the process, I gave her full reign for what she did for me, this was makeup and hair for my wedding day and she done me proud. Excellent customer service, prod... Toon meer

Bedrijfsgegevens

  1. Cosmetica winkel

Geschreven door het bedrijf

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 77% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,9

Alle reviews

(3.515)

530 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I had an issues with a damaged item

I had an issues with a damaged item, sent an email straight away not expecting a reply for at least a week. Robyn came back to me within the hour assuring a new item would be sent. Fantastic customer service and a big thank you to Robyn! 😊

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The app is amazing

The app is amazing, updates you when the order was received and when it was sent out. My palette was damaged in transit and I emailed customer service and they had replied within 5 minutes with a new palette on the way. The customer service was excellent and Robyn was so lovely to deal with.

8 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well done Anne

I contacted bperfect about a free gift code that I couldn't get to work .I emailed them, Anne replied with a extremely helpful and kind reply and resolved my problem..excellent customer service 🥰

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love BPerfect products

I love BPerfect products, and the customer service is above and beyond. Very quick response to a problem I had. Very helpful. Can’t speak highly enough about them or their products.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service in particular Ann who responded to my email. Her correspondence with me was friendly, professional, and she went above and beyond to help with my request. Highly recommend.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Deborah in customer services was…

Deborah in customer services was fantastic helped me rectify an issue with my order in a very timely manner can I just say it was my mistake in doing the order not b perfect

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just wanted to say a big thank to…

Just wanted to say a big thank to Robyn, changing the colour of the skin tint I ordered the wrong colour I sent a mail on Sunday when I realised and woke up Monday to an email to say my order had been amended great service and so quickly. Thank you, much appreciated. Carol

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Best Budget tan

Out of 10, I give this 8, it is a top performer, makes my middle aged skin glow! Without streaks or patches, the price is good! Its not expensive, but gives expensive vibes..my No.9 is Bali Body, but really 8&9 are very similar....my no.1 performer is Loving Tan which is outstanding!!+ but comes with q hefty price tag....Bperfect and Bali Body are definitley the best budget tans for sure.

5 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent response from customer…

Excellent response from customer service.
I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product onto my brush, the tube was almost flat by the time any product appeared. I emailed customer service and my complaint was resolved quickly by Deborah, much to my satisfaction and appreciation. A satisfied customer.

2 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful company

Awful company

I have no stores close to my home so used a guide online to try match my skin tone online. I ordered foundation and with the packaging it needs unsealed to be able to see the colour, I did not use the foundation and the bottle shows this, I contacted bperfect to ask can i return as it was expensive and I just need a lighter colour, they responded with a very cheeky customer service member to say they cant help me, not even offering to let me return to prove the make up hasn't been used/touched, how is anyone supposed to match their skin to foundation if they dont do proper matching or let you return unused products? awful service, awful customer service, will not use again and would advise no one else to.

1 juli 2026
Review zonder uitnodiging
Logo BPerfect Cosmetics

Antwoord van BPerfect Cosmetics

Hi Lisa please see a copy of our return policy below stating the products must not be opened or used in order to return them or receive a refund.

Thank you for your email, please be aware we can only accept returns of unopened and unused products. If this is the case I have attached our return policy below. Please do not worry about having a printer just put a note in with your return containing the details requested on the form. Please keep a copy of your postal receipt as proof of postage and address FAO Customer Care.

Hope this helps!



https://www.bperfectcosmetics.com/policies/refund-policy

Beoordeeld met 5 van de 5 sterren

Missing item..solved within seconds

Ordered from a tik tok live and when my order was delivered I noticed an item was missing. Once I contacted their customer service, it was no hassle at all I had the missing item delivered the following day. Thanks again

2 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used BPerfect on a few different…

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relation to a mistake I had made with an order. Ann replied back within the hour to say the issue had been rectified and my money would be refunded.

29 juni 2026
Review zonder uitnodiging

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