One charger always out of order near me, the holding deposits.are killing me, 60 pounds every time, I currently have 2 outstanding, one of them is 6 days old Please make it more encouraging for ev d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Toon meer
Bedrijf heeft geantwoord
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... Toon meer
Bedrijf heeft geantwoord
Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contactgegevens
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Verenigd Koninkrijk
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Goed
10K reviews
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I find it difficult to get too…
I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel negative about that. On the rare occasions I've had to wait it's not been for long & we all find that a bit frustrating.
On the few occasions it's been necessary to ask for support call handlers have always been helpful, knowledgeable & very polite.
16 september 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Christopher, thank you for sharing such a thoughtful and balanced review. We really appreciate you taking the time to tell us about your experiences with BP Pulse. We’re sorry to hear that your local charger has occasionally been unavailable, although we’re glad this hasn’t left you with an overall negative impression. We understand that having to wait or find another charger can be inconvenient, and we’re always working to keep our network as reliable and available as possible. It’s especially lovely to hear your positive comments about our Customer Support team. Knowing that our call handlers have been helpful, knowledgeable and polite when you’ve needed assistance is fantastic feedback, and we’ll be sure to share this with the team. 😊 Thank you again for your continued use of BP Pulse and for your understanding when things don’t always go perfectly. Happy charging! ⚡🔋- Veron bp pulse team
Antwoord van bppulse
Good afternoon, thank you for your feedback. We appreciate your suggestion and understand that charging costs are an important factor for EV drivers. We'll make sure your comments are shared with the relevant team for consideration. George bp pulse team.
Its ok finding a charger but the prick…
Its ok finding a charger but the priceing of it is way to much and i wont be using again
20 september 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi David, thanks for your feedback. We’re pleased you were able to find a charger. We understand your concerns regarding the cost, however it may be worth noting that customers who sign up and charge through the bp pulse app can benefit from discounted charging rates at many of our locations. We’d encourage you to take a look at the app to see the available tariffs and savings. We appreciate you taking the time to share your experience and hope to welcome you back soon. Thank you for charging with bp pulse. George bp pulse team.
The advisor was extremely patient and…
The advisor was extremely patient and helpful with me .
I couldn’t have done the registration without his help
Thanks so much
21 september 2026
Antwoord van bppulse
Thank you so much for your kind words. We're delighted to hear that our advisor was able to help with your registration and make the process easier for you.
Providing friendly and helpful support is what we strive for, and we're thrilled to know it made a difference. We'll be sure to share your feedback with the advisor.
Thank you for choosing bp pulse, and we look forward to supporting you on your EV journey!
Thank you again for choosing bp pulse and for leaving such positive feedback. We look forward to supporting you on your future charging journeys.
Antwoord van bppulse
Hi Aman, you’re very welcome! 😊 We’re happy we could help and truly appreciate your kind words. Thank you for taking the time to share your feedback with us. 💚⚡ Happy charging! - Veron bp pulse team
BP Pulse…
The lady in the phone was extremely helpful and guided me through the process and to ensure the car was getting charge.
20 september 2026
Antwoord van bppulse
Hi David, thanks so much for taking the time to share this feedback. We’re really pleased to hear that our customer service colleague was extremely helpful and guided you through the charging process, making sure your vehicle was successfully charging. It’s great to know the support you received made a difference to your experience. Thanks again for your kind words, and we hope to see you again soon. Safe travels! Paula, bp pulse team
BP charger not working again
BP charger not working again. I use the Shankill Rd and Derry chargers regularly(or at least tey to). Service increasingly unreliable. BP really needs to get it's act together on EV charging.
20 september 2026
Antwoord van bppulse
Hi Maria,
Thanks for your feedback and thank you for your time today over the phone. I'm sorry to hear that you've experienced ongoing issues with the BP chargers at both Shankill Road and Derry.
I completely understand how frustrating that must be, especially when you regularly rely on these locations and are finding the service increasingly unreliable. When chargers are unavailable or not working as expected, it can have a real impact on journey planning and confidence in the network.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the reliability of the chargers at these locations are passed on to the relevant teams for review and investigation.
If you experience any issues in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to assist.
Gary, bp pulse team
I had to call customer services twice…
I had to call customer services twice because I was struggling with the public charger and both times the service was excellent!!
20 september 2026
Antwoord van bppulse
Hi Alison, thanks so much for sharing this. We’re really pleased to hear that when you needed help with a public charger, our customer service team provided excellent support on both occasions. It’s great to know the team was able to assist you and help get you back on your journey. Thanks again for taking the time to leave such positive feedback, and we hope to see you again soon. Safe travels! Paula, bp pulse team
Fantastic customer service provider…
Fantastic customer service provider good help from her good way to work and I appreciate thank you so much
19 september 2026
Antwoord van bppulse
Hi S.ba, thanks so much for your 5-star review. We're really pleased to hear you received fantastic customer service and found our team helpful. Your kind words mean a lot and will be shared with the team. Thanks for taking the time to leave your feedback, and we hope to see you again soon. Paula, bp pulse team
With the card the experience was a good…
With the card the experience was a good quick and easy, and certainly good when you need a quick boost ( for the car not me!) it is quite expensive but easy, quick and convenient
14 september 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Marc, thank you for your kind words. We're delighted you had a great experience with bp pulse. George bp pulse team.
