Bank of the Philippine Islands Reviews 

Na holdup ako a few months ago then after situation I called Customer Service and they said no any transaction between that time up until now but surprisingly may transaction pala. How come na hindi nya alam na may transaction that time, anong system ang mayron si BPI? Bakit hindi accurate yung sinabi ni CS? And then paki improved yung choice of words nyo sa mga client nyo and be honest.

Nakapabagal palagi lahit saang branch napakabagal ng service sayang oras

Hope BPI takes customer feedback seriously and works on improving their service. A 2-hour wait at BPI Session Road branch was unacceptable. Time to reconsider my banking options?

Online payment to Noreco 2 : failed failed ‼️‼️‼️ no any customer service

Never trust this bank for your incoming remittance. They will tell you that the problem is from the remitting bank but for more than a year, I have experienced delay from their side. No help from their end, all I can do is wait when they want to reflect the remitted amount on my account. So many delayed payments that incurred additional charges because of the lack of urgency from their part.

Ive been using BPI since i started my career, and 4 times had i experienced fraud, 4 times of questionable transactions. Plus my parents also invested 250K and turned out to be just 269K after 5 years LOL BPI is a total scam, untrustworthy fraudulent bank. Dont bank your money in BPI unless you want to loose money.

I would like to commend Ms. Sheryl Tugay Avila for her superb customer service during my many visits to BPI Valley 1 Sucat branch. Infact they are all very kind in that Branch from their head to the Security, i must say. From the moment I arrived, was
greeted warmly and handled my concerns with genuine professionalism, patience, and efficiency. Be it in person or on mobile. Some of them has been transferred like Cass but these ladies are a star!

Ms. Sheryl on the other hand went above and beyond to ensure that my transaction was processed smoothly, taking the time to explain every detail and answer all my questions thoroughly. Her approachable demeanor and proactive assistance truly made a difference in my experience.

It’s rare to encounter someone so dedicated and customer-focused, and I believe BPI is fortunate to have her on the team. I hope her outstanding service is recognized and appreciated.

Thank you, Ms. Sheryl, for making banking a pleasant experience!

Thank you again.

WHY WAS ELDERLY MOM'S $ ACCOUNT NEVER FOLLOWED UP ON WHEN THERE WAS BO RESPONSE SINCE 2008??
THEN ALL OF A SUDDEN WE WERE CONTACTED AFTER 17 LONGGG YEARS????
(Mom transferred residence but we believe that she opened another BPI account using her new address in 2010...)

WHY DIDN'T YOU HAVE A SYSTEM THAT SHOULD HAVE ALERTED WHOSOEVER HANDLES ACCOUNTS WHERE THE ACCOUNT HOLDER CAN'T BE CONTACTED ANYMORE?)

Worst bank, hard to contact. Di pa makikita full card number sa app

Ayala Bacolod Branch
3hrs waiting just to open an account?With only one who can assist?Seriously?Why this difficult to even open an account :(
I hope they will do something about it
Understaffed and not partnering!

dont know why my password changed? when i tried to reset not user friendly when i tap my date of birth not responsive at all. I am just going back not accepting changes also to update my phone number is the same. I am senior but i still know how to comprehend instructions.

The worst customer service I ever had to deal with.Both the agent and the manager were equally unhelpful, no empathy, condescending, and totally dismissive. I had an emergency situation and I couldn’t withdraw or transfer money because of some issues so I sought their assistance. Instead what I got was the run arounds, the lack of support, the dismissive treatment, the sarcasm.

Bulok!!! Yung customer service wala kang mkausap na agent. Puro AI.
Tapos palaging may delayed transactions sa deposits!!! Umalis na kyo dito sa BPI. Laging nagloloko bpi mobile app

Worst BPI P. Burgos St. Sta Cruz Laguna. Walang kwenta ang queuing system nyo, ang tagal kong naghihintay tawagin ng number hindi tinawag, ilang oras ako naghihintay nalampasan na yung number tapos sasabihin nyo tinawag na. Nakatutok ako sa screen kaya alam ko kung tinawag or hindi! wala talaga pagbabago yang branch nyo bulok parin serbisyo nyo. at ang dumi ng branch nyo wala man lang ba naglilinis dyan sa loob grabe yung dumi para kayong hindi banko.

Ive been a BPI member since 2001 its very reliable bank, trustworthy bank.. recommend to all either personal or business banking..

BPI tellers need customer service training. I felt like they distrust me making dollar Account deposit. It's like I was begging to be served. Then, there is this Digital machine asking if I need another transaction. I input my peso account to withdraw. I thought it would be easier since I was already in the window. But, no! In addition to painlessly inputting the Peso account number and withdraw amount, she asked for a withdrawal slip. In disgust, I said I'll just go to the ATM. The ATM was out of order...Just like the teller and BGC Infinity BPI branch. TY!

Why do we have to jump hoops to deposit OUR money to OUR account because of a preposition? Why is an email from me and my husband who are overseas NOT ENOUGH evidence that we want our money to be deposited to that specific account. You should add that limititation in your terms and conditions, that we cannot deposit an AND cheque to an OR account because you are making it impossible for us residing overseas, who did not know you are impossible.

Very unapproachable ie not customer friendly si madam teller ng BPI Antipolo in FBM Building across Shopwise, yung malaki yung mata. Pagkatapos ko magtanong about their process regarding the P50 deposit fee, sinabihan ako ng, "Okay na?" condescendingly. Kaya siguro walang tumatagal na employee sakanila tapos sya naluma na don. Sad experience. I-online ko na lang transactions ko just to avoid her.

I have a very simple problem where I stop receiving my CC's statement of accounts. In a first world country, this problem can be solve in a matter of minutes.

I tried calling BPI's call centre number (+632 8891 0000) and up to now, I still haven't been able to talk to anyone at all! Zero. Nada. Its super ridiculous, I still can't believe it. Wait time is over an hour, I basically give up because I dont know how long I need to wait. Reminds me why I left Philippines. BPI is a representation of a rotten system. Nobody cares about the customers and I don't know how the higher ups can sleep at night knowing that their online reviews are so bad. Such a waste of time. Their chat feature is useless, I chatted with someone but still won't able to help me with my account.

I also tried sending them a message but I have yet to receive an email response.

Received excellent customer service from Camille & Flon of Antipolo City-Circumferential Rd Branch in de-registering a previous iphone (which was traded) and registering an iphone 16 pro max for online transactions. We are Seniors and immediately helped upon entering the office branch and were expertly and efficiently assisted in no time.