GRIDSERVE Electric Highway Reviews 2.288

Burton in Kendal. First charging point (454) connected up but then didn’t work. Moved to adjacent point (453) which worked OK. EV bays very tight (seen wider normal parking bays) not very compatable with EV chargers.

I. Receiving receipts and I don't even use your chargers. Contacted you several times to say stop but no they keep coming

I could only get 33Kw on a rapid charger so pretty poor considering the 89P charge per Kw and I could only get to 50% in the time I had.

I was having trouble using the chargers and called Gridserve's helpline. I spoke to a representative called Andrew. He was super helpful and talked me through how to troubleshoot the problem and got me successfully charging! Thank you so much!

When you are waiting 5-10 minutes to speak to them it's not good enough. People are pushing electric vehicles, when you are low on power you need someone to answer in a reasonable time frame. 5 minutes is long enough. I expect to hear "high volume of calls", if you know it's a high volume, put more people on the phones.

Signs to the charging point are poor and confusing! It would also be great to have some facilities such as a source of water to wash the windscreen, or a windscreen washer refill

The experience was quick and the charge was fast, but I seem to have been charged twice and I have no idea why.
It was more expensive than I thought it would be.

CP wasn't working. The screen should display this full time, not useless ads. I also think you need to let the driver know to plug in first then go to the app, on the same screen. Make things abundantly obvious, do not assume the user is an old hand, assume it is their first time.

Great customer service from Steven at Costa

At Strensham services M5 southbound. Not enough charge points and it was very frustrating that my first attempt was to find one out of order. The area is quite difficult to park in as it is near a drive through McDonalds.
I’m aware that many people are now buying electric cars. Perhaps an increase in bays is in order.
Once I found a spot all good as normal. App is easy to use and I can relax in the services whilst the car charges.
Cheers Greg.

Easy charging experience. Very fast and lots of chargers available.

Every time I use Gridserve I can never get a receipt, need to make it easier

Everything worked well, very fast charging.

Good chargers but too expensive

Used the Gridserve app for the first time. All went extremely well whilst charging and the app gave me real time updates as to the state of my charge. Payment went through easily as I had put a card on my account. Thoroughly recommend.

We used Moto chieveley, must have hit at the right time as plenty of chargers available, all went well with the charge but price could be better.
It will be good when the new chargers are up and running but I still think it won't be enough to accommodate the amount of electric cars being sold.
Nice site to visit for food and drink and the other essentials.

I got scammed by your Gatwick branch , i buy the meal deal and you people cut £9.27 .. is meal is £9.27 ??

Im a driver of national express coach we used to come here almost every 2nd day .. but now i scared to buy from there . Is more good to avoid this place . Try macdonald ya kfc

Positives: Several chargers, so one was immediately available. Managed to charge.
Negatives: very expensive. First two attempts to charge failed. Using the other cable seemed to be the trick. Chademo machine was out of order. None of the new chargers support Chademo.

I like this place. I come here alot to charge my taxi and grab a coffee. The staff here are great too. Highly recommended. A+++

Stopped three times on my trip from Cornwall to Suffolk. It's a journey I do 2 or 3 times a year. I always use GRIDSERVE charge points. There's always several available at my stops, they are reliable, rapid and so easy to use. Just plug in and 20 mins later I've added 120 miles of range while grabbing a drink and a snack. I especially love Braintree Electric Highway. It's a great concept.