Broadcom Reviews 

After days and days of working with support to try and resolve issues, I've come here to voice my opinion because nobody at Broadcom cares. Very Very bad/unprofessional company. Acquires products and then either discontinues or is no longer capable of supporting them. Nothing but apologies for their inability to help, unresponsive, terrible organization. Would not recommend them to anyone.

They have tried to migrate us from Symantec. For three months we cannot get access to appropriate product replacement - Endpoint protection small business edition - cloud.

I have repeatedly sent our screenshots where it could be seen that the product is not available in our portal but they answer that we have to be logged in (of course I have logged in, and it could be seen from the screenshot).

Anyway, we are looking for product replacement from competitors. There must be some company willing to take our money.

I really had a worst experience getting technical support with BroadCom in my 20 years of carrier in IT. I would NOT recommend any company to purchase any product or get any support from BroadCom. We used to have direct support with Symantec for 8 years and their technical support was fantastic . Unfortunately our contract got transferred with BroadCom .And it's a night mare to get in touch with them. No mater how sever the case is .I had couple of casese open . The first case I had was no one event bother to contact me for three/ four days. And after finally calling /chatting them I finally receive a call from a technician who diddn't very corporative at all. The second case I had which was also very severe and it's been four days no one has contacted me at all . I try to get someone on chat twice a day and tehy keep saing someone will call which they never did. I just called again and told them I need to talk to the manager and they said the same thinng "manger will call you " So there is no point to get any kind of technical support from them it's not worth at all

Renewed our Symantec product...now through Broadcom. Horrible experience. Paid in full over a week ago and still cannot deploy...or even gain access to the portal. Support is nowhere to be found. Broadcom is utterly incompetent on security matters.

Broadcom is an utter disaster. The people who work for Broacom are the most unprofessional people I have ever had the misfortune to encounter. They took over Symantec and the quality of customer service has plummeted as a result. Their company policy would seem to be that if they don't like your question, they simply don't reply and ignore all further attempts at communicating with them. There appears to be no recourse to appeal to a higher level of management. All the agents cover for one another and refuse to provide the names of line managers. They are rude and unprofessional. If you raise a support ticket for a subject they don't like, they simply close the case and there's nothing you can do about it. I have been waiting 4 months to register a license for Symantec Endpoiint Protection. They told me only the reseller could register the license. After 3 months in lockdown I managed to contact the reseller but when they tried to register the license, Broadcom told them to get lost. This means they lied to me for 3 months solid.
We are a 15 year user of Symantec products. No more.

Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number will make you wait for 1 hour and then when I spoke to a rude customer service agent and asked for his manager, he just put the phone downon me. COMPANY HAS LOST THE PLOT! Will have to look for another antivirus company for my 1000 licenses required. A 10-year-old customer LOST!

Excellent performance by the FAE specialists coming from England office. The Swedish southern FAE office was completely incompetent.

Igen i dag kan jeg ikke sende eller modtage mails,. Beskeder som "prøv igen senere" bliver dagligdag når man bruger broadcom. Hver eneste uge er der problemer med broadcoms system, uden at man som kunde modtager kompensation. Jeg fraråder på det kraftigste at folk bruger broadcom.

Jeg bor i en andelsboligforening og betaler 99 kr. om måneden, men nettet er ofte nede og jeg kan ofte ikke læse mails, fordi brodcom-serveren er nede.

Vi har i vores ejendom den højest tvivlsomme ære at få leveret vores internet fra Broadcom. Det er bestemt ikke nogen succeshistorie.

Internettet er generelt 'nede' i kortere eller længere intervaller og på en daglig basis. Trods utallige henvendelser, hvor der er blevet gjort opmærksom på problemet, er der intet sket. Blot er man som forbruger blevet fyldt med den ene røverhistorie efter den anden, når man har kontaktet selskabets telefonservice.

Fra december til februar var problemet ekstra slemt, og der blev derfor mundtligt lovet en kompensation for det internet, der i den periode havde været nærmest ikke eksisterende, og som vi trods alt havde betalt for. Men efterfølgende har Broadcom pudsigt nok været ganske tavse, når man spørger til kompensationen.

Endvidere købte vi også en router hos Broadcom, som aldrig har virket efter hensigten. Det har man fra Broadcoms side dog også været ganske uinteresserede i. Når der er problemer af den ene eller den anden art, synes det at være gennemgående, at man enten tørres af med en røverhistorie eller blot ignoreres.

Kort sagt kan det derfor kun frarådes at indlade sig med Broadcom, der på ingen måde lever op til forventet standard. Magen til elendig (læs: ikkeeksisterende) service og manglende kvalitet skal man lede længe efter. Faktisk kvalificerer Broadcom sig ikke en gang til én eneste stjerne.