Britelite Home Improvements Reviews 

2.111
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

They kept us informed at every step, all the trades turned up on time when they said they would, installed the new roof without any fuss and minimal disturbance and mess to us, and the finished job wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The whole experience was very easy from ordering to install. Everyone from sales to fitter were super friendly, professional and caring throughout. Our fitter Lambi was kind, polite, friendly and tidy... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Geoff and Liam did an excellent job installing the windows and door and they were professional, courteous and friendly. They explained what they were doing clearly and went over and above the quality... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

This is the second time we have used Britelite and we would definitely recommend them. This time we had a window sill dropped and bifold doors installed. Geoff and Liam who did the install were extr... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dubbelglaszetter
  2. ook in
  3. Dakdekker
  4. Leverancier van aluminium frames
  5. PVC-ramen leverancier
  6. Serre-leverancier en -installateur
  7. Vensterinstallateur

Geschreven door het bedrijf

Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.

Triple A Rated.

Geschreven door het bedrijf

We're commited to our customers.
We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.

Britelite's Guarantee.

10 Year fully transferable Guarantee.

All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 86% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(2.111)

230 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

We're very pleased with the whole…

We're very pleased with the whole arrangement. From the first visit ,payment and installation all was brilliant.
Huge transformation to my porch. Beautiful finishing. We love it.

15 september 2026
Logo Britelite Home Improvements

Antwoord van Britelite Home Improvements

It’s wonderful to hear you’re so pleased with the whole experience, from the initial visit through to installation. We’re delighted your new porch has made such a transformation and that you love the beautiful finished result.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Excellent service from Liam and Geoff

Excellent service from Liam and Geoff! We are absolutely thrilled with our new 8-metre sliding doors. Liam and Geoff were fantastic—polite, friendly, and brilliant with our dogs. They did a top-quality job, cleaned up beautifully after themselves, and we couldn't be happier with the extension. Highly recommended!

11 september 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s fantastic to hear you’re absolutely thrilled with your new sliding doors and extension. Liam and Geoff will be delighted to hear your kind comments about their workmanship, friendly approach and the care they took in your home.

We’re especially pleased they made such a good impression with the dogs too! 🐾

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Extremely happy costumers

We are extremely happy with our new windows. The whole process was excellent from the design consultant, surveyor, admin and the great job completed by the fitters Lambi and Jack. Fantastic!!!
I would definitely recommend britelite to friends and family.

11 september 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s fantastic to hear you’re so happy with your new windows and that the whole process was such a positive experience from start to finish.

We’ll be sure to pass your kind comments on to Lambi and Jack, and it’s wonderful to know you’d be happy to recommend Britelite to friends and family.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Customer…very good

Customer caring.helpful,trustworthy,responsive,
Overall very good company

9 september 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

We’re delighted to hear you found our team caring, helpful, trustworthy and responsive throughout your experience. It’s great to know we made such a positive impression.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

They were extremely professional

They were extremely professional. From start to finish I got extremely good service. There representative and the fitter were very friendly but professional. The rep made sure I was getting exactly what I needed and the fitter worked extremely hard and made sure he worked with the minimum of disruption. I am extremely pleased with the product and final finish.

8 september 2026
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Antwoord van Britelite Home Improvements

It’s fantastic to hear you received such a professional service from start to finish. We’re delighted both the representative and fitter took such care throughout, ensuring you had exactly what you needed while keeping disruption to a minimum.

It’s especially good to hear you’re so pleased with the product and finished result.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Lovely windows quality very nice

Lovely windows quality very nice . very good company keeping you up to date on the progress of the windows when ready to install. Also two nice men put them in for us very happy with their service

8 september 2026
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Antwoord van Britelite Home Improvements

It’s lovely to hear you’re so happy with your new windows and their quality. We’re pleased you were kept well informed throughout and that the installation team provided such a friendly and professional service.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Fabulous vendor to work with!

It was so easy to work with Britelite, regularly receiving updates by email or a quick call, very organised! Lambi and Nic were amazing replacing all the windows over 3 days and never left for the day without cleaning up. Great quality work, fantastic service and transparency on costs. Would highly recommend!

