Broadway Candy Reviews 

First and last time I’ll order from this company.Sent me an item that was over 6 months past the expiry date.Judging by the other 1 Star reviews,they either don’t check the dates,or send it anyway hoping you won’t notice.

I recently ordered as part of a larger order some very nearly expired pretzel pieces, they were advertised as expiring on the 03/04/25 ( I've had expired pretzels before and knew what I was doing ) at a discount price.
I ordered them on the 2/4/25 and received them on the 4/4/25 so good service , however the pretzels were dated expiring 15/3/25 so not the date stated but nearly 3 weeks earlier !
I complained to the company who insisted that they had correctly advertised the expiry date which according to my receipt they had not .
This went back and forth for around a dozen emails as they didn't seem to grasp the problem.
At one point I was offered a 50%refund on my order and at another I received a prepaid return form when all I wanted was the right dated items ...
I have since been promised a refund for the pretzels but no replacement .
As said before It's taken over a dozen emails to arrive at this point which could have been avoided if the correct items had been sent originally.
Customer service seems in my opinion rather haphazard and hard to deal with.

Ordered my son a American candy box for his birthday. Items was packed really well and good selection and quite a lot of it for the reasonable price 😀 will be definitely ordering again 😀 fast delivery too

The box was great but the box was so small and it doesn’t show what’s on the website. But still great candy.

I made an order with Broadway Candy through their TikTok shop. I never recieved the items. I was given tracking information that showed the items were delivered to someone else with a photo of a front door that is not mine.

I requested a refund & explained that I had not received my items which was declined immediately. I tried this once more for it to be declined again.

So Broadway Candy think it's ok for me to lose the money and the items? Very poor customer service. If you read the reviews below mine I'm not the only one that's had issues.

I eventually got my money back through the bank. So beware of Broadway Candy once they send the items they do not care where it ends up or who loses out.

This is the first time ordering from here, and I have to say I’m VERY impressed. I ordered on Weds (late afternoon) and the products were delivered before lunch the very next day! I have been looking for reasonably priced Jolly Ranchers for years, and the price of them from here is amazing! I will certainly be back. From a very happy customer, currently stuffing my face with Cherry Hershey Kisses 😋

Thank you very much for my order. My items arrived within 1 day !!!!. This was my first time ordering from here, I recommend this place

Don’t send order and didn’t reply to my emails
I’ll remove this one u hear a replie

They sell short dated condiments without informing you that you're being short changed and will expire before you consume them. You would normally expect a year if purchasing soya sauce from a surpermarket but Broadway's policy is to only inform customers of the short expiry date if it's less than a month.

I purchased 200 sachets of gluten free soya sauce for a few trips to South East Asia over the next year. They arrived, and expire in 3 months. I have bought sriratcha and sweet chilli sauce from other suppliers and they don't expire until 2026.

I contacted Broadway as it's unrealistic to use two sachets a day, before they expire, particularly when I bought them with the intention to use throughout the year. They replied about their month policy. This would mean that I would only be made aware that i was buying short dated stock at the point I would need to consume 7 sachets a day! They will only refund me if I pay the cost of postage for the return. Therefore, not able to return them as I will be further left out of pocket by paying the postage for both receiving and returning the goods that weren't fit for purpose at no fault of my own.

Looking at other reviews mentioning receiving short dated stock I can only presume that they purchase bin price stock from wholesalers and then sell on what is sub standard stock. It's deceitful to sell usually long life goods, with a short expiry date, whilst failing to inform customers of this prior to purchase.

great service - quick delivery service and great quality products and for the price they are giving it for.

This company is fantastic , lovely products good value and great customer service , they sent my order with Evri but they lost it,broadway candy replaced the goods straight away no quibble what wonderful customer service

Used Broadway Candy for the first time, and very pleased I did. Order was processed quickly and delivered timely. No faults or issues.

More than half of the products I received were past their expiration date by two months

Ordered a few items, 2 chocolate bars had 2 weeks date on, cereal had 3 weeks date on and the box of chocolates I've bought as a Xmas present have 31 dec 24 best before. Won't be ordering again

Fast delivery

Always get my USA Coffee Mate creamers from here as they have the best selection and prices. They also seem to have more stock than other American Grocery stores. Shipping is affordable and links into my shop app to track delivery.

The very best jalapeños available. Incredible

Purchased a box of 50 creamers on 13th August 2024received 15th And shelf life is best before September 2024.
I contacted the company who advised that this is Standard practice as long as the shelf life from date of purchase is one month. Something to be aware of if purchasing from this company, not fresh produce.** Update received 50 percent refund and expiry date now shown on website**

Great range of products, quick delivery and brings a whole host of nostalgia to remember my time working in the states.

Great company!