Being able to build new lego sets every month had been so fun! We love lego, but wouldn't be able to afford a new set all the time, or be able to display the finished pieces so this really fills that... Toon meer
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Really simple system for borrowing sets. All came packaged well and with easy returns information. So many great sets to choose from. My son was very excited when he saw the box arrived. Definitely... Toon meer
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What a fantastic company - not only a great idea, keeps my son busy and very fairly priced with a good variety of sets to choose from, they have always been really fast replying to any enquiries and s... Toon meer
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If you love Lego this is the way forward. A fantastic idea, I have had hours and hours of enjoyment building some incredible sets. Excellent value for money especially if you like building Lego... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Contactgegevens
Verenigd Koninkrijk
- www.brickborrow.com
4,4
Uitstekend
571 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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My son loves brick borrow
My son loves brick borrow! As a parent I do as well! I was so fed up of Lego builds taking up shelves and gathering dust! My son has the mystery box and loves the element of surprise each month! We have a family night and all sit together and build! Such a fab idea and wish we found sit sooner!
3 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
We’re so pleased to hear your son is loving Brick Borrow Laura, especially the surprise of the Mystery Box each month. It’s also wonderful to know it has become part of your family night - that’s exactly the kind of experience we love helping to create.
We completely understand the shelf-space struggle too, so it’s great to hear Brick Borrow is working so well for you.
Thanks again for your support, and happy building!
Great concept, OK execution, poor selection
The concept is great and execution is OK, sadly the choice is very limited. You have to have been subscribed for 3 months before you can borrow kits of higher value (I estimate this to be around >£50). Unfortunately, after waiting for this, I am now finding the availability of any of the higher value kits is extremely limited. Because you cannot see what is available until you return the set, I now find myself having no sets at home, still paying the subscription, and just waiting for something to become available. The user interface could be much improved through addition of queues/borrowing histories (so that you can see roughly how often a kit becomes available), etc. I'm not waiting for a very specific kit to become available, but don't want to be continually spending £5 postage on small kits while paying the £15 subscription with which at best I can manage two kits per month (the shipping/processing times really add up and I can only really manage putting the kits together on weekends).
The concept is great. Of the 6 kits I've had so far, 2 had a piece or two missing, but not critical, and one had been a brand new kit (which was really nice). Generally the experience has been good, I just wish the website was better and more of the 3+ month kits were available as that is obviously where the demand is. I'll stick with it for another 2-3 months, but if I'm not getting my hands on some of the better kits, I will sadly cancel the subscription.
4 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks for taking the time to leave such a detailed review - we really appreciate the feedback.
I’ve had a look at your account and can see you’ve borrowed 6 sets so far with a combined RRP of £391.45, while paying £74.95 in subscription fees. We hope that helps show the value you’re getting from the service, even at this stage.
In terms of availability, our library is updating constantly - we add back over 700 sets every day (Monday–Friday). The best way to secure the sets you’re interested in is by setting up back-in-stock notifications, as these go out the moment items return.
Just to clarify as well, access in the initial period isn’t based on value, but typically on piece count (usually around 1,000+ pieces), which is how we manage progression fairly across members.
On your point about visibility and queues - it’s something we’ve explored, but a traditional queuing system would likely lead to very long, and in some cases indefinite, wait times for popular sets, which we want to avoid.
We do aim to keep things moving quickly - members are usually made eligible to borrow again within 24–48 hours of being returned, and we often ship the same or next working day.
Thanks again for sticking with us, and we hope you’re able to get your hands on some of the larger sets soon!
Antwoord van Brick Borrow
We’re really glad you had a great experience Andriy and appreciate the recommendation - it means a lot.
Fabulous customer service
Fabulous customer service.
In the chaos of everyday life, we forgot to cancel my wife's annual subscription that I bought her as a birthday present a couple of years ago. She dropped them an email explaining the situation and they wrote back immediately (on a Sunday) with a plan to get it done in a sensible and fair manner. This is what all customer service experience should be like. Well done guys!
3 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Fabulous customer service.
In the chaos of everyday life, we forgot to cancel my wife’s annual subscription, which I’d bought as a birthday present a couple of years ago. She emailed to explain the situation, and they replied straight away (on a Sunday) with a fair and sensible solution.
This is exactly how customer service should be - well done, guys.