4 september 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s fantastic to hear the whole process was so easy and well organised, with regular updates throughout. Lambi and Nic will be delighted to hear your comments about the quality of their work and the care they took to leave everything clean and tidy each day.

We really appreciate your recommendation.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 4 van de 5 sterren

This is the second time we have used…

This is the second time we have used Britelite and we would definitely recommend them.
This time we had a window sill dropped and bifold doors installed. Geoff and Liam who did the install were extremely friendly and knowledgeable and did an excellent job - they were in and out in a day and very neat and tidy.
The only reason this is not a 5* review is that we ordered triple glazing but double was delivered - if we weren't in the construction industry ourselves we might not have picked it up. However when we drew their attention to this they replaced the doors within a week, so prompt response to the issue.

21 augustus 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s great to hear you chose Britelite for a second time and would happily recommend us. Geoff and Liam will be pleased to hear your comments about their friendly, knowledgeable approach and the quality of their work.

We’re sorry the incorrect glazing was initially supplied, but pleased our team were able to resolve this quickly and have the doors replaced within a week.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Geoff and Liam were brilliant

Geoff and Liam were brilliant. They were friendly, professional, fast working and have installed our garage door to a lovely finish.

4 september 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s great to hear Geoff and Liam did such a brilliant job. We’re delighted their friendly, professional approach and efficient workmanship made such a positive impression, and that you’re so pleased with the finish of the new door to your garage.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 4 van de 5 sterren

Installation of the flat roof was good, but overall costs expensive

The Installation Team headed by James Hastings were professional, thorough and friendly. The quality of the flat roof and the lantern and the work to install it was efficient and very well executed. I have similar feedback for the electrician Martin who was friendly and efficiently installed the light fittings working closely in conjunction with the installation team.
I am however, very disappointed that at the point of the sale, Tony Miguez convinced me that Britelite would provide a perfect finish, both externally and internally following the work. This was a clincher that made me go with Britelite, despite the quote being significantly higher than 3 other builders. I made it clear that I valued a neat professional finish. However, it transpired that the quote I received did not include the cost of a plasterer to skim my ceiling. I was therefore left with holes in my ceiling as the light fittings were in different places. The old plaster had fallen off in places following the work and the roof lanterns were not boarded and skimmed. This was definitely NOT the perfect finish I was promised. I therefore had to commission a plasterer provided by Britelite to give me a decent internal finish at an additional cost to me. The plasterer's work was aeduate, but was rough in a few places. The total cost of the work therefore ended up being significantly more expensive than my other quotes. This was after I received a 10% discount voucher because I commissioned Britelite following my visit to the Ideal Home Show. I am disappointed that I did not receive the perfect finish I was promised without incurring additional costs to an already expensive quote. I am also disappointed that this was not made clear at the point of the sale to clarify what I will receive and the end look. Whilst I am very happy with the quality and the installation of my flat roof, the costs were high. I therefore question whether the costs I paid for my flat roof provided value for money.

1 september 2026
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Antwoord van Britelite Home Improvements

We’re pleased to hear you’re very happy with the quality of your new flat roof and lantern, and that James and the installation team provided such a professional and efficient service. We’ll also be sure to pass your kind comments on to Martin.

We’re sorry to hear that aspects of the internal finishing and associated costs did not meet your expectations. We appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant team.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 1 van de 5 sterren

This company is absolutely terrible.

This company is absolutely terrible, there is a reason all their Google reviews are so bad and I'm surprised this isn't reflected on here. The sales rep lied to us about our door installation and the type of mechanism it would use, despite me asking THREE times to be certain, as it was the main reason for me hiring Britelite. The windows are awful quality and not at all like the sample the sales rep showed us, terrible sound proofing compared to our last windows and the installation was appalling - lots of broken pieces and they just filled it with sealant. TERRIBLE experience and would not recommend at all.

12 februari 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

Hi Sofia,

Thank you for your review. We’re sorry to hear about your concerns. Unfortunately, we couldn't locate a customer record based on the information provided, so we can't verify the details mentioned. We take feedback seriously and always aim to provide clear communication, quality products, and professional installation for all confirmed customers.

Thank you for sharing your comments.

