Brother Industries Reviews 302

Absolute worst printer ever! Worked for just over 4 months. I did all the trouble shooting BEFORE contacting Brother. I listed everything I had done, the agent sent me a list of things to try. Everything on the list-I had already tried and told them; When I stated this, they disconnected the chat! I'm going back to HP, my last one lasted 10 years.

Appalling printer. Accessories are ludicrously expensive. Our small business probably spends 1000.00 a month on ink! And then the drum randomly decides to need replacing so the printer stops working with no warning. It's also impossible to use generic ink cartridges as the printer recognises these are knock offs and stops working. I will never again buy a brother printer.

My Brother Laser Printer HL-L3300CDW, started printing a red streak on every print. This was back in February.
They recommended a new ink tank and roller bars. Bought both for a total of $200.
Did not fix the problem. It is still under warranty.
Called back 6 more times, 3 months later, I still have no fix or replacement printer.
Customer service is disheartening.
I even tried to phone their corporate offices. Bottom line: No One Cares! Stay clear of Brother products!!

Die Kundendienst ganz schlecht Beratung schlechter und Produkt Drucker sehr sehr schlecht

Mittlerweile ziemlich schlechte Produkte und der Kundenservice ist noch schlechter. Die Funktion der Software ist sehr schlecht mit Apple Produkten. Oft Abbrüche, Tinte ist schnell leer. . Einfach nur schlecht und ein Stern ist schon zu hoch gegriffen. Nie wieder Brother-Produkte.

Ich möchte nur in Schwarz/Weiß drucken, dass ist aber mir Brother Druckern nicht möglich. Man muss immer alle Farbpatronen drin haben, die dann austrocknen und auch regelmäßig gewechselt werden müssen, obwohl man sie nicht nicht nutzt! Das ist schädlich für die Umwelt und und Geldverschwendung.

I bought a toner in the Brother official shop, 5 days ago they sent me the bill, but no delivery email, no toner received no nothing. I wrote to the support system, they were totally unhelpful and now I have to wait 4 more days until they phone me (if they actually phone me). In the meantime I can't print anything at home. I ordered the same toner in Amazon, 25% cheeper, one day delivery. Then they will complain that people don't buy local.

Purchased a Brother MFC-J4355DW printer . . . set up so difficult that outside assistance was required . . . downloaded the software to operate the device . . . can print. . . wanted to scan a document and the printer is saying that the software is not loaded onto the PC .. . need outside assistance to figure it out .. . will not be purchasing another Brother device . . . . too much time wasted trying to figure it out

Ich bin extrem enttäuscht vom Kundenservice und der gesamten Abwicklung bei Brother Industries.

Ich habe meine Bestellung bezahlt und mir wurde zugesichert, dass die Lieferung innerhalb von 1–2 Werktagen erfolgen soll. Nach mehreren Tagen war die Ware immer noch nicht angekommen. Telefonisch wurde ich lediglich vertröstet mit der Aussage, dass sich die zuständige Abteilung melden würde – passiert ist danach nichts.

Besonders kritisch finde ich außerdem die Preisgestaltung. Während auf der offiziellen Seite eine einzelne Druckerpatrone über 60 € kostet, habe ich vergleichbare Patronen bei Amazon im Doppelpack für deutlich weniger Geld gefunden. Das hinterlässt bei mir das Gefühl, dass Stammkunden hier massiv überteuert einkaufen sollen.

Kundenservice bedeutet nicht nur verkaufen, sondern auch erreichbar sein, Probleme ernst nehmen und zugesagte Lieferzeiten einzuhalten. Genau das habe ich hier leider vermisst.

Ich werde dort definitiv nicht mehr bestellen und empfehle jedem, Preise vorher genau zu vergleichen und sich bewusst zu machen, wie mit Kunden umgegangen wird, wenn Probleme auftreten.

"I love you guys!! I managed to easily program the label printer to generate unique QR codes from a CSV file. You’ve thought of everything and you literally saved my project! It’s these small details that show the genius of a company. If I had the money, I’d buy the company tomorrow. Fantastic work!"

they offer a discount code but never honor. I have done a lot of research and there are a number of people just like me where they place their order using a discount code and they cancel orders and do not honor. They advised me to go through a different business to purchase ink.

The cash back is a scam - no contact saying not paying. Designed to pay out as little as possible. Avoid. You won’t get the cash.

Nicht für Geschäftskunden geeignet. Stellen keine Rechnungen aus und weigern sich auch nach mehrmaliger Nachfrage, eine Rechnung auszustellen.

Der Brother DCP‑J1200W wirkt auf den ersten Blick wie ein praktischer und kompakter Drucker für den Alltag, zeigt im Büroeinsatz jedoch mehrere gravierende Schwächen: Trotz sehr geringer Nutzung von etwa drei Seiten pro Tag sind die Patronen überraschend schnell leer, während das kostenpflichtige Brother EcoPro Tinten‑Abo entgegen der Erwartung keine automatische Lieferung neuer Patronen auslöst, sodass man jedes Mal den Support kontaktieren muss; zusätzlich kommt es regelmäßig zu Problemen beim Papiereinzug, bei dem der Drucker mehrere Seiten gleichzeitig einzieht und Dokumente auf mehrere Blätter verteilt, was ihn für zuverlässiges Arbeiten praktisch unbrauchbar macht, und selbst nach neuen Patronen sowie mehrfachen Druckkopfreinigungen treten bei Fotodrucken weiterhin deutliche blaue oder graue Streifen auf (z. B. quer über Gesichter oder farbige Kleidung), sodass Ausdrucke stark von der Originaldatei abweichen; der Hersteller bietet zwar eine Reparatur an, jedoch mit einer Bearbeitungszeit von etwa 4–6 Wochen, was für ein ausgelastetes Büro sehr unpraktisch ist – insgesamt leider eine enttäuschende Erfahrung.

