Brand House Direct Reviews 

Ordered the product and 8 days later the order has not been picked and/or shipped - conbtcted customer service and they said due to high volumes or orders it wont be shipped for few more days. The order was placed a week after teh end of fin year - traditionally teh QUIETEST time of the taer for retail shopping

I ordered 2 pair of ladies slippers on the 4 of July on the 16th of July I checked their tracker for my order and found nothing was happening. I contacted them by phone and was told they will look into the problem and call me back. After no contact I rang again to cancel my order and get a refund and was told they cant do that. Then asked to speak with a supervisor and again was told they will call me back

Would not recommend buying from Brand house direct. My parcel for exchange reached the Company on 23/6/26. I have emailed a number of times due to non communication on when I should expect exchange! Advised 4-7 to expect notification, now nearly a month and have emailed a number of times with no reply! Very poor customer service and I’m out of pocket over $100!!

Ordered two pair of shoes and two pairs of boots online store. After five days contacted to say the selected colour one pair not available. Ok. Selected next best colour and return email. End of day 10, nothing has shipped.

Very easy website to use and navigate. Good pricing on a wide range of quality products. Received my purchase very quickly.

Worst online purchase experience ever and pathetic customer service. Be warned - no provision for them to pay return postage no matter the reason, even if the fault is with them or the merchandise and return postage cost is excessive regardless. Never Again. Will be taking up with Fair Trading and reporting to ACCC.

Easy website to negotiate. Always a huge choice of shoes at very competitive prices

Frustrating. Delivery delay notifications are not shared. If you call them they just say they’ve been busy. They do not give updates on when the stock will be delivered or even if it is available!

The boots were beautiful. The leather is soft and the colour is great. Love your store,all the footwear is 100% quality.

Ordered over two weeks ago and had no update on shipping, contacted them three times and have received a copy and paste response that the order will be shipped but no estimated date or details, poor service and no idea if I will receive the items. Won’t order from them again

Your deliveries are prompt & your site is very easy to navigate. The only minor issue is it was a little difficult to return an item (slippers) which entailed a complicated round-about way to do so (which included having to make a phone call).

I made the mistake of ordering and then looked at the reviews, some of which were not good. I then started to doubt my decision to order from Brand House Direct. However, my purchase was delivered in very good time, tracked all the way and I can't fault the quality. My experience was nothing but positive.

Can't fault the whole process. Will definitely buy from them again

I would not recommend buying from this online shop. I made a purchase 3 weeks ago. After calling on the Monday after the send week the told me that the order was with the shipping company and they would see what the hold up is and call me back. More than 2 days later, I called them back to get an update and was told the same thing. I informed them that I was already informed of this and nobody updated me. I said that I’d rather a refund at this point so that I can purchase my shoes elsewhere. I was told point blank that they wouldn’t refund me as the order is supposedly with the shipping company already. This is a lousy and rude company to deal with and their processes are awful.

BAD SERVICE and POOR QUALITY PRODUCTS!!
I had to get Office of Fair Trading involved.. which they lied too.. they said to them i could get a refund BUT when asked for with a copy of the email.. THEY REFUSED!!
DONT BUY FROM THEM!!

Purchased a pair of shoes. Sizing is wrong. UK11 is not equal to US12.
Tried to return them. Return postage is excessive. Called them and not helpful. Will not purchase from them again

Genuine outlet with quality products at reduced prices. Although the shoes chosen were too tight (European fit), the company is professional and returning the goods for a refund was no problem. Will definitely shop again.

It’s easy to find what you are looking for and the size options are available for you to choose from for your selection either in women’s or men’s shoes.

After much driving around to many shoe retailers and being shocked with the price quality brand sneakers, I decided to see what outlets were online. After the big retailers paid Google ads I came across a couple of smaller independent retailers and After some research decided to purchase a pair of Mizuno wave 29 at 60% the coast of major outlets. My sneakers arrived 4 days after placing the order which I thought was quick considering I live rural and in a different state to the warehouse. The shoes fit perfectly thanks to BrandHouse direct fitting guide, and are very comfortable, lightweight yet durable enough to tackle my physically demanding job. I would definitely recommend you give these guys a go. ⭐️⭐️⭐️⭐️⭐️

I have bought shoes from here in the past and all has gone ok but I am finding customer service really rude, not responding and not refunding my money for a recent pair of kids leather boots that disintegrated within the first few weeks of wearing them. I have been so disappointed as this is where I usually buy all my kids shoes