Britishbathroomcompany Reviews 

SCAM!!! Do not order from this company. Ordered an item that still hadn’t arrived 2 months later despite assuring stock was due. Now trying to get a refund and still haven’t received that either.

Delighted with the quality Tavistock product I ordered from the British Bathroom company (Tavistock OrbitSF soft close quick release toilet seat) which was competitively priced. The toilet seat was extremely well packaged and was delivered safely and on time by DPD who are by far and away the most reliable and trustworthy delivery company in this area. I have struggled for weeks trying to find the right replacement product so thank you BBC after 2 abortive efforts with other companies!

I been looking to replace my old Roper Rhodes Wooden Toilet Seat for a while. I was pleased to have found an upgrade to my old one, this one is soft close and in the colour I had been looking for and at a very good price. It’s very comfortable and good quality.

Packaging and delivery was excellent too.
Thank you British Bathroom company

I placed an order over a month ago and paid in full at the time of purchase. Some of the items were due to be dispatched during the week commencing 31 August, but I still have not received them.

What is most frustrating is the complete lack of communication. I have sent two emails and made multiple phone calls, all without receiving a response or any update on the status of my order. As a paying customer, I would expect at least the courtesy of a reply.

Very disappointing service. Poor communication and no transparency whatsoever regarding my order.

Excellent service and quality products!Had a great experience ordering from the British Bathroom Company. The service was excellent from start to finish, with regular tracking updates so I always knew the progress of my delivery. The package arrived exactly on time. The product itself is great quality, came very well packaged to avoid any damage, and included full, easy-to-follow instructions. I would definitely use them again!

Great toilet roll holder looked like the picture and am very pleased as I couldn't find this anywhere else as it was sold out with other companies.

Delivered fine and was in super condition on arrival.

So thankyou for having this in stock as it matches the other items I bought.

Ordered a replacement toilet seat. Great price and communication. Very pleased and have ordered another one.

Quoted 4/5 days delivery to being delivered after 3 weeks. Phoned chasing and was told its being dispatched today you will get it tommorrow. It arrived a week later. Take everything they say with a pinch of salt

Update I actually recieved the goods on the 1st September not the 21st as they siad in their reply

Delivery was quick and the website easy to use. Would use again.

I ordered two bathroom hooks from this company in July ,they were grohe items so not cheap they were on back order expected in 2/3 weeks, I contacted them via e mail to enquire on an update left it a week but heard nothing back , a week later I finally got through on the phone and was told they would be in on Monday and then delivered, 2 wks later nothing , I contacted them via email again last week to request a delivery or refund again I have heard nothing, I have contacted them again today to request a full refund, I would not recommend this company, if they can’t even deliver these small items what would a bathroom be like !!
Order number #14348 Michelle James

This is an absolutely "terrible" company DO NOT PURCHASE FROM THEM as on their website they state 2 - 5 days for delivery however when you order an item and it does not arrive their is no communcation or email advising of a delay. You then chase them and it takes them atleast another 2 days to reply stating the item will take another 2 - 3 weeks! You then cancel the order and they do not refund you in the 5 days they state they will refund you. In my opinion they just want to take your money and sit on it as long as possible and not deliver anything. I would have given this company no stars if possible so be warned!!
Order Reference: 15356 (WEB15356)

Great service and great product. Will definately use again
Scudo-serena-brushed-brass-thermostatic-bar-shower-with-rigid-riser-kit 👍🏻

Recently purchased a Euroshowers Double Corner Wire Basket to replace my previous one as the chrome had started to tarnish (after 6 years). Chose the British Bathroom Company as they less than half the price of other well known outlets. Item arrived well packaged within just a few days of ordering by DPD. Received regular updates by email throughout. Great customer service and wouldn't hesitate to order from them again.

Absolutely beautiful cabinet, can't wait for the basin to arrive to get it all set up. Thanks british bathrooms 5*

Placed an order with this company on 4th August (15105). It didn't arrive within specified time, no update from the company. Cancelled the order on the 12th August, via their online system. No refund received. Contacted them via email on 20th August no response received. Tried on numerous occasions to telephone no one answers the phone. Now progressing with the bank. Definitely AVOID THIS COMPANY.

Really happy with my order and the service received. I ordered a Scudo Muro High riser Basin Tap. The item was excellent quality and delivered quickly. I was kept informed of the progress of the order. Would use again.

This company has exceptional products and able to source unique items, ordered the Grohtherm SmartControl Concealed shower system with Rainshower SmartActive 310 in Brushed Cool Sunrise and its amazing! Thank you to Sam at British Bathroom company

Quick delivery. Item as described

Easy and quick, purchased a replacement toilet seat and cover for my toilet, came a few days later, well packaged and all in order!

Superb communication, kept me updated throughout. Very pleased.

I accidentally purchased a silver KoGE 4-in-1 Swan Pull Out Spout Hot Water Tap instead of brushed brass. Sam kindly rectified the issue and changed it over with the minimum of fuss, arranging for the silver tap to be collected, free of charge. I can't recommend British Bathroom Company enough. Top team and excellent customer service!