Bridaljunction Reviews 

The service we received from this shop was absolutely appalling. My sister ordered her wedding dress in June, and we were told it would arrive in September. However, the dress did not arrive until October, and at no point were we contacted to inform us that there would be a delay. My sister repeatedly called and emailed the store but received no response. It was only when she went into the shop in person that a member of staff, Sababa (who took her order) informed her that the dress had still not arrived. For the following two weeks, we were repeatedly told, “Sister, it will come tomorrow.” The complete lack of communication and transparency was extremely disappointing, particularly given that this was a wedding dress and the timing was important. When the dress finally arrived, we were not offered any compensation or meaningful resolution for the delay. We then spoke with a so called ‘representative’, Mohammad Usman, who was extremely dismissive and patronising throughout the conversation. He repeatedly smirked while we were explaining our concerns, offered no practical solution, and had the audacity not wear shoes. We were told that because the dress was a sale item, we would not receive any compensation. When we questioned why this had not been made clear to us when the dress was purchased, he was unable to provide an explanation. He simply told us to email the manager, despite not even being able to provide us with the manager's email address. When we explained that we wanted to deal with situation there and then rather than emailing because they do not respond, he was very rude. He also lied that Sababa was not the manager when we asked to speak to her, and said that he was unable to contact her. He then told us that the owner was on holiday and therefore unavailable to speak with us as well. We were also extremely disappointed by the way our concerns regarding the company's apparent dissolution were handled. When we explained that we were worried we would ultimately receive no compensation, the response was dismissive rather than reassuring. Furthermore, Sababa knew that we would be returning to collect the outfit and, on the day we were due to collect it, we were informed that she was off sick, and it was clear that she only did this because she knew we would be frustrated. Overall, this was an extremely stressful and disappointing experience from start to finish. For a purchase as important and personal as a wedding dress, we expected basic communication, honesty, professionalism and customer service. Unfortunately, we received none of these. If this shop is still in business, I would strongly urge anyone considering ordering from them to think very carefully before doing so.

ordered my bridal outfit from this shop, had so many problems. so the first issue was that when i went to pick up my outfit, i was made to book a fitting. however the worker was too busy doing a photoshoot with a model and i was left waiting around. eventually i just left because i didnt have the time or patience. my top did not have any lining so the material was scratching me really badly and they said they cannot fix it, but after a while of going back and forth they agreed to find a tailor to do it. i was not messaged when this was done and had to chase it up. after adding the lining, for my heavily embroidered top, there was no overlocking done so there were parts of material just sticking out, which is the last thing i would expect or want for a service that is deemed as “premium” especially when I was spending £700 on the outfit. the white cancun for volume on my skirt was also longer than the actual material, so it was sticking out under my outfit, ruining my look. i had to get my cousin to cut it with scissors at the venue! my top came out short (even though measurements were taken) so i had to lift my skirt up quite high. additionally, the dupatta that came with the outfit was super plain and i had to spend another £250, meaning as a total i essentially spent £1k. if i am spending this much, i expect a premium service where my needs and wants are listened to, especially as a bride on my big day

I wish I could give it no star.
So just been to bridal junction today , to pick up a bridal lengha and was completely unhappy with the customer service and dishonesty coming from them.
Lies after lies were given to explain about the outfit not coming in good condition when ordered .All the beadings from the outfit were missing from the back and front. WE WERE HANDED A DISPLAY ONE AND JUSTIFIED IT CAME NEW despite the beadings missing.
When asked for the owner , the owner stood right infront of us claiming she's just an employee and did not deal with the matter in a professional manner but handed the situation to the other employees in the store to deal with who kept refusing to call the owner, deceiving us of our rights when she was available in the store.
They are thieving people who take your money and deliver you unfinished and ruined piece of clothing , which is so important to you for your wedding day.
They demand you to pay more than half of deposit on order and plus the remaining amount even though your not happy with the outfit.
PLEASE AVOID THIS PLACE AT ALL COST IF YOU WANT YOUR WEDDING DAY TO BE SPECAIL, DO NOT WASTE YOUR MONEY AND TIME WITH THESE TWO STORES BRIDAL JUNCTION AND LUXE THREADS BECAUSE THEY WILL RUIN YOUR BIG DAY AND SCAM YOU WITH MONEY.

Everything 10/10!
The outfit, the customer service, outfit came before expected arrival date, perfect sizing

Fantastic wedding clothes with amazing quality and the best service provided from Usman. The fit was exactly as expected, and the fabric feels durable and well-made. Great attention to detail, and it looked even better in person. Very happy with the purchase!

Really impressed with the quality of the outfit. The material feels premium, the stitching is excellent, and the fit was perfect. It looked great on the day and was very comfortable to wear. Highly recommend!

Absolutely horrible experience – I will never be returning to this shop and would not recommend them to anyone.
We ordered a wedding outfit for the bride plus seven bridesmaid outfits. When the items arrived, all the tops were far too short and not as we had agreed. When we politely asked for replacements, the owner was extremely rude, dismissive and unprofessional. She refused to discuss the issue properly, stopped speaking to us and tried to get her staff to deal with us instead.

