Brother Reviews 248

I started using EcoPro back in 2023 as it sounded a good idea.
I opted for the 200 pages but soon found myself creeping well over the limit & in 2024 i moved up to the 300 pages per month price, which to start with was a good idea but then as my paper usage shrank during my busy periods away i realized it was not such a good idea but I did nothing & continued paying until May 2026 when an EcoPro cartridge arrived & it was at this point i decided to see whn the last cartridge had arrived & was shocked to see that it was back in April 2024 which meant i had been paying £10/month for 24 months which meant i was paying almost double to cost of the Toner compared to buying one as & when required.
I rang Brother & went " nuclear " at the man who took my call & he escalated it my complaint higher up & a few days later I received a really crap email from Brother telling me i was paying for a service, not a Toner Cartridge.
Bottom line they refused to accept that i had paid £240 for a Toner Cartridge i could`ve bought for £120.
I`ve now cancelled my subscription to Brother & will just buy as & when i need a new cartridge.
TBH I`m pretty bloody annoyed with Brother & may well at some point throw the bloody machine off Beachy Head & move back to another make but for now I`m keeping it BUT my advice to anyone looking at EcoPro subscription to just not bother.

We’ve had a very disappointing experience since the trial period ended.

The ECO PRO subscription feels extremely poor value for money, especially for business use where reliable access to ink is essential.
Despite having low ink levels, replacements have not been supplied as expected.

At the same time, payments continue to be taken, and the printer functionality is restricted if the subscription is not maintained.

This creates a situation where we are paying for a service that is not being delivered effectively.
The support experience has also been frustrating. It is difficult to reach a human representative, with only a very basic automated system available, which does not resolve the issue.
Prior to this, we used a Brother printer that performed reliably.
Unfortunately, this experience has been the opposite and has significantly impacted our operations.
We believe subscription-based services should provide consistent, reliable support—especially for business customers.
At present, this has not been the case.
Based on this experience, we would not choose to use Brother printers or subscription services again.

I would give no stars if it was an option. I have been subscribed for over two years; in this time I have ran out of ink and had to chase up and wait for delivery. Leaving me without a printer etc for each period of time.
I told them I expect the cartridges to be sent out and my subscription cancelled from now on for them to send an email stating ink will be sent however it will not work from the date my subscription ends. This is appalling behaviour, how dare they be so cruel especially since it has been paid for. I am so shocked that such a reputable company can behave in such a way and be so disorganised. Do not bother with Brother subscription. If fact I think after this my next printer will be a different make all together.

Took my order for a toner that they knew was not in stock, even though their website said otherwise.

A week later, no delivery, despite "next day" promises I asked the support guy, Marc, for a refund.

Oh dear, said Marc we don't do refunds.

When it arrives, says Marc, do not open the parcel just return.

DO NOT EVERY BUY A BROTHER PRINTER, EXPENSIVE AND SUPPORT USELESS.

absolute trash
£400 for a printer, £300 for ink.
Just stops working when it suits.
Utter garbage, helpdesk embarassing.
If you read this, please don't buy a brother colour laser printer. do ANYthing else. ever.

I have been in customer support purgatory since 20 February, a month.The EcoPro app is absolutely flawed. The customer service useless. I am on email number 15 giving me same instructions which do not recognise the error. Afraid to just abandon the mission because they hold my credit card details on a subscription. Zero place to go with this other than to rant on Trust Pilot. DO NOT BUY ANY BROTHER PRODUCTS

Been trying to get an answer from their warranty / technical support for 8 days.

The printer is faulty and I have paid extra for an extended warranty.

They are just useless. They keep saying sorry and it has been escalated but no one is getting back to me.

DONT BUY A BROTHER PRINTER - THEIR SUPPORT IS DISGUSTING

Only when you have an important document does it decide it does not want to print, I'm using a business smart MFC 5730, not a domestic one. Brother have spent more time trying to decide whether printer ink is genuine than making a product that prints. Will never touch a brother product again!!

Brother EcoPro: never again.