Couldn’t recommend Brick Borrow more!
Couldn’t recommend Brick Borrow more!
There were lots of sets my son and I wanted to build but we have limited space where we live, so this company is the most fantastic thing. We have now gone through our hero apprenticeship and are allowed the bigger sets!
Sometimes there are bits missing but they are brilliant in sending them out or if it doesn’t affect the build you can let them know when you send it back.
Can’t wait for our next build!
2 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks so much for your lovely review Carrie!
We’re really glad Brick Borrow is working so well for you and your son - and congratulations on reaching Hero Apprenticeship and unlocking the bigger sets.
We appreciate your understanding when the odd piece goes missing. We always aim to get replacements out quickly, or sort it once the set is returned if it hasn’t impacted the build.
Hope you both enjoy the next one just as much.
Amazingly easy to order and receive
Amazingly easy to order and receive! Been wanting to do this set for a while and we can’t keep buying LEGO as we have no storage for it! Can’t wait to do the other sets! Thank you
1 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks so much for your kind review.
We’re really glad you found it easy to order and receive - that’s exactly what we aim for. And you’re not alone, storage is a big reason many of our members choose to borrow rather than buy.
Hope you enjoy building the set, and we look forward to seeing which one you try next.
Great lego borrowing company
They have nearly every lego set existing (so many many choices!) and the staff seem helpful and friendly 😊. I've only subscribed recently but so far I've had a great experience with them. Fast delivery too when they post the set you choose.
28 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks so much for your review.
We’re really glad to hear you’ve had a great experience so far and that the range and delivery have stood out. We work hard to keep the library as broad as possible, so it’s great to hear that’s coming across.
Appreciate the kind words about the team as well - we’ll keep it up.
As much as I enjoyed getting this…
As much as I enjoyed getting this subscription each month I was very disappointed when I was half way through each build and there was pieces missing. This happened on three occasions so it just wasn't a one off. I even gave the company a chance by keeping my subscription but all I was offered was free delivery which wasn't really appreciate considering I was spending over £30 a month on my subscription.
I really do wish they would do better by making sure all the Lego parts where in the box and checked which obviously wasn't because all the boxes I received the Lego parts where still together.
It's a very good idea and maybe I will try again in the future but at the moment I'm very disappointed in the amount of money I have spent on subscriptions to be only offered free delivery as an apology.
1 mei 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you for your feedback Nicola! This is always really appreciated!
In terms of missing pieces, what you’ve described is certainly not the standard we aim for. While it can occasionally happen due to the nature of sets being reused, it is very rare, and each set is checked and rebuilt between rentals to minimise this risk.
We also have a clear missing piece policy in place - as soon as something is reported, we prioritise getting that part out quickly so you can continue your build with minimal disruption. We will always send the pieces out next day with first class delivery so you can continue on with your build.
We’re always working to improve our processes, and feedback like this is taken seriously. We hope you enjoy the rest of your subscription!
Absolutely love brick borrow I have…
Absolutely love brick borrow I have just done my first set the Lego arrived quickly after picking the set I was halfway building when I noticed 1 piece missing and after emailing them was sent the piece within 24 hours which I was really impressed with.
I have now today returned the set, I think there is improvements to be made for example disassembly is really difficult for me as I have a disability and Lego is like glue. So I brought myself a Lego removal tool for a few pounds from Amazon which made everything so much easier, I would like to see brick borrow provide this for accessibility.
Overall though I love brick borrow and looking forward to my next set.
30 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you so much for your thoughtful review - we really appreciate you taking the time to share your experience.
We’re so glad you’re enjoying Brick Borrow and that your first set arrived quickly, and it’s great to hear our team could get that missing piece out to you so quickly too.
Thank you as well for your feedback around disassembly. That’s a really valuable point, especially from an accessibility perspective, and it’s something we’ll absolutely take on board. The LEGO removal tool is a great shout and something we’ll look into.
Really pleased to hear you’re looking forward to your next set - happy building!
Simple and such a good idea
Simple and such a good idea! Really enjoying Brick Borrow!
29 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks so much for the kind words - really glad you’re enjoying Brick Borrow! It means a lot to hear you’re loving the idea. Happy building!
