Bright & Beautiful Reviews 

ORIGINAL REVIEW: We hired Bright & Beautiful Cheltenham in good faith to provide regular cleaning services in our family home. In May 2025, £955 in cash went missing from our property. Only their staff had unsupervised access during this period, in which we have CCTV to support.

Despite reporting the matter to the police and raising formal concerns with the business, we received no meaningful accountability, transparency, or resolution. We were met with defensive correspondence, a refusal to confirm the validity of DBS checks during the period in question, AND an attempt to charge us cancellation and notice fees — all while a police investigation is ongoing.

As a family who trusted this franchise in our private space, this experience has been deeply distressing. If this happened here, I worry it may happen elsewhere around Cheltenham.

I urge others to consider how little recourse you may have if something serious goes wrong. Our trust has been completely broken.

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EDIT - 3rd JUNE 2025:
Despite having received a reply on this platform on 22nd May, to share my contact details (which I have done so), I have NOT been contacted by Bright & Beautiful in light of this incident.

EDIT - 4th JUNE 2025:
I've emailed marketing@. To clarify, as originally stated, I've already been in contact with the Cheltenham branch and were faced with defensive correspondence, a refusal to confirm the validity of DBS checks during the period in question, AND an attempt to charge us cancellation and notice fees. I've emailed all the relevant details to you and hope this matter will finally be taken seriously.

I have been using Bright & Beautiful since September 2024. All I can say they are brilliant!
They are all very professional & Mike communicates very quickly when I have a query.
Even when I have to have a clean at short notice in my property let he always tries his best to help.
All I can say is thank you to all your teams of cleaners and to Mike.

This is the second time we have used Bright and Beautiful in Rugby.The team once again did a great job. Staff are very professional and we will definitely use them again… thank you

Neville and his team are just wonderful! Nothing is too much trouble and they are super polite and attentive. I am always delighted with their service! I can't recommend them highly enough.

I booked Bright and Beautiful for a spring clean. OMG I hardly recognise my own house. They don’t just clean it, they make it look like a hotel. Little touches, blankets rolled, towels all perfect. They are Amazing. Highly highly recommend. Also do a bit of ironing for me, super flexible, super speedy and just a lovely team. So glad I found this lovely business.

Do not work for this company
They don't pay you.....I did a day's trial and did not get paid

They will use you for work then if they don't like you for some reason they ignore you and don't reply to your emails phone calls

I was told I would get two days work trial but only got one and didn't get paid

I did my work trial at Derby

Bright & Beautiful have just completed their first initial clean of my flat and I am absolutely delighted with the results! Katie and Gina were superb. It's the little touches that make the difference too - apart from having a beautifully clean and fresh smelling home they added finishing touches like folding ends of toilet paper, making the bed. All things which are beyond expectations. And a lovely card left in the kitchen from the team thanking me! I can honestly say that if this is the usual standard, I am in for a wonderful experience. Account manager Lauren did an intial walk round with the team and again, was superb. I cannot fault them.

A big thank you for the fantastic job you did with our end of tenancy cleaning. The place looked spotless, and your attention to detail really stood out. Your professionalism and efficiency is highly appreciated.
I’ll definitely recommend your services to others and wouldn’t hesitate to use you again in the future.

Thank you once again and may you and your team keep up the good work.

We took their service in Harlow.
Highly impressive initial meeting and 1st clean. The standard just kept falling thereafter. Such a high premium cost should reflect in the service too, but I was paying mare than 100£ for the most basic clean that can be done by anyone in like 20£.

I am very happy with the cleaning team from Nottingham. They are friendly and efficient and leave my home sparkling clean. I love the products they use. Throughly a professional team.

Pretty sure some of their cleaners stole money from my kitchen. I also overheard one of them talking about things in my bedroom. Bad company. 👎

We are delighted with our recent deep cleans by Bright and Beautiful (Worthing). The team who visited on two occasions were thorough, professional and very skilled. They were also very respectful of being in someone’s house and we felt totally at ease with them present. Our house was left looking and smelling fresh and new and we have now set up regular visits. Highly recommended.

Wrote a negative review about theft from cleaning team that happened from our home 5th February which was a piece of jewellery over £2,000.
Situation was not resolved after police getting involved even after interviewing staff. We were told unless actual evidence of someone taking the item they could do no more.we have cctv footage of only the cleaning team entering the house other that ourselves during the time the item went missing!! Plus big discrepancies about the stolen item. It was hanging in the same place where it always is on a jewellery stand but the staff member interviewed said it was in the table and she moved it to clean!!
We were told from the Redhill firm that as far as they were concerned the case was dropped! Even though there website clearly states they are fully insured to keep your home safe!! Feel let down by this company especially as we chose them for there strict security protocols and fully insured status and feel violated
that our home was not protected by there staff and they are refusing any liability.
After my first negative review which was posted 25th March 2005. Bright and beautiful cleaning replied back on the 26th asking for my details to contact me saying they would like to contact me Regarding the issue. Reply as states to follow….
“Strict security is very important to us and we stand by our assurances as such we would like to investigate this for you. We've requested your contact information via Trustpilot.”
I gave all my details to trust pilot and have still not had any contact from Bright and Beautiful homes! I won’t be giving another chance for them to contact me to resolve this before I have to take legal action against them

Bright and Beautiful lived up to their name. A bright happy team came and worked together happily to give my home a deep clean. They left leaving my home bright and sparkling. Definitely booking again and would readily recommend.

Fantastic and professional job of my house . Very reliable and on time . The best deep clean my house needed after big party for my family .. ill be using them again and again xxxhappy customer .

Amazing service, 100% recommend!
Lovely, friendly & reliable, and the house looks and smells beautiful ☺️

When I had an operation at short notice I needed a spotlessly clean house to return to. Silvio was really helpful in arranging for Melissa and Louise to come at very short notice and do a major deep clean. The whole place is now spotless, and I have asked them to come back once a week for the time being. If they have begun as they intend to go on, I hope this will be a long lasting relationship!

From start to finish Mike and the team were great to work with. Fast on the estimate (was a very big job) and on the day itself the team were super friendly, helpful and really hard working. 100% will use them again and again.

The standard of cleanliness was excellent. Very competent young ladies.

We had Voni and her team carry out a deep clean service on our 5 bed house. We're delighted with the outcome, careful, conscientious and so friendly. We'll be retaining Voni on a fortnightly basis. 100% recommend! (Aylesbury / Thame HPxx location).