Kind regards,
Britelite Home Improvements.

Beoordeeld met 5 van de 5 sterren

Lots of information helpful great…

Lots of information helpful great standard of work brilliantly product guys were helpful professional protected and cleared up after completing the work

1 september 2026
Logo Britelite Home Improvements

Antwoord van Britelite Home Improvements

It’s great to hear you were so pleased with the information provided, the quality of the work and the finished product. We’re delighted the team were helpful and professional, while taking care to protect your home and leave everything clean and tidy afterwards.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

everything went to plan

24 augustus 2026
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Antwoord van Britelite Home Improvements

We’re delighted to hear everything went smoothly and according to plan. We hope you’re very pleased with the finished result.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Excellent service from all involved

Excellent service from all involved, we are over the moon with our purchase, Geoff & Liam were outstanding in their service professionalism and workmanship of the installation leaving everywhere very clean and tidy highly recommend

18 augustus 2026
Review zonder uitnodiging
Logo Britelite Home Improvements

Antwoord van Britelite Home Improvements

It’s fantastic to hear you’re over the moon with your purchase. Geoff and Liam will be delighted to hear your kind comments about their professionalism and workmanship, and it’s great to know they left everything clean and tidy too.

We really appreciate your recommendation.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Fitted Windows

Excellent workmanship, attention to detail outstanding, friendly, they made sure that they tidied in each room when they had fitted that particular window. The disruption to us was minimal, and the windows are fantastic.
Thank you to Lambis & Billy

26 augustus 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s wonderful to hear you’re so pleased with your new windows. Lambis and Billy will be delighted to know their workmanship, attention to detail and care in keeping each room tidy made such a positive impression.

We’re especially pleased the installation caused minimal disruption and that you’re so happy with the finished result.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Friendly professional fitters who were…

Friendly professional fitters who were neat and tidy and obliging. Britelite werovery responsive when asked to address minor remedial work

12 augustus 2026
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Antwoord van Britelite Home Improvements

It’s wonderful to hear you were so pleased with the installation team and their friendly, professional and tidy approach. We’re also delighted the minor remedial work was addressed promptly and that you were happy with the response from our team.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Friendly & knowledgeable team from…

Friendly & knowledgeable team from beginning to end. Even when some of the windows had defects, the fitter pointed them out to us, and they were replaced very promptly. Highly recommend!

13 juli 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s wonderful to hear you found the team friendly and knowledgeable throughout. We’re especially pleased the fitter proactively identified the issues with the windows and that the replacements were dealt with quickly.

Thank you for your recommendation.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 4 van de 5 sterren

You fulfilled your order

You fulfilled your order, efficiently and pleasantly

24 augustus 2026
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Antwoord van Britelite Home Improvements

It’s great to hear you were pleased with the service you received. We’re delighted everything was handled efficiently and that our team’s friendly approach made the experience a positive one.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

Had new windows and doors

Had new windows and doors. Cannot fault Lambi and his workmate for the professional way they worked. Polite, friendly and very very tidy. Am very pleased with this installation and quality. Looking forward to the next projects already booked with Britelite. From reps to surveyors to fitters I have had excellent service.

17 augustus 2026
Review zonder uitnodiging
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Antwoord van Britelite Home Improvements

It’s wonderful to hear you’re so pleased with your new windows and doors. Lambi and his colleague will be delighted to know their professional, friendly and tidy approach made such a positive impression.

We’re also pleased you received excellent service throughout, from our design team and surveyors through to installation. We look forward to completing your next projects.

Kind Regards,
Britelite Home Improvements

Beoordeeld met 5 van de 5 sterren

A very professional company.

A very professional company where everyone does their job to the best of their abilities. The office staff are very helpful and always keep you updated with what's happening. All the installation chaps are brilliant and work tirelessly to make sure everything is correct. A real pleasure to have them at your house.

19 augustus 2026
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Antwoord van Britelite Home Improvements

It’s fantastic to hear you had such a positive experience with everyone involved. We’re delighted our office team kept you well informed throughout and that the installation team’s hard work and attention to detail made such a great impression.

Your kind comments about the whole team are greatly appreciated.

Kind Regards,
Britelite Home Improvements

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