I reactivated my subscription after a lapse and the printer instantly refused to print, despite the EcoPro cartridge still being largely full. The system demanded a “non-subscription” cartridge and the app declared enrolment failed due to “unsupported cartridges” even though the cartridge was supplied by Brother and had worked perfectly for months.

For something as simple as printing a few pages, this is absurdly over-engineered and completely unreliable. I’ve wasted time, not ink. Avoid.

Spent half the day trying to register my new expensive label printer. All I get is error code 406 after multiple attempts to register. All details were entered correctly as per the product label. No way to contact them by email, just a customer support phone number which would probably be the other half of the day wasted. Ironically Brother it is easier to return product for refund than it is to register it. So, money back please and your loss.

Received response to this review - giving me the correct link to the manual, which I was able to download. The leaflet in the box gave a link which did not have the manual for the model I bought.

Having the manual has allowed me to carry out all the functions easily especially the scanning.
The printing works very well, being quick, clear and quiet.


My previous printer had a USB port to insert a USB, despite the description saying it has a USB port, you actually have to buy a lead to connect from the printer to your laptop and then scan by email. Also no manual, when you go to online to select manual, no manual exists for this model number

This ues 5 yerar old to update there software and it doesn't

Bad compney

Absolutely useless. When the customer knows more about the technology than the helpline, it is probably best to use a different company. Just a complete waste of time and energy!

Non existent customer service run by BOTs. Impossible to speak or get through to a real person. Just on a doom loop going round in circles. DO NOT BUY FROM THIS COMPANY.

Bought an a3 brothers inject printer for under 200GBP. It's been nothing short of phenominal ! Prints are beautiful ! Crisp ! And a3 sized !! Only downside is the majenta cartridge needed changed after maybe 10 coloured prints. They were heavy on that colour tho so nothing major. Great printer

Too busy messing with your interface to actually care for your customers. Person at the other end of the phone completely out of her depth, all I could do was end the call. You want a firmware update. But your system is so rubbish it cannot do it. Gone around in circles. Uninstelled the whole lot. Reinstall you want me to install all kinds of cr@p. You've lost the plot - completely. My other printer lasted for years. This time your company attitude and non-woring software is the kick I needed to ditch brother rubbish. Your website is now so unfriendly, it is down the drain.

Appalling after sales services. UK support tel no employers agents based in Spain with a time delay worse than if it was Australia. One sounded like he had just got out of bed and the other could speak little English. I then went via their Chat - got through to an agent finally who didn't ask me any key questions and promised to escalate my issue and would send an email with instructions. Nothing arrived. It is shameful that a company can offer such a poor after care service. Based on this, I am returning the printer back for a refund.

Their printers and label-makers work fine.
But the driver set-up for their label-maker (QL-810W) is such a big pain that it almost feels like a joke.

PS. I am a user of ther label maker since almost 10 years and their printer since last year.

There is no ability to claim the cashback online and after multiple emails, I am giving up and returning the printer to Currys. Do not purchase a product from Brother based on cashback, if you're still within the returns window - do so, dont let Brother string you along!

I would give zero stars if possible. I bought an EcoPro printer second hand I wanted to now register it to my own Brother account. It should be simple for the seller to disconnect the printer from his account? Not at all. It has to go through IT. That took DAYS. Even when it was done, I wasn’t informed. I just tried again to register and it worked. Now, I need to sign up for EcoPro. Signed up. Supplies shipped (yeah, right!). Subscription mysteriously cancelled. Nobody knows why. Re-enrolled. Supplies shipped since last week and still no tracking. Contacting brother by phone, chat and email yields the same result. Your problem has been escalated. You will hear from us within 24/48 hours. We have passed your issue on. You should hear back within 24/48 hours. How long am I supposed to go without printing???? I have already sold my other printer to make way for this trash and I have been almost two weeks unable to print. Absolutely ridiculous. I would rather take this printer to the tip rather than sell it to subject another human to the this nonsense roundabout of escalations and enquiries. A total total waste of my time I am surprised these people are still in business. Very horrible experience, one of the worst. I see no resolution, nobody can tell me why the supplies haven’t been shipped. Sometimes they can’t even find my account!!!!!!!!