Brother Reviews 

Printer model MFC-J4340DW delivered 17 December 2024. Used a couple of times, worked correctly. Then unused until yesterday. Printed one document correctly, now prints blank pages.

Ink cartridge appeared to have ink, but nevertheless I bought a genuine Brother replacement. It still doesn’t work.

The support function on the website doesn’t recognise my model number, despite the same website showing it as a current model for sale!

Therefore, I can’t use the chat function.

I’ve been unable to find a phone number.

None of the YouTube videos I’ve watched have enabled me to resolve the issue.

I now have a 3 month old printer that has printed fewer than 25 pages and is unusable. I have no idea how or whether I’ll ever be able to use it again.

After finishing my free trial I was automatically placed on the £9.99 300 page plan with no notice. As soon as I was invoiced I changed to the one I needed £2.99 - 50 pages per month. I had to send several emails to actually receive any ink - the automatic ordering when your ink does not work. I was charged £9.99 the following month, so after paying £19.98, and begging for 1 delivery of ink I have now cancelled my subscription. Total con.

Just Don’t Waste Your Time… Ecopro doesn’t connect properly, so when you reduce your page requirements, it doesn’t always update. So you get overcharged for months. Any attempts to communicate with them are ignored unless you engage with their Chatbot. This system is diabolical and the Customer Service is rude and unhelpful. Amazed they’re still in business.

Awful support in Ecopro. I inserted a new cartridge into my machine and within moments the Ecopro system said I had printed 100 pages and used my allowance - what a rip off this system is! Brother kept saying I had printed the pages when my small cottage industry business is lucky if I get anywhere near that amount in a month. Each and every time, I had a ‘computer says no’ response. Service cancelled to avoid being ripped off again but not without charging me £25 (I use that amount of ink over six months not 1 month) AVOID AVOID AVOID THIS RIP OFF

Awful technical support/after sales support. I thought Brother printers used to be good but this new one prints colour much paler than my previous HP Envy printers. First technical support said it was faulty and said they would send a replacement, kept denying receiving my details and attachments and finally senior tech support said nothing wrong with it - just print on "Best" which takes forever!! And the printer cost at least twice the cost of an HP Envy! DO NOT RECOMMEND.

Customer service a total mess. Been overcharged, still no explanation, just different support workers everytime. Will go back to Canon, brothers is a disgrace

Yet again another printer company who are absolutely useless. There's a massive gap in the market for a company who can just make a printer that connects and works. No subscription, no details, no messing around. Why are you all so inept at such a simple task.

Totally useless printer paper jam - no way of clearing taking it to a repair centre but are closed at weekend hope they can fix - printer 2 weeks old - nice printer but not suitable if you want to print anything too easy for paper to block then no way to clear or remove ! Have no idea on the warranty or how this works

Getting it fixed under warranty is not easy, slow, need chasing, passed to a third party which is even slower and even more disorganised. I haven't had a functioning printer for 3 weeks.

Bough a £400 printer from brother, also took the EcoPro ink subscription. It’s been a nightmare from day one. Had first delivery of ink after multiple emails when the ink never arrived. Finally they sent the ink. Then nothing for 3 months even after multiple emails, phone calls and hours on their online chat nothing. Have a print which is not fit for purpose because brother can’t supply the ink. Excuses after excuses, lies that a supervisor will ring you back when they don’t. Worrying that I have to provide printer model number and serial number even though the printer is registered with them and they’ve sent me one set of inks already.
The customer service is shocking. No one cares and all they do is tell you it’s been raised and someone will be in touch when they don’t.
Today was enough after 3 months of no ink I finally asked for an address to return the printer back due to it not being fit for purpose to which I was told I couldn’t and they refused to give me an address. I have now had to email the managing director to complain.
How this company is still in business I don’t know. Let’s hope the managing director takes this complain seriously. I would stay well away from them. Stick with a reputable company like Hewlett-Packard.

Generally, I am satisfied with my printer. However, I don’t recommend buying Brother products in the UK because Brother UK’s after sales service is beyond terrible. They shipped me a faulty replacement cartridge. I have been struggling to get it replaced with a good cartridge almost a week now. I don’t think I have the patience to deal with their Artificial Unintelligence customer support bot, or their indifferent support employees (who’re really difficult to get a hold of by the way). I give up! I’ll find an eastern european technician to remove my printer’s chip, and use non-OEM cartridges from now on, not because I’m cheap but because non-OEM suppliers are more competent and more professional than Brother UK. Oh, finally, even though their support supposed to work until 4:30 pm, don’t try to contact them after 4 pm because they’re already off to a pub or something!

Nothing wrong with the printers. We have a Brother HL-L8260CDW series Printer, it work well. My issue is with utterly ridiculous pricing policy that makes it cheaper to purchase a new printer with cartridges than it does to replace the cartridges in my 1 year old printer. Makes a mockery of any sustainability claims.