There was no apology, no willingness to put things right, just terrible customer service from start to finish. If you are planning something important like your wedding, save yourself the stress and go somewhere else that actually values its customers.

I would actually give it a 0 if it was possible. We read the reviews of this shop, but my future daughter in law ordered her bridal lengha from their sister store opposite and it came 4 weeks before the actually collection date. This is the reason we didn't take the reviews at face value. To be honest everything that has been said about this shop is true. Initially they are really helpful and friendly, double if not triple checking everything. However alarm bells should have rung when they told us they take full payment for outfits under £1000 and in cash. So we paid ordered an outfit which should arrive approximately(4 months to make) 3 weeks before the wedding. We checked 4 weeks before the delivery date to ensure we would get the outfit on time and was reassured it would be here by the date given. We turn up on the date and lo and behold, no outfit. We ask where it was and were told its in the warehouse. Come back in a couple of days. So we go back and again told its not here. I do make a fuss and we get to speak to the manager (who came in from the other store) tells us its actually still in Indian and will be here with 10 days. After I argued the point of how close it is to the wedding he told me I can either chose another outfit from the store or would refund the money if the outfit didn't come. But he was adamant it would arrive. When it finally arrived 4 days before the wedding it was tight and needed to be adjusted to fit. So was told come back Saturday 11am as soon as they open (day before the wedding). We go and no adjustments are been made and told to collect at 1pm. I again kick up a fuss so part of the outfit was taken to the tailors. When we tried the remaining part it is also tight. So now this was taken and we were told it'll take 30 minutes. We told them we'll be back. Came back an hour later and the outfit was finally adjusted. But I could hear them tell another customer that their outfits not here because its in a warehouse. Honestly I think they use that link on every delayed order. The female staff was so rude wanting us to be grateful for getting the outfit less 24hrs before the wedding. Saying it was ready half an hour ago, so we're were on time. Love the outfits 10 days late how is it on time. Plus tailoring was done when we came at 11am. But you have the nerve to complain you had that outfit ready 30 minutes before we came back. Other customers in the shop were trying to explain how crazy the staff member was sounding. Honestly avoid this crazy place.

My mens wedding suit was delivered as promised and within the stated time.

I’m very happy with the final fitting and quality.

The brother who served me was very helpful and responsive enough to calls and update requests for the outfit.

The price was a bit expensive but overall after getting the suit I would recommend the shop.

Though I would suggest to shop around in case you find something else within your taste off the rack, but if you choose this place, you can trust that they are able to deliver.

Excellent customer service from Usman and the team. Really helpful and attentive, went out his way to help on the day. Thanks!

Happy with my order. It came on time. Appreciate the staff

This company is dishonest, steals your money, refuses to acknowledge its lies and uses sacred months as inexcusable reasons to justify their (lies) of delayed deliveries - which is now over 21 days.

I will be proceeding to use all legal methods to hold them accountable. You just need to go onto Company House to see how conniving these people are. Now desperately trying to dissolve their company and any accountability. Do your own research and if you see the people of interest related to this company - do not be fooled by them! Don't even be in 100 metre distance from - they do not care about customer service whatsoever. They will happily take your money and leave you with nothing.

This company reeks of ignorance, stupidity and greed. It is poisonous,

Excellent service. I was served by Usman and his reception was the best.

Excellent customer service. Very happy with final fitting. Super friendly staff. Thank you Bridal Junction

If I could rate it zero I would. Horrible shop, horrible people. From start to end the experience has been horrible, staff aren’t experienced. Sh** customer service and very unwelcoming. They catfish you with the dresses they have and they can’t do their job properly. PLEASE AVOID IF YOU ARE A BRIDE LOOKING FOR A STRESS FREE PROCESS. THIS PLACE WILL GIVE YOU A HEADACHE AND ALONG WITH IT AN UGLY DRESS. I cannot stress this enough but don’t shop here and I hope you look at this review before shopping here as many brides have experienced the same

I don’t know how this company gets bad reviews and why people have such bad experience when I went in for the first time the lady was very helpful I ordered my wedding dress from here got it custom made there was something in the store I like but I wanted it to look more glamorous for my wedding day and change the colour if the dupatta I ordered it 4 months in advance just incase so it would arrive well before my wedding day so I could match jewellery in total they took 2 months she updated me via whatsapp and she promised me a date and it arrived on the date she promised it also fit perfectly and the quality of the outfit also it was very good price exceptional customer service I will always buy my custom outfits from here

Avoid this shop very rude people are working .very bad experience

Avoid this shop at all costs. Aggressive behaviour , rude customer service. The lady with scarf was shouting and yelling so unprofessional. I won’t recommend this shop to my enemies.

Terrible experience

Rude customer service waited two hours for a refund the women needs to learn how to talk to people would not recommended this place stay away

As I walked in the store, I noticed a customer being troubled by a workers rude behaviour. I prefer to shop somewhere else and I highly recommend not to go there ever. I will be telling my friends and family about my terrible experience as well.