I received a membership to Brick Borrow…
I received a membership to Brick Borrow as a gift and was genuinely excited by the concept. On paper, it sounds brilliant — borrow expensive LEGO sets, build them, return them, and try another. Unfortunately, the reality has been very disappointing.
The main issue is availability. Nearly all of the major and most desirable sets are constantly out of stock, and it often feels like over 90% of the catalogue is unavailable at any given time. It gives the impression that they may only have one copy of many sets, which simply isn’t enough to support a membership service like this.
There is also no proper way to reserve sets, so you’re left repeatedly checking the website and hoping something becomes available. That quickly takes the fun out of what should be an exciting service.
It’s a fantastic idea in theory, but in practice it doesn’t seem to have enough stock to make the model work effectively. A real shame, as it could be excellent with better availability and a fair reservation system.
AMENDMENT
I owe brick borrow an apology, I was incorrect with my facts. Let me be more precise. My main interest is lego technic however I would also love to borrow the titanic and also the melenium falcon. But tonight is 3rd of May. I have looked at the lego technic sets. I believe that there are 77 sets out of which only 15 ( and they are the small sets) are available which means only 19.5% is available. I know im being very grumpy but this sounds great on the surface but only the none desirable sets seem to be available. Maybe some investment needs to be put in place so that you can have multiples of each set. Great idea in practices doesn't seem to be working at least for me
28 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you for your feedback Brian - we really appreciate you taking the time to share your thoughts.
We’re sorry to hear the experience hasn’t quite met expectations so far. From what we can see, you’ve borrowed one set to date - a fairly recently released set from LEGO retailing at £54.99 - so hopefully you’ve already been able to see some of the value in how the service works.
In terms of availability, we just want to clarify a couple of points. Our library is updated every single day, with 700+ sets being added back in regularly as members return them. While we understand it can sometimes feel limited when browsing, we’re typically operating with over half of the library available at any given time, rather than the 90% unavailable mentioned.
We don’t offer a reservation system, as in practice this would significantly increase wait times for members. Instead, our model is built around circulation and availability - sets are constantly coming back in, rather than being held in queues.
A good tip is to set up back in stock alerts once you’re eligible to borrow again - this is the best way to get notified as soon as sets return.
We do hope you continue to explore the service and enjoy your membership moving forward.
1 year subscriber
I've been subscribed to brick borrow for over a year now and I've found their customer service to be excellent. Helping with missing pieces, pieces I forgot to send back, lost shipping labels.
23 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you so much for being with us for over a year Rick - that really means a lot!
We’re really glad to hear you’ve had a great experience with the team. Whether it’s missing pieces, returns, or anything else, we always aim to make things as easy and stress-free as possible for our members.
Thanks again for your continued support - we really appreciate it!
Amazing choice of sets and customer…
Amazing choice of sets and customer service responses are always so quick and attentive, highly recommend! My 12yr old loves it! He looks forward his set each week 🫶🏼
9 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you so much for the lovely review!
We’re really glad you’re enjoying the range of sets, and it’s great to hear our team has been quick and helpful - they’ll really appreciate that feedback.
Even better to hear your 12-year-old is loving it and looks forward to each delivery - that’s exactly what we aim for.
Thanks again for recommending us and for being part of Brick Borrow!
Simple way to enjoy Lego without the…
Simple way to enjoy Lego without the need to spend huge amounts on sets that once build will sit and gather dust. The variety available changes regularly and you can take your time building and returning. Communication within the company is great and they are always polite and helpful.
26 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you for your 5 star review Louise!
We’re really glad you’re enjoying the flexibility of Brick Borrow - being able to build without the cost (or storage!) of owning every set is exactly what we set out to offer.
It’s also great to hear the variety and our communication have stood out to you. We put a lot of effort into keeping things fresh and making sure our members feel supported.
Thanks again for being part of Brick Borrow - we really appreciate it!
I’m returning the Dalmatian dog build
I’m returning the Dalmatian dog build. Fifteen missing pieces so far and now on page four of the last book and there’s so many more bits missing I can’t go on. I appreciate one or two bits can be missed when sets are checked but this clearly has not been checked at all. Something that should be relaxing has become very frustrating and exhausting searching for pieces that are not there. Emailing you about it but with so many missing bits and not wasting my time reporting each one. Very disappointing
26 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks for your feedback Susanne - really sorry to hear this latest build has been frustrating!
