I had e-mailed customer service querying why I had received a refund (thinking my order was cancelled). I got a reply from the lovely Ann in customer service to say I was refunded the money as I had b... Toon meer
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Lees wat reviewers zeggen
Had an issue with my parcel as I didn’t put on my house number I emailed and Ann responded so promptly and got me sorted .Great communication keeping me in the loop.Overall excellent customer service... Toon meer
I had a lovely makeup experience on Saturday with Sophie at Braehead BPerfect. I was very pleased with my look and the fact that you can redeem the cost against the products made it even more enjoyabl... Toon meer
Molly was amazing! She talked me through the process, I gave her full reign for what she did for me, this was makeup and hair for my wedding day and she done me proud. Excellent customer service, prod... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contactgegevens
8 Enterprise Crescent, BT28 2BP, Lisburn, Verenigd Koninkrijk
- www.bperfectcosmetics.com
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Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent service and products
Excellent service and products. Thank you
Ordered from BPerfect on a Sunday…
Ordered from BPerfect on a Sunday morning, on receipt of my confirmation realised I had the wrong address in for postage of my package. I emailed to ask would it be possible to change the address. Deborah got back to me very quickly - I didn’t expect a response to at least Monday but she had it sorted before Monday. Very grateful for this quick and efficient service.
What a great shop in abbeycentre
What a great shop in abbeycentre. The staff are fantastic 😊 they were so helpful and lovely, was just a great experience being in the store today....will be buying from this store from now on.
Amazing customer service.Deborah was…
Amazing customer service.Deborah was really helpful and sorted out my issue very quickly.
Thank you again Deborah.
Ann regarding P&P
Ann, has been very helpful and extremely good to reply to my emails regarding being charged £6.99 p&p to the Isle of Man 🇮🇲 we are not in the EU so shouldn’t be getting charged the £6.99 it should just be normal standard p&p prices. Ann kindly has refunded me my p&P and said she will get this issue solved, so that it doesn’t keep happening as it has in all my previous orders. Thanks so much Ann for all you help with this issue Angela 😁
I had an issue with one of their…
I had an issue with one of their products didnt think they could do anything but emailed and so quick to respond and are sending a replacement. Thank you Ann for resolving the issue
Ordered foundation & bronzing powder
Ordered foundation & bronzing powder, but unfortunately the powder came smashed to bits! Got on to customer service & Deborah sorted it for me in no time with a replacement, fantastic service Tk you .😉
Amazing customer service
I placed an order for instant tan however put through the wrong colour, I immediately emailed customer service but as it was a Sunday I didn’t hear back until Monday so thought it would be too late but no, I received an email confirming they changed my order to correct colour. Amazing customer service! Still to receive my product so can’t review but really pleased as customer service is as important and quality of good ordered!
Not worth the price
I've known about Bperfect for a while so recently bought the Indestructi'Brow dual-tip brow pencil. I have patchy eyebrows due to bad waxing experience so was delighted to find a product that was easy to use and looked natural. I've used it 3 times and it's finished already. A good product but works out too expensive, sadly 😥

Antwoord van BPerfect Cosmetics
Amazing customer service
Amazing customer service. Ann was so helpful and sorted out my issue with ease. Thank you so much ⭐️
Customer service very efficient on…
Customer service very efficient on changing address for me. 10/10 service.
Deborah delivers customer care
Deborah is a customer service extraordinar ! Honestly reached out with a little issue I had she quickly responded, and resolved my issue having the replacement sent out and I received within 2 days she was polite helpful and as someone who is a customer service advisor (can I get one of her please ) no Honestly beat customer service have a great day
Had a problem with my order as I…
Had a problem with my order as I received a wrong item and contacted customer service and just wanted to say Deborah was so efficient and helpful with sorting out my issue within a short time in a most courteous manner. I was very impressed with her customer service and order from bperfect regularly and never had an issue and will continue orders when someone like Deborah is dealing with any problem. Annette
Absolutely amazing customer service
Absolutely amazing customer service. very quick to reply and so helpful. I love their products!!!!!
Thank you!
Deborah
Excellent I’d entered my address…
Excellent I’d entered my address incorrectly and Deborah in customer service had it changed within hours of receiving my email and on a Sunday. Thanks so much.
Great service and very fast response…
Great service and very fast response from the assistance team
Very helpful and happy with the service
IV only started to use BPerfet love all…
IV only started to use BPerfet love all your products your face glow cream I love just ordered Annalivea bondel had a small mistake with that order but I emailed them and they r sorting it out for me to be sent out to me thanks so much to Deborah for fantastic customer service
Accidentally ordered the wrong colour…
Love this make up so much but Accidentally ordered the wrong colour foundation and contacted customer service and they changed it for me they were so helpful thankyou to Deborah for sorting it out for me
What an incredible experience
What an incredible experience! Ann gave me outstanding customer service. As a visually impaired customer I was struggling to find brow products that I could use and give natural results. Next thing Ann kindly arranged to have some products sent to me, I was so touched.
When I feel better I cannot wait to try them.
Thankyou so much
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