Britannia Parking Reviews 

This company is unbelievable difficult to communicate with . They take you everywhere except where you need to be . Its almost like they don't want communicate with you . Rarther just make it hard for you to sort anything out. Just to get the money. Wouldn't mind sent them a cheque for full payment. There contacts on there site are absolutely no use at all.

Parked at Arundel Gate in Sheffield. Returning to my car from the station direction was a nightmare. I went up a filthy staircase with human faeces in more than one place and a stench of urine. I couldn't find any signs. Eventually, I found the pay station and was appalled to find I was being charged £15 for about 2 hours parking in this dump. Then I had to go all the way downstairs again. There was a lift near the pay station, but it wasn't working - no surprise there.

I’m not one for writing reviews, especially negative ones, but this company demanded calling out.
A lacklustre company with a terrible moral code. From looking into the company and many other people experiences, this company is more focused on spending time collecting money from hapless customers than running a quality parking company with repeat usage. Too much legislation, a lack of clear and easy communication, and no understanding of people concerns.
If you HAVE to park with them, and I’m sure it’s too late if you’re reading this comment, but TAKE PHOTOS and TIMES of any and all transaction when using there car park, because they certainly will to use against you.
Unfortunately I had to pay my ridiculous fine out of fear of further action, but I hope this review can be used as another voice to condemn the ‘cowboy’ company.

Could be no stars. Entered park at 09.13. Had difficulty paying. Have parking ticket from 09.17 for three hours. Left before time was up. Need an apology as attending surgery for cancer treatment. By chance parking ticket was retained showing times and reg. number. No case to answer.

Absolute scammers. Parked in Plymouth, went to the machine but out of order so we took the details for the app payment system to put in while we walked. After several attempts of the app failing we finally got through to payment and ‘processing payment’. The app then showed the leaving time a charge so all looked to have gone through… however, the app then showed another error code and the app froze with a continuous spinning icon. We assumed given the page it was on this was an error at the point of being passed from the payment gateway back to the app. Alas, a fine came through but I saved screenshots etc as evidence. Britannia couldn’t give a toss. Makes no difference that I tried repeatedly to pay via machine and the app and to all intents and purposes though we had paid. The only reason it hadn’t gone through was failures with the systems they use. They couldn’t care less, not interested in reasons or appeals they just want your fine money. I will from now make a concerted effort to avoid parking anywhere attached to this companies name.

One star is really too much for Britannia Parking, I have no choice if I have to leave comments!! My car drove in this car park and I went to the pay machine, several attempts but failure to pay, so I drove out at once. I stay there for totally 7 minutes and received the charge of £100. It is obviously a scammer and setting traps to all customer. I fell into traps only because I’m not the citizens nearby. i started to appeal to IAS ( the independent party). Does anyone think it’s useful for such an appeal ?

Wow Brian Parker Ceo, I hope you read these reviews. Absolutely disgusting customer care and poor data protection. You really need to organise and manage your company.

Avoid at all costs. giving them a rating of 1 is a lot more than what I would give them.
Dont listen to any appeals and preying on hard working individuals to line the pockets of their CEO's
I will never park in any of their car parks ever again!

Britpark are scammers!

They have a one way system, remove their barriers and put up misleading signs to tell you to pay on the exit and next thing you know you are back out to the streets again wondering what to do.

They do not have CCTV in any of their carparks and they do not record their phone calls so you do not have any evidence that can be used at your defence.

What company dose not have CCTV in 2024? A company that scams that's what.

They can afford ANPR cameras but not CCTV cameras, is that not a little suspicious?

The system they have in place is designed to use fines as a way to maximise profits and pray on the venerable.

It is wrong what they do and they need to be exposed!

