Brand House Direct Reviews 

Great website to visit and purchase from, lots of choice at reasonable prices, easy to navigate, orders arrive in perfect condition and on time, great customer service

Best place to buy shoes, great selection and first-class customer support. Not the fastest delivery but I wouldn’t buy my families shoes anywhere else.

Quick speedy service. You have the products I like, and at comparable prices! Hobart isn't big but now, i don't have to try and find a shop that has the brands i want! I am always hesitant when I try a new company but, this is one case where everything went seamlessly!

Terrible customer service on faulty product. For Brand House Direct.
Bought Bogs gumboots, they started leaking after 5 weeks. I complained. They ignored my complaint for two weeks until I wrote a review, then did nothing but badger me with emails. They won't replace or refund the item until I cut them up.
How do I cut up gumboots?
I pursued this through consumer affairs for 6+ months. Each time Brand House Direct sent an email with one line telling me to cut up the boots for a store credit. Consumer Law says the customer is entitled to a REFUND or a credit but it is the customer's choice, however, the company just ignored this and kept telling me to cut up the boots. The only way to get a refund is to take them to the Small Claims Tribunal. The fee was almost as much as the boots so I decided not to pursue it.
The company is going against consumer law but unless you take them to the tribunal they get away with it. I finally gave up in June 2026; so for about 9 months they just ignored my request for a refund.
Avoid at all costs.
ALso, avoid Bog Boots. The first pair I bought leaked, I figured this was an anomaly. The store I bought them through supplied me with a new pair. I stupidly went ahead and bought another pair online- they're a good fit for my long skinny foot- but the 2nd pair also leaked. So beware of Bogs Boots too.

I downloaded the app it told me to download so I can track the package, and 10 days later it still said "Pending" so I emailed asking why it still hadn't been shipped - they sent me a link to track the package through the courier that STILL said it was to be shipped. It took over 2 weeks to get my shoes. I unfortunately ordered a size down from what I wanted, I emailed asking for advice on exchanging as I am not in Aussie (I am in NZ) and the instructions sent with the package only applied to AUS - TWO days later they replied and said I would have to pay for shipping which I was absolutely not doing.

I am severely dissatisfied with my experience.

bouth Cabello Comfort Womens 5849-27 Leather Shoes Made In Turkey ..soles cracked after 1 month :( got in conmtact after long emails they ask cut up shoe ..wich i did no answer about refund money :( very bad expirence :( Order number
788378

Due to having surgery on both ankles it was time for some orthotic friendly shoes, and I can never find a great range in stores. I ordered 3 pairs through Brand House Direct, sticking to ordering in European sizing. They arrived today. All fit perfectly. All are amazingly comfortable, and they arrived in a week from ordering. I've now gone and loaded another 2 different styles into my cart!

Good quality shoes. Great communication.

Several purchases from this company with no problem at all , until i did a return , dont answer phones no reply on emails ,telling me they sent a store credit when they did not , finally got a refund after a month of hassle 🙄

Such an amazing range of styles and brands. Great quality European made shoes &sandals. The site offers comprehensive photos & descriptions. Great to be able to browse at leisure.
Very easy ordering process. Prompt despatch & tracking to delivery.

Great service, quick delivery, could be a little cheaper, the products are quite expensive but having said that they are of good quality and feel good on the foot.

I ordered the wrong size and returned the shoes. Was a simple process and had the exchange pair back in no time at all.

These would have to be one of the most comfortable soft sandals with medium support for a large foot. Loved them so much have bought 2 pairs, black and navy.

The shoes arrived in a 2 week time frame. Exactly as ordered and great fit. I knew the brand's fit and so it is easier to order the right shoe. Would deal with them again without hesitation. Great to deal with an Australian company!

Great selection of shoes with amazing discounts. I got my HiTechs 50% off

I bought Mironelli Louise Women's Comfortable Brazilian Leather Shoes in Black for work. They're not comfortable as advertised, the sole are very thin. Tried to add thick insole to be able to use it but shoes not deep enough so it feels awkward because it feels like only half of your feet is inside the shoes with added insole.
I read reviews from other customers from this company before purchasing, all seems good reviews so I gave it a go and now starting to think most of the reviews are fake.
I wrote one yesterday for their website, ask to verify email etc but find that my review is not posted on their site .
I hope this one gels posted as I want customers to be informed before purchasing from this company.
Only worn twice and back to wearing my
old shoes. Didn't bother to return as I know that it would cost me extra.

I needed a certain type orthotic shoe, what received from Brand House direct fitted my requirements to a tee!

I find Brand Direct very prompt with deliveries, prices reasonable and shoes I have brought over the years to be of excellent quality.

it was easy to order and tracking was great too.

The $20 discount made the difference.