Antwoord van bppulse
Hi there, thank you so much for your lovely feedback! 💚 We’re delighted to hear you had a great experience with us. We really appreciate you taking the time to share it and hope to keep making your charging journeys smooth and convenient. ⚡🚗 Happy charging! - Veron bp pulse team
After logged complaint why I’m not able…
After logged complaint why I’m not able to charged my vehicle the lady took my email and crossed checks my bp membership card number. She noticed one payment wasn’t successful on the 9th of September.
She guarded me what to do and that the payment can be pay. I’m able to charged again.
The problem is not my fault but the Bank and the transaction.
16 september 2026
Antwoord van bppulse
Hi Olusegun, thank you so much for taking the time to share your experience with us. 💚 We’re pleased to hear that our team was able to check your account, identify the unsuccessful payment from 9 September, and guide you through the steps needed to resolve it. We’re glad to know you were then able to charge your vehicle again. We understand how important it is to get back on the road without unnecessary delays, and we really appreciate your patience while the payment issue was being checked. Thank you again for your kind feedback and for giving our team the opportunity to assist you. We hope you have a smooth and stress-free charging experience going forward! ⚡🚗 - Veron bp pulse team
excellent service
15 september 2026
Antwoord van bppulse
Hi Oluola,
Thanks for your review! 😊
I'm delighted to hear you received excellent service.
Providing friendly, helpful, and effective support is incredibly important to me, so it's fantastic to know your experience was such a positive one.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to everyone involved.
Gary, bp pulse team ⚡🚗
I’m loving it
15 september 2026
Antwoord van bppulse
Hi John, Thank you so much for the lovely feedback! 😊 We’re delighted to hear you’re loving it. It’s great to know you’re having a positive charging experience with us. ⚡💚 Thanks for choosing bp pulse, and happy charging! 🚗⚡- Veron bp pulse team
At my destination
At my destination, I needed a decent charge to get home. The EV charger was down, so I called the number on the machine and the very helpful BPP operator rebooted it remotely, thus allowing me to charge within minutes.
8 september 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi Roydon,
Thanks for your review!
I'm sorry to hear that the charger was unavailable when you arrived and needed a reboot before it could be used.
On a positive note, I'm delighted to hear that our Customer Care advisor was able to quickly identify the issue, remotely reboot the charger, and get you charging within minutes. It's great to know the support you received helped get you back on the road without too much delay.
I'll make sure your kind comments regarding the assistance you received are shared with the Customer Care team, as feedback like this means a lot to our advisors.
Thank you for taking the time to share your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I am happy with the customer services…
I am happy with the customer services the agent was very helpful with my query and sorted the issues quicly
12 september 2026
Antwoord van bppulse
Hi Alia, thank you so much for your kind feedback! 😊 We’re really pleased to hear that our customer service team was able to help with your query and resolve the issue quickly. We’ll be sure to share your lovely comments with the team. Thank you for choosing bp pulse, and we hope to assist you again whenever you need us! 💚⚡- Veron bp pulse team
Easy to use and very supportive support…
Easy to use and very supportive support team who resolve issues quickly. Main dampner is the app. Refused to log me in and I got stuck before I called help desk.Mixed experience so far
10 september 2026
Antwoord van bppulse
Hi Sarkar,
Thanks for your feedback. I'm pleased to hear you found the charger easy to use and that our Customer Care team was able to resolve your issue quickly.
It's great to know you received supportive assistance when you needed it. I'm sorry to hear you've experienced difficulties with the app, particularly with logging in, and that this left you unable to start your session without contacting the help desk. I completely understand how frustrating that must have been when you're trying to get charging as quickly as possible.
Thank you for taking the time to share both the positives and the areas where you feel improvements are needed. I'll make sure your comments regarding the app performance and login experience are passed on to the relevant teams for review.
Gary, bp pulse team
First time user so marked as found.
8 september 2026
Antwoord van bppulse
Hi Maureen,
Thanks for your review! 😊
I'm delighted to hear you've found the charger and had the opportunity to use it as a first-time visitor.
I appreciate you taking the time to mark the location and share your feedback. I hope that when you do use the charger, you have a smooth and hassle-free charging experience.
Thanks for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Unreliable
The BP Pulse chargers near me are either out of service or faulty, as in charge for 5 mins and then say out of service. Also the broken ones show on the app as available! Very frustrating and time wasting.
22 augustus 2026
Review zonder uitnodiging
Antwoord van bppulse
Hi K. E. , thank you for taking the time to share your feedback. We're sorry to hear that you've experienced chargers showing as available in the app but then finding them out of service when you arrive. We understand how frustrating and inconvenient that can be. I would like to look into this further for you. If you're happy to do so, please send us your contact details via this platform, as requested, and we'll be pleased to discuss your experience in more detail and investigate the chargers in your area.We appreciate you bringing this to our attention and look forward to hearing from you. George bp pulse team.
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