The Bristol Residential Letting Co Reviews 688

Amy is always extremely reliable and responsive. Very grateful for all your help!

I’ve had a lovely experience with Bristol Residential Letting! Steph has been managing our property for a few years and she has been very efficient and is proactive to get an issues sorted. Very professional and helpful! Will ask for Steph again in the future! Thanks so much!

Amy is great to work with. She is very responsive, always professional and kind in her emails, and always provides details on the relevant updates on property viewings, inspections, and misc requests. I appreciate her time and energy into making our lease partnership very easy!

A lack of communication and empathy amongst the staff, lack of training for colleagues who give in accurate information, they do not care for you as an individual would strongly advise using these if you are considering renting!

Great communication, very helpful and friendly. We have always had a good experince with Amy.

They have responded to maintenance issues promptly and have been very professional to deal. With.

Bristol Residential Letting are very professional and offer a stress free service. I am especially grateful to Joe who really has been an excellent support.

Bristol Residential is very efficient and professional. They are great and efficient to find me a tenant and their back office is fast and professional in preparing the agreement. I highly recommend them.

The Bristol Residential Letting Company have been managing my property for me for over 5 years and I can’t speak highly enough of the service they provide. From initial marketing and interviewing tenants, through to overseeing maintenance and inspections, their service is excellent. My designated property manager, Gemma McLaughlin, consistently goes above and beyond. She gets back to me almost instantly with any email queries and was especially helpful recently when we needed to replace several kitchen units, which took a lot of coordination between delivery drivers and contractors.
I also feel that they provide an excellent service for my tenants. For example, on one occasion when the boiler broke down, they provided local gym passes for the tenants so that they could access a hot shower during the couple of days it took to get the boiler replaced.
I have no hesitation whatsoever in recommending this letting company. They make the whole property letting process completely effortless.

We have used the letting agency of Bristol Residential for many years and have been really pleased with the professional service provided by them. They have managed our apartment within the city with efficiency and friendliness, and we can always rely on them to find the right local and international tenants for us. Our personal manager, Andy, is always there when we need him, which is very reassuring.
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Amy from the Clifton office was very helpful throughout our tenancy and was punctual in sorting out any issues we had.

I lived in one of their properties for three years and found them lovely to work with. My property manager, Andy Peters, would respond quickly to inquiries/maintenance requests and was communicative when needing anything from me. He made living here very easy and I'd recommend this letting company to anyone looking for a new place!

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick to help whenever anything comes up. The whole place is really well managed, and any issues we’ve had have been sorted out quickly and smoothly. Really happy living here!

I have worked with Bristol Residential for a number of years. Good company, well managed by the owners, and good reliable people and service. Very responsive.

Freya has been fantastic throughout our tenancy. She’s always been friendly, professional and helpful. It’s really reassuring to have someone so approachable and proactive managing things, and we really appreciate all the help and support she’s provided since day one.

Our flat was managed by Charlie L - he has been fantastic; responsive, accommodating and really helpful. We’re sorry to leave him behind!

I continue to be pleased with the service I receive from this company. Charlie Locke is always responsive and proactively makes suggestions for options when resolving a problem. The routine stuff he just gets on without even involving me where that's appropriate.

This company is so helpful when you are searching for a home, and then is absolutely terrible once on contract. They leave items weeks to months unfixed and unfinished. The client is forced to do all follow-up individually with the contractors. It's curious what they are actually managing vs just accepting a paycheck from landlords. In addition their staff is rude and often unresponsive. This company is a scam.