Brayleys Cars - Brayley Honda Romford Reviews 

We were impressed with the excellent level of customer service by all members of staff, in particular Shay Robinson, who dealt with our purchase of a new Honda Jazz Hybrid. He answered a myriad of questions that I had, as I have no experience of driving a hybrid. We never felt being pressured in the sale negotiation. We appreciated the p/x valuation on our car ( which we accepted). Overall very happy. Thank you Brayley Honda.

Staff are very helpful and great service!

My 21 reg jazz received its second recall this time re brake sensors. When I got there just after 10 am , the staff seemed very weary of dealing with recalls. I was advised they would ring me or I should turn by at 5.30 at the latest . I then got a call at 11am from someone else chasing me thinking I hadn’t turned up. Received an apology when I pointed out that I had already left my car with them. I rang at 3.45 stressing I needed my car as I’m a blue badge holder. I was told it was still in progress and to turn up at 5. I got there at 5.15 and the chap finally clocked I was on my walker and brought the car round.I felt Honda staff were very unprofessional dealing with me , especially as it took me over 90 mins return journey twice in one day for a Honda recall!

Excellent and efficient desk service. Car seen and serviced early.

The staff were all very helpful, the service lasted 2 hours which we opted for, but there was coffee available any time we wanted and there was a comfortable area in which to sit. John Morris spoke with us when the car was ready and suggested what we could do for the next service which could last as long as 4 hours - including MOT.

I have used Brayleys at Romford for the past 4 years. I bought a Honda CRv from them and took out a service plan that includes breakdown cover, MOT and an annual service. They have always been efficient, courteous and trustworthy.

Superb Service, Staff went out of their way to make sure all the work and repairs were completed.

A special thanks for the Reception Staff for all the work they did.

Well done Brayley Honda at Romford

Terrific customer service from Helder, Jason and Viktor at Brayley's Honda Romford, thank you all for the good deal and friendly manner.

Excellent customer interface and service from Andy.

The customer service is lacking in this dealership. It starts at the top so when the Customer Services Manager can’t even be bothered to respond to your email how can you expect those below him to uphold good values. A lot of aggravation to get a warranty job done and eventually it was done but without any humility, even wanted to charge for a loan vehicle. The goodwill is severely missing here.

Brayleys Honda in Romford were excellent!
This was down to the terrific service and help we received from salesman Demitrio who moved heaven and earth to help us complete the purchase in a very short time-frame.
If only everyone else in the country were so respectful! Thank you sir …..

Excellent service, as usual. Friendly staff. Work done quickly. Car looks immaculate and drives like new.

Having viewed a used car on the previous Sunday, we collected it on Wednesday. We were treated with courtesy and the salesman, Dimitrious, was very efficient.

Bought a 750 transalp from this dealership all I can say is that they were very helpful and great to deal with, took care of everything, Jason deserves a massive shout out for his customer service very rare to see that level of care these days 👏 the honda team should be very proud to have him, thanks again 👌

Just wanted to share the positive experience my wife and I had dealing with Josh and Jose at Brayleys in Romford. They were able to show us a great range of used cars and really listened and understood what we were looking for. They were able to find us a great car which was delivered direct to our home. They made the whole process simple and straightforward and took care of everything, including accepting our old car in part exchange. Would definitely recommend Braleys Cars.

Very helpful and polite.Didn’t take too long for recall and service.

Honda cars speak for themselves in terms of reliability.
As a frequent purchaser of new Honda cars, the sales team and service team are professional and courteous and an ease to deal with, making the purchase as fluid as possible.

Just got a used CR-V from Shay, he was very helpful and informative throughout the whole process. Couldn't recommend enough!

Very nice staff and helpful 👍👍

Great , was picked up and dropped of to my door for service , takes the stress out of it for me , would recommend