Model #MFC-J6540DW. Both phone (2) and chat (1) representatives have told me that my issue needs to be elevated to another department and that someone will be in touch within 48 hours. The call never comes. I have a 10 month old printer that is worthless.

Ich hatte mit einem Brother-Drucker Probleme, die Firmware upzudaten. Meine Mail-Anfrage wurde sehr schnell mit hilfreichen Links beantwortet. Weil es dennoch weiterhin Probleme gab, hat sich der technische Support kurzfristig gemeldet und dann mittels team-viewer und sehr klaren und freundlichen Anweisungen per Telefon das Problem gelöst. Außer der Expertise möchte ich auch die große Geduld und Freundlichkeit des Mitarbeiters hervorheben.

1 Star is too good for them. i got a printer / scanner. it is truly appalling . Every time i try to print/scan something i waste hours trying to figure out how to do it and get a nervous breakdown .

I'm 15 days trying to register my new printer, endless attempts to register online, use the chat service for help, which is next to useless, you eventually get to actually have a person, come to assist you, who can't phone you, to sort the issue, my printer came with 6 months free ink. Which you need to register to claim, it's been a nightmare, today, I got an actual email, from Anna, who is trying to sort it, I live in hope, as I've no ink, and can't do my work. Dreadful after care customer service.

A few days ago I got a pop up on my Windows 11 saying I had to download the new version for my Brother Computer, which I did and then the printer
HL-L 2325 DW decided not to work, I did everything that I've ever known to fix it and nothing worked, including looking at YouTube videos, which I didn't follow as I knew it wouldn't work. So I hesitated looking up the phone number for tech support which I finally found either 1-877-BROTHER or 1-877-276-8437 maybe 10 times at first, as I didn't, at first remember the last time I called Brother tech support, and now I remember. This company's game plan is sell their printers and take away as many tech support agents. It's really cruel how they purposely set you up to fail. I dial that number and after a little speech, the AI operator asks what the model number is and to give all letters including if there's a dash and numbers. It only let's you speak it. So I said exactly the correct model number and the operator AI say's she thinks she has a match, and reads it back and always has one number wrong. After the second time she sends you to another automated message, until you have an option, you push the number and it would say anything from 4 hour wait, 1 hour wait, then playing their game as the AI agent always gives the same response, I kept dialing the number, going through the two prompts because that's one way to get rid of their customers, just give them fake information. Anyways about the 10th time,I finally got through with it saying it's a two minute delay, which actually took about 15mins. I got a lady on the line, asking several questions about which model was my printer which I gave her and we tried something, which didn't work. She then asked my if I had my Wi-Fi name and password, I sail I'll look for it and actually found it quickly, but I first told her I'll look for it, where she said she put me on a brief hold, but at the same time, I said "I found it" and I'm sure she heard me, and still put me on hold, so she comes back after about 10 minutes and asked me if I have it, which I said I did. and she first asked me do something on my cell phone, connect it to iPrint&Scan App to download it and did something else and then told me to to some items on my printer, which I didn't understand so I asked her again and she told me part of it, then she didn't say anything, oh her name was Armani, well I saw my iphone was still on connected to Brother support line, which I kept saying "Hello, Hello, where did you go" I got frustrated an tried again on my printer, and got lucky where I got to the point where it said to press test print, which I did, after about 10 minutes of agonizing, trying to find where Armani was. Anyways, I pressed test print and Voila, it started printing. Well wouldn't you know at that very sec, I see the call dropped. Almost like she was taking a break on my dime wait for my printer to start printing, then drop me like a hot potato. And just a minute ago, after about 20 minutes me typing this review the phone rings and it says Brother's Support, which I answer, and Armani comes back on apologies for the call that was lost and she's ready to help me now. I remember about 2 or 3 years ago I had an additional problem with the toner I believe which was the same case, only it was a male agent, I remember he told me he had to take another call and he'll be back in a few minutes. About 15 minutes later he comes back on and was extremely rude talking to me to get this job done. Almost the same scenario, I don't remember if the beginning was the same, but it surely ended the same. I actually like Brother's printers, but their customer service or tech support is the worst I ever had in my life.

Apres plusieurs problemes constatés par l'assistance Brother sur mon imprimante, mon interlocuteur confirme qu il faut me remplacer mon imprimante MFC-L8690CDW. Mais pas par une neuve mais un echange standard, ce que je ne voulais pas parce que j'ai payé pour une imprimante neuve. Et la on me rappelle pour me dire qu'en fait ca doit venir de mes parametrages..... et qu ils ne peuvent rien pour moi.. c'est juste HONTEUX!!!!