Broadcom Reviews 

a forced subsciption to download VMware Workstation, you can find the software for free everywhere else, it is not easy to find the support after not being able to freely delete my account.
Pretty embarrassing.
I wrote them to add the "delete account" button before deleting my account.
I will let you know.

Broadcom is one of the worst IT companys out there.
- No customer support
- Disgusting looking website
- Website doesn't work properly
- Everything is overcomplicated

Shit website and service

Why can’t I give a minus number for my Broadcom review. Rather than go on a rant I will simply say that Broadcom are the worst company that have ever existed. Their support is appalling beyond belief.

biggest **** in the world
No free software, I have to pay with data and after the installation I cannot find the software

I have a VMWare Workstation Pro license I purchased before Broadcom merged the VMWare portal into their own. They messed up the transition, and I don't have my license on my account anymore.

Contacted the customer support over their chat, and they only wanted to sell me commercial support instead of sorting out the mess they've made, saying that having a license does not entitle me to download the product I paid for.

It's easier to exit VIM than downloading/activating a VMware product.

VMware was becoming Broadcom, which is to say that you take the Human out of HR, actively discriminate, and if someone can show active discrimination, with proof, expect the "Don't Confuse us with Facts" response.

This is a place to go if you have no morals, ethics or qualms about treating customers like fools, co-workers like competitors (and yes, they are), have no problem lying and actively discriminating against people, and have absolutely zero tolerance for anyone different!

You Will Thrive here if that sounds great to you, so "good luck".

After many years as a VMware Fusion user (9 years) I've had to toss the platform and switch to Parallels. I could no longer get incident tech support. They hooped me through a collection of circular broken links, a non-responsive dealer in Wichita (I'm in CA), and a collection of dispassionate hasty corporate staff trying to clear their desk of one miniscule End User. As a former tech CEO (Miramar Systems) I understand the need to shift policies from time to time based on shifting strategies, economics, expediency, industry norms, etc. Callously orphaning your loyal EU base without any meaningful communication bodes ominously for their future choices. They can and should do better. "Sorry about that," doesn't cut it as a response. We're all end users at some point for something. Broadcom show some class.

Nightmare since Broadcom took over.

I've spent the morning trying to just buy VMware Workstation. It's impossible now. They've trashed the old VMware site and half implemented Broadcom's site. Just a complete mess and I would say cash grab but you can't actually buy anything from them now so it's just to leverage as much cash from existing customers as possible.

I have been using VMware for 20yrs in all manner of tasks, but now this absolute mess of a company has taken over VMware and buried it so deeply in their own horrific mess of a website that not only are you now required to register in order to access it but that even when you do you cant find the relevant software for Adam and it wasn't even a simple task to register.

Gave up, went back to using an older non supported version, thanks Broadcom, real nice of you to make life that little bit harder eh.

Terrible. i just want to buy VMware Workstation and they are making me jump thought hoops with this list of question(seen down below). 3 months this this has been going on far.

• What is the name of the product that you are interested in?

• What kind of challenges or gaps are you looking to solve with this solution?

• Are you using another solution for this now?

• What are your key requirements?

• Will this solution need to be on-prem or cloud based?

• What integration requirements do you foresee?

• What operating systems and servers do you utilize that the solution may need to be compatible with?

• How many endpoints do you have that will need this protection? (endpoints means-computers, workstations, mobile phones, servers, devices, etc.)

• Are you the main point of contact for this request?

• As far as the timeline goes, how quickly are you looking to implement a solution into your environment?

• Are you a decision maker, or an influencer, with respect to purchase decisions?

• Is your budget for this already available or planned?

• Are you in conversation with other partners, local or Broadcom resellers?

Just take my money and give me a licence. It's not hard.

Garbage...my licenses never transferred and the help is non existant....
now claim you get workstation for free but constantly getting "Account verification is Pending. Please try after some time."...W.T.F?
Because of this, I fully support a pirated version of these products and by failing to make it easy to do it legitimately and failing to provide support, you 100% agree to users pirating your software

I spend AN HOUR trying to download VMware... HOW CAN A WEBSITE BE THIS COMPLICATED??? It's completely unorganized and they want so much data from you it's just horrible.

Terrible customer service. They recently merged with VMWare -- when I purchased a product from VMWare, I got an error message directly after trying to install that the product isn't supported on my device (even though the product page said it was). After MONTHS of trying to get a refund and HOURS of calls, I am still nowhere near getting the refund and the responders seem to be trying to make it hard for me to solve the issue.

I rarely leave reviews, but my experience with Broadcom's acquisition of VMware warrants a warning to other customers.

I purchased VMware Workstation Pro 17 and, like many users, was surprised to be redirected to Broadcom's support site when trying to access my VMware account. After resetting my password and logging in, my purchased product was nowhere to be found.

Broadcom's customer service proved unhelpful. I explained that I was a paying VMware customer and asked for assistance migrating my license. They simply directed me to a download link for VMware, which didn't address my issue at all.

When I inquired about the location of my license key, their response was shockingly dismissive: "This is a hypothetical question and I won't be able to give you an answer to this, I am sorry."

I expressed my frustration as a paying customer, and they explained that keys without active support contracts wouldn't be migrated. They assured me I could still use Workstation for free and apply the key if I wanted.

However, this raised a crucial concern: If I lost my license key, Broadcom would not be responsible, effectively rendering my purchase meaningless. While the software might be free now, it wasn't when I bought it.

Their response? "It's not useless, you can still apply it after you download." When I pressed further about Broadcom's lack of responsibility for lost keys, they abruptly ended the conversation.

This experience has left me deeply dissatisfied. Broadcom's handling of the VMware acquisition has been a nightmare for customers like me. I caution anyone considering purchasing VMware products under Broadcom's ownership to be aware of the potential licensing issues and the lack of support you might encounter.

Ever since Broadcom acquired VMware it gone in the down hill. I use VMware since I had ton of issues with virtualbox.

license did not migrate and if you don´t have license you cant download the installer. Only if you still have a copy of installer hopefully you can get it done and use the already bought license.

To contact Broadcom support is a nightmare there is no answers or anything via chat and have not responded to emails or support ticket ever.

they deleted my licence keys, I have no access to them anymore even if I managed to log in to the new dashboard but can't access them. There is NO support! I a probably moving to proxmox...

Terrible, website is slow, the information we seek about VMWare is not there, while this was better when it was still VMWare. Every browser disables the many website redirections there are, redirection to tanzu, while this should not be happening from 7 june 2024.
We do not have licences anymore, no open contract, need new licencse for version 8, so now the upgrade proces is halted, Terrible, work for over 40 years in IT, this is the worst transition I have ever experienced