We do have a Missing Piece Policy in place for situations like this. If anything is missing, we’ll send replacement parts out First Class (next working day) so you can continue your build as quickly as possible and complete the set.
Because of the volume of pieces across our sets, the occasional part can go astray between builds, but we’re always here to get that resolved quickly for you.
We look forward to picking up your email and resolving.
Thank you!
I honestly can’t recommend Brick Borrow…
I honestly can’t recommend Brick Borrow enough. Being housebound due to my health has been incredibly challenging, but their product has made such a huge difference in my day-to-day life. It’s given me a sense of normality and something to genuinely enjoy, which I didn’t expect to find so easily.
What really stands out, though, is their support team — absolutely brilliant. They’re responsive, kind, and genuinely care about helping you get the most out of the experience. It’s rare to come across that level of service these days.
All in all, it’s been an absolute game-changer for me — easily one of the best things I’ve come across in a long time. Couldn’t be happier!
25 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you so much for taking the time to share this - it genuinely means a lot to all of us.
We’re really glad Brick Borrow has been able to bring some enjoyment and a sense of normality to your day. That’s exactly why we built this, so hearing that it’s made a real difference is incredibly special for the whole team.
I’ll also make sure your kind words are passed on to our support team - they’ll be over the moon to hear this. We put a lot of care into making sure members feel supported, so it’s great to know that’s coming through.
Thanks again for being part of Brick Borrow, and we hope you continue to enjoy many more builds with us.
Brilliant idea, maybe not fully realised
I think this is a brilliant idea however unsure with the current execution. Once finding out about the company I paid for a years gift for my sister, who I must say has really been enjoying completing these monthly. However almost every set has had missing pieces, often integral pieces making the full functionality of the final build void. I do understand that it is inevitable for these things to happen now and then but should not be happening consistently every month. Yes the company offers to send the missing bits but taking that option would then be waiting an additional week with the same set effectively wasting what could’ve been a fresh rental.
As well as this she is never able to rent the sets she wants (hero sets) as these are always out of stock. Again I understand this is inevitable but perhaps the company should not advertise these as much as they do on their site if they have such limited stock available.
All in all this is a great idea but I fully regret spending out for years subscription to what feels like a company who hasn’t quite got it all figured out yet.
24 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thanks for taking the time to leave such a detailed review, Joe - and it’s great to hear your sister has been enjoying the builds themselves.
We do want to address a few of your points, as some of what you’ve described doesn’t fully reflect her overall experience with us.
In the 5 months she’s been a member (since November), she’s borrowed 8 sets with a total retail value of £534.92, whilst using just £53 of her subscription. That level of value is exactly what the service is designed to deliver - access to hundreds of pounds worth of sets for a small monthly cost.
On missing pieces - you’re absolutely right that this shouldn’t be happening regularly, and we take it seriously when it does. That said, it isn’t something that happens consistently across our service. When pieces are missing, replacements are sent next day, first class, and are typically with members within a couple of days so builds can continue with minimal interruption.
Regarding the larger “hero” sets, these are our most in-demand items and are constantly circulating between members. They rarely sit available for long, which is why we always recommend setting up back-in-stock alerts - this is how many members regularly secure these sets each month.
We completely understand how frustrating it can be if expectations don’t match the experience, and if there’s anything ongoing affecting your sister’s builds, we’d really encourage her to reach out so we can look into it properly and put it right.
Great idea !
I am a 49 year old woman who loves to make Lego but I don’t want it all over my house 😜 I love Brick Borrow I can make it, break it, send it back and then get a new one ! It’s such a brilliant idea 💡
24 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
This is exactly what Brick Borrow was made for.
Build it, enjoy it, send it back - no clutter, no shelves full of boxes, just the fun part. We hear this so often, and it’s great to see it hitting the mark.
Really glad you’re loving it - plenty more builds waiting for you.
Great Customer Service
I've been with Brick Borrow for 12 months now and it has been a great experience. I truly feel that I have had great value for money as I love lego but don't have the space to store the sets. Customer Service is exceptional and they always answer quickly. I would highly recommend them if you love lego
24 april 2026
Review zonder uitnodiging
Antwoord van Brick Borrow
Thank you for being with us for 12 months, we really appreciate it. Great to hear you’re getting real value and that the service has been spot on - exactly what we aim for.
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