Brayleys Cars - Brayley Kia Harpenden Reviews 

Very good process and hassle free from booking in to collection top job

Very helpful staff, called me to let me know of extras they recommended. Car was ready early, and had been beautifully valeted.

Great service had everything sorted that I needed .Great friendly professional staff Highly recommended

Customer service is awful, both pre and post sale … fortunately the cars are great.

Multiple visits and phone calls were not followed up when I wanted to purchase the vehicle. No reliable delivery time is provided (i was told approx 2 months and it then turned up a week later!).

Incorrect address details added to the order/invoice which apparently can’t be changed!!

Jon helped me through the whole process, from picking the best car and being patient with my many questions.

Boot latch failed to operate. I contacted Brayleys and it sounded as though this was a problem that had been encountered before. Booked an appointment (5/12) to investigate the problem . Problem identified but replacement latch not in stock even though the problem was probably known. Booked a further appointment (12/12) when new latch fitted under warranty. I believe the delay was due to Brayleys needing to gain Kia approval and parts for warranty work. During second appointment, staff took the opportunity to update navigation system which had not been done at the service in September.
Overall. Pleased with the outcome, but disappointed with the delay, involving extra journey and waiting time, which may (?) have been unavoidable.
because of this incident, I realised that not being able to operate the boot latch from outside the car would be a major problem in the event of a latch failure with a boot full of luggage or a puncture! A physical key opening facility should exist as it does for the doors.

From the moment I walked through the door, till the drive out of the dealership in my new car. The staff were respectful, informative, friendly, and beyond just being helpful. They went above and beyond. Thanks especially to Kelly.

I brought a new car, its about my 4th new car from this dealership, although the wait for the car was somewhat longer than hoped, when the car arrived the process was seamless and quick, particular mention needs to be given to Danny Reynolds and Daniel Butler, both were exceptional and both ensured that once again, I left feeling like a valued customer. Outstanding customer service by these two

Staff are friendly and courteous. I've had my car serviced there regularly for many years now and always found them first class. This year, for the first time, I had to arrange a collection and return (Note: You must be located within a 10 mile radius). Having arranged this some weeks ago, I was impressed with David, who rang me the evening before to confirm that he would be collecting my car the next morning at between 8:00 and 9:00. He duly arrived right on time and also returned my car that same afternoon. Great personal service!

I collected my new Kia this morning from the wonderful team at Brayley’s Harpenden. Incredible service, friendly and professional. Danny made the whole process seamless and enjoyable. I cannot recommend them enough.

Friendly environment, staffs are nice and helpful, even inside rain staff went out to show me where the car is parked. Good job done. I can’t wait to go back for servicing and MOT my car. I am over happy for good job done.

Thank you for the service on my vehicle and many thanks to David for the pick up and drop off service.

Everything abut the service & MOT seemed well organised and efficient. Dealings with service reception were friendly and pleasant, and did not involve any waiting.

Both Dan and Danny are to be commemorated on their level of service and reassurance in helping myself and my sister getting a new car. Outstanding and so friendly and genuine with the deal and part exchange. I would highly recommend anyone looking for a new or used Kia to go see these guys

I saw a car I liked on the website and decided to go and look around Harpenden to see the actual cars. The staff were all so knowledgeable and helpful and I bought the car at a good price compared to other dealerships that I’d walked around. This is the third car I’ve bought from them over the years so I highly recommend Brayleys.

Car collected for service and MOT
Returned with all completed successfully and car fully valeted

Booked my Kia in for an MOT and was provided extortionate prices for repairs.

I then ordered a part from them that didn’t arrive when expected, and when it did finally arrive it took me having to chase them rather then receiving a call as was promised repeatedly.

Definitely won’t be back

*EDIT 12/11 after Brayleys reply*

I will add specifics to make clear that the labour charges are also extortionate. I was quoted £244 to buy and fit an indicator repeater unit. The cost to buy was around £120 (which I purchased direct from the dealership), meaning the labour charge was ~£120. I got it fit at a different garage and they didn’t even bother charging for that part, saying it was only a few minute job!

That’s just one example…

Please please please, go to a local reputable garage and avoid dealerships like this.

Service for my kia appointment was made without hassle. Call given when car was ready . Car was spotlessly clean when I picked it up . What more can you ask for

Helpful patient staff , john went out of his way to make sure we had chosen the correct car and to explain all the features.

Good staff rang when car ready all cleaned