Brand House Direct Reviews 

Very easy purchase, shoes arrived in good condition and on time. I am very happy.

Apparently my shoes were delivered this afternoon...with someone waiting specifically to receive them. The picture of the delivery shown is of the river at the end of the street...NOT of the parcel at my house. Apparently it has been left elsewhere!! A very unsatisfactory delivery company.

not a good product (hiking shoes), refunded but lost the original shipping ($12) and return postage as well.
So this being an online business, not recommended for a customer experience.

Brand house Direct has a great selection of shoes. Even better is their integrity. Returns and exchanges are very easy. They even answer the phone!
Integrity for me is the most important thing. I’m so sick of shady companies. They make purchasing, return and exchanges very smooth. I don’t buy a lot of shoes as I have a broad foot size 10. I love that they have Alegria, a more attractive type of orthotic shoe. Thanks for running a great company.

From order to delivery took less then a week. Returns were simple.

Finally found a company that has high-quality shoes at a really great price. They have different brands than the other shoe places, and they best suit me and fit beautifully.
Dealing with the company is extremely easy. The orders are delivered quickly no issues with returns. You can get them on the phone if you need them truly all around professional

I found this website by accident.
I needed new work boots.
I found a pair I liked at a good price so decided to give it a go.
The order was made and I received the boots in 3 days.
Great quality and a great price
Wore them to work the next day and found them to be super comfortable

Ease of ordering, product is great and delivery was good.

Sent me the wrong size then told me I had to pay to return the shoes for an exchange. They refused to send a reply post label even after I sent photos and proved that their sizing chart is contradictory. Be wary when ordering from here, their customer service is seriously lacking and very rude. They also blocked me on social media so that potential buyers could not be warned.

It has been 10 days and have heard nothing from them about posting the order.
Their tracking page says item not yet posted?
Where is it?
I feel I am talking to an AI bot online as zero care factor.
Putting complaint into CAV today.

Don't buy from this site if you want your order to be shipped in a timely manner. I'm still waiting for shipping details and it's been two weeks (excluding weekends). I contacted them for an update and the response I got was that shipping details will be sent when they're dispatched. Considering most companies would have items shipped within 2-4 business days, this is pretty poor. I most likely won't get my order in time for when I need them.

Accurate and on time, good discount.

Their customer service was terrible. The woman was rude and arrogant and trying to get some help was out if the question. Beware, once they have your money, you are wiped. I definitely won't be buying from them in the future. Check the reviews....lots of 1 star reviews which are justified in my opinion.

Prompt service, right product, very happy with transaction.

Very easy to size and order online. Very fast delivery

Great prices, easy to shop and was satisfied with my order when it arrived. Delivery was prompt.
If you had free delilvery over S99 that would be great.

Very efficient service. Friendly and helpful when I’ve needed to speak directly with them.

Prompt knowledgement of order and communication .