Browns Car Company Ltd Reviews 

Tyler was excellent, very informative. We will definitely buy from browns again

Very good and well helpful. And polite bloke.

Tyler and Ricky are two great guys they go above and beyond

Purchased a Mercedes C-Class Estate (EY65THX) for £9,100. Payment was accepted only by bank transfer — the dealer does not take card payments for vehicles, removing any ability to recover funds through a card issuer.
During the viewing and test drive the engine management light was already on. I was told the NOX sensor needed replacing and that the start-stop system would be working on collection. The salesman assured me the car would be fully serviced, all issues rectified, and ready for collection in a few days.
On collection the car still had multiple problems the dealer had failed to fix:
• Broken driver’s door window switches
• Broken folding rear seat switch
• Start-stop still not working
I was told I would have to bring the car back once they ordered the parts.
Within two days of ownership:
• The engine management light came back on
• Tyre pressure warning lights illuminated (faulty sensors)
• Air conditioning failed, leaving the cooling fan running permanently
I took the car to an independent Mercedes specialist. They confirmed the NOX sensor had never been replaced and that the fault codes had simply been erased the week before sale. The full repair quote was supplied to the dealer, who refused to pay, stating they “don’t have enough profit in the car to pay that bill.”
I returned the vehicle the next morning under the Consumer Rights Act 2015 and requested a full refund plus costs. Under the law they have 14 days to refund purchase amount plus costs. The dealer waited until the 14th day of the deadline and only processed the refund after a final request an hour before it expired. They had initially refused to reimburse the £72 diagnostic fee (a recoverable consequential loss under the Act) but included it once the law was pointed out.
This dealer failed to prepare the car properly for sale and failed to carry out the repairs they promised.

This company is a disgrace , sold me a car with significant problems from day one, not safe to drive. Told me it was the suspension lied . Made excuses, can’t trust a word they say , I spent £7800 on a car that’s not safe to drive and over 10k to fix . Avoid at all costs

After 3 months of purchasing the Jeep Compass after part exchanging My Mini
Sales excellent can't fault it .

I was left with an outstanding early settlement figure with 2 defaults on my credit . The first of which was a 4 week delay in paying and the second being an underpayment which was left un paid and only discovered when i checked my credit score.
Despite my mini being sold within a few days of the exchange Browns had not completed the exchange. Resulting in an impact on my credit file of up.to 6 years

Frustrated it does not stop there soon after picking up the Jeep the car began to knock and screech very loudly around the front wheels . I also noticed smoke appearing from the bonnet. I contacted Browns stating I was not happy I was promptly directed to the warranty company A1 Approved.
After speaking to them I was advised only repairs which were not wear and tear would be looked at.

I spent £400 having to replace anti roll bar joints granted "wear and tear" but in my opinion should been addressed prior to sale. You just do not expect to be paying that kind of money within weeks of purchase

Still remaining calm and polite communicating with Browns I discussed how disappointed I had been.

I took the car to be checked again, as the smoke issue was now heavier than it was and the whole front end of the car presenting hotter than normal . At the time of the check i had not noticed the headlights passenger side had blown, the bulbs needed replacing

It took 3 hours to fit them not because it was difficult. The whole front end was far too hot to touch

The perform service light had appeared the car is in a bad way.
Upon further inspection the conlusion was the following
Investigate smoke from under the bonnet
Found excessive oil leak around the turbo area.
Also excess oil over inlet manifold and engine cover.
Replaced jubilee clip on turbo pipe as wrong clips fitted
Tightened Cambelt cover as loose
The inside of the vehicle had the dip stick raised which indicated pressure each time it was driven .
To point out the check was performed by a garage within a mile from my home was dropped off at 8am couldn't be inspected until 2pm again too hot to do so.
I have called written text cried pleaded for help I have been left with a car not safe to drive spent up to £500 within 3 months gained a default on my file I have to walk everywhere as I cannot afford taxis . The purpose of the purchase was to see my family more now I'm left with a car that no one wants to repair through the warranty process. Due to the lengthy time of wàitiñģ to be paid.

The owner Ben Brown not answering replying in a timely manner ignoring the fact that he has breached the 2015 Consumer Act rules.