Like many people who have left reviews about Britannia Parking, I would give the company 0 if I could. I used one of their car parks in Knutsford, Cheshire one Saturday afternoon last year. Payment had to made on arrival, the only ticket machine was 'not in use' and there was no other way to pay for a ticket. I received a PCN through the post for £60, increasing to £100 after 2 weeks. I appealed and they rejected my appeal, claiming there were 'multiple ways to pay' - a false claim. (The photo I took of their signage proved this!). I also offered to pay the £3.50 I had tried to pay on the day but no - 'the PCN was issued correctly', they said. I then received another letter asking for a £100 as the time to pay the reduced fine of £60 had elapsed. I then appealed to POPLA, arguing that it was impossible to meet the T&Cs of the parking contract as there was no way to buy a ticket. POPLA later informed me that BP had reviewed my appeal and decided to cancel the PCN - utter rubbish. It was clearly because I had appealed to POPLA so they backed down. I think Britannia Parking is an unethical company, aware that the only ticket machine in that car park was out of order and so fully exploited the opportunity to issue PCNs, hoping to make a tidy profit out of honest drivers. Needless to say, I will never use one of their car parks again and I would strongly advise others to avoid them too.

Parked at Lambhay Hill car park in Plymouth, as we had on a number of previous occasions, and paid £6 for three hours while my husband and I went for a birthday lunch. (We actually stayed just one and a half hours). We had some difficulty keying the car registration number as the machine appeared to not recognise certain keys! However, we persisted and eventually believed the correct details had been entered and printed the ticket.
Two weeks later a penalty notice was received through the post. We appealed with evidence of paying (detailed by bank App) but another two weeks and appeal turned down accusing us of either not paying or not validating the ticket with the correct reg. number.
The fine was ‘reduced to £20’ to cover administrative costs (of falsely accusing us of not paying) with the ‘treat’ that a failed appeal to independent POPLA would mean reinstating £100 fine! This is daylight robbery. We will never use this carpark again and advise everyone else to avoid Britannia Parking sites at all costs!

Britpark didn't listen to my appeal after fining me £100 when I had paid cash in the machine for 4 hours only parked for 3 1/2.Apparently they can't check the machine against what I said but seem happy to have taken the fee in any case.
Disgraceful will never park there again and will encourage everyone not to use Carlisle car park.

Evil, profiteering, surveillance company that gave me a £100 fine on Christmas Eve for overstaying by 15 mins.
Why would anyone want to work for these people?

You go to appeal as
a ticket was purchased I put my email in plus proof but website keeps saying email field is wrong so making impossible for you to appeal lol

Dealt with very well after my mistake. Used their Barnet car park and didn't read signs properly. Left without paying, as I thought I would have to pay at entry barrier. Emailed them straight after I realised there was nowhere to pay on entry in vehicle. Got a polite response to say a PCN would not be issued. Thanks

Scamming parkers saying card machine isn't working so you are forced to pay cash.
Inland revenue notified this company is pocketing cash in hand

Paid for parking, while using a hire car no receipt issued. Brit park then sent a parking notice to my hire company for £35. Hire company obviously informed me and passed my details to Britpark who then issued me with a fine of £60! I had paid for parking but as the machine did not issue a receipt so I had no proof. DO NOT USE BRITPARK CAR PARKING.

This company should be shut down. I have paid for my parking at Croydon and then I got 2PCN for £200. I paid as soon as I entered the parking, but they are saying that they cannot find my car details.
Please don’t use this parking. They are shameless people working there.

Machine out of order and spent 45 mins trying to pay!!!! Leaving now and looking forward to their invoice that will happily go to court about! Guy behind the bar informs us that the machine happily goes out of order through the holidays! Does not help a business that we were going to spend the afternoon in!! Shame on you!!

Britannia Parking are disgraceful organization it is impossible to telephone and discuss any thing with them; never respond to e mail or letter, just let your appeal run and run so that you forced to give up and pay heavier fine. Their car park signage is bad to non existent. Be strongly advised DO NOT EVER USE OR GO NEAR BRITANNIA PARKING, it will cost you expensively if you do!