The printers itself do their job which is print and scan however the software and integration with pc is horrible i bought the MFCL2730DW since i was hoping it will be easy to set scanning directly from the printer machine to pc. After installing all the drivers, restarting all the devices, it is impossible to connect, it just says - PC not found. The only way to scan is via brother iprint&scan app. Which is quite complicated because after scanning one page and trying to scan another it says that printer is not found. I use mac 15 ios version. This is very disappointing i truly regret buying this printer and will never make this mistake again. Dont buy brother printer guys, while its reliable, the integration and workflow is just a nightmare, I dont even know who to call now to fix this.

I really wish I had read these reviews first, I needed support as my first set of Ecopro ink has been lost by the delivery company - DPD - who has refused to help and say Brother should sort this out. Brother customer service is a nightmare and a promise for a senior technician to call back in 48 hours has been ignored - it's a simple delivery issue anyway.....

Printer sold with remote printing & 6 months free Ecopro ink supplies. Six hours in total. Inc two hours on the phone. I have been advised that it can't connect to the WIFI via a TP-link and the printer does not have a LAN connection port. Maybe this should have been stated? So no Wifi/remote printing or Ecopro for me!! Very good marketing but failing trading standards? Does not fulfill it's marketed promises.

Very poor customer service.
I purchased it in may. The eco pro subscription was working fine then my printer started saying I had subscription cartridges in and didn’t have a subscription.

I spoke to the helpline on WhatsApp. The first agent couldn’t have been less interested. I had to repeat myself 3 times and they responded with a very simple response and told me to create a new account and start the subscription again. Then they ended the chat before I could even reply back. I then had to go through the WhatsApp chat again and repeat myself a further 3 times when I got put on to a new agent. Who didn’t know how to help and escalated my issue

I have been in touch with the brother support via email. This service is even worse. It takes 24 hours per response which would be ok but the agent is not reading the thread of my emails. Telling me to do things I have already tried. Saying that the issues are caused because it isn’t connected to the network. Despite it showing up as online on my mobile and me sending evidence of this

I have listed off all the things I have tried. And every 24 hours they get back with a short message telling me to try something I have already tried.

This whole process is incredibly frustrating and it feels like we are going round in circles of them not listening. Nobody seems to know how to solve this and are instead giving me pointless tips on things I have already tried and are not listening.

If there was a mobile number and you could speak over the phone this would be better.

It was a good printer, until it stopped working. If it goes wrong don’t expect customer service to help you resolve your problems.

Brother allows the Security Services to maintain surveillance 24/7 night and day on innocent individuals, like me. Why? Because I am a Truth-Teller, I tell the truth about this corrupt economic/political system and its corrupt political leaders. How does my Brother Printer manage to turn itself ON, even when I have turned it OFF? It does this many times in a day!!! Why?

I do not write reviews often. Usually if I receive very good, or very bad service. I replaced my defunct HP deskjet printer with a more expensive Brother DCP JW1200E. It arrived next day thanks to Amazon and was a breeze to set up. The print quality was fine and the printer very quiet. All was well.....then I tried to install the Brother mobile app on my phone. That went well enough, then using the app I wanted to sign up to the EcoPrint service. This gives you a few months free printing then allows you to print up to 50 pages per month for £2.99. This was where everything went wrong! The app took me so far then just started taking me round in circles. I managed to find a phone number for tech help and spoke to them. They asked me to send various screenshots in. They emailed me suggesting a corruption during installation, so I had to remove the app and start over. I did this and of course the same issues occurred. So, I retook screenshots and sent back in a detailed email, also suggesting that if they could not remedy this (bear in mind the printer works fine. All I am trying to do is sign up to their continuous ink) within 24 hours I would just return the printer and buy another. Expecting a reply of sorts, I received an email asking me to screenshot the error message. Obviously whoever had picked up on my email had not bothered reading the chain. So, once again rather than accept third rate service and having warned them I would return it, I did. I sent it back today and also took delivery of my new Canon printer. it is setup and signed up without issue for their ink service. marvellous when things do as they say on the tin! I hope that my next review can be more positive, but Brother.....a big fat zero from me. I can live with teething issues. I cannot live with lazy customer support

If I could give them no stars, I would! Shocking customer service, and the Eco Pro is a rip off. Free subscrition for 6 months I picked the 100 pages per month. They claim I've used 1300 pages over 2 months so charged me £128. I've disputed the number they say I've used but they won't/can't give me a daily breakdown. If the plan is free, why is there any charge in the first place??

Their website says "We're always at your side to help and support you with your queries". Obvious hyperbole but I expected reasonable accessibility. I have messaged them and received no reply and then spent 20 mins on the phone fruitlessly waiting for technical support. Having seen the other reviews it is clear that the majority to do not rate this company. Equally depressing are the reviews about the poor quality of customer service experienced by those who did manage to speak to someone.