The car sits on the drive leaking oil
I am extremely low, and stressed that I have allowed this company to take advantage of my good nature. whilst his sales staff empathise .Mr Brown stays silent.

I was described by Browns as quite possibly "their best customer" with that being the case documented on their website ...Best con perhaps!

I have now found a Jeep dealership who will help but want nearly £200 for a full diagnostic check. Then they will happily use A1 Approved.

Sounds great but I don't see why I should spend more money.
A1 Approved have offered to pay £50 towards it but reminded me the more that is paid the less funds I would have to repair the vehicle. My warranty covers £1000

I ultimately will be left with the excess payment if the repair exceeds this amount . Either way I have been left financing a car that I cannot drive of which as per the Act it would be suspected the vehicle had this fault.prior to me purchasing

At 57 having to walk 12 miles a day and not sleeping I haven't seen the family in weeks

My review has been written without prejudice and only prompted by the lack of correspondence and poor communication of this company.
I just want to be able to have a car that works for the pupose of which I purchased.
If I knew I would have been treated this way I certainly would not of wasted my time driving over 2hrs to purchase and departing with my smaller immaculate car.

Mr Ben Brown it.is very important your customers are aware I chose your company because it seemed right. However nothing right or good has come of this sale.

I have been played by you and the scam that you have created.

I have tried politely to communicate and you continue to let me down . The default is down to you and the state and condition this car is in is also down to you as an owner and manager of this company

I am asking for help and have been trying to resolve this for weeks with promises of you finding a resolution.

My patience has ran out despite taking it further am still prepared to get to this resolved
I have come to the conclusion that you are simply not bothered
If I can not get the car repaired it will have to be returned.

It is unprofessional and extremely upsetting
Not deserved

I really wouldn't bother. I spent nearly £9000 on a car that seemed good. The walk around video that sold the car to me deliberately left out dents and marks on the car. The salesman deliberately left out the most obvious dent when repeating himself on how nice and clean the car was while looking at the dent recording his video! Not only that for the money I spent they didn't even bother to valet the car. It was filthy inside with sweet wrapper's under seats, what looked like saliva splatter on the windscreen and steering wheel. I'm absolutely gutted that I bought a car from miles away on the trust of their salesman. The car was for sale on 107000 miles, apparently browns had the car 3 days where it accrued an extra 1200 miles. Oh and they'll sit down with you and make you do a review for them before they hand over your car. I've had to edit this review completely because I was unable to write a truthful review 1st time round because they wanted to read it before it was posted. JUST DON'T USE THIS SALES

Tyler was great! Car looks fantastic and drives like a dream. I’m very happy with the customer service and the price was brilliant. No hard push on the sale either

Would highly recommend browns car company. Tyler was really helpful and made purchasing my new car so relaxed and easy. Thank you

Comumication was excellent, always there for me at the end of the phone. Very polite and helpful. Deliverer our car on the day agreed. The car was in the condition we where expecting. Very happy customer.

Very helpful, friendly and fast service. Would highly recommend

Went to see Nissan Qashqai 2013 price 2000 keyed always drivers side passenger side odd tyres passenger seat stained patch and paintwork matt white must be a new paint finish for a 2013 i expected more were friendly but car was only worth 800

Recently purchased a car from Ricky who was extremely helpful and very patient with me as I didn’t know what I wanted and am quite indecisive yet he was extremely helpful in every aspect of my journey, thank you for your assistance

Would highly recommend very easy and stress free experience

Very lovely guys & brilliant quick service !

I drove 185 miles from Wales and bought a Land Rover Discovery Sport from Browns Car company on 11th March 2026.
Before even driving it off on the day it had a warning service light which the salesperson noticed and got their mechanic over to clear this warning light and informed me it should have been taken off before as the service was done.

On my way home after driving about 50 miles and while I was on the motorway, I had a gearbox fault/failure light that appeared. I immediately notified the dealership of this and was told to contact the warranty provider to have the issue resolved and they will assist.

I immediately called A1 Approved Limited (warranty company) and was instructed to take my vehicle to my local mechanic for a diagnostics which I did so the very next day 12th March 2026.

Since the mechanics diagnostic advised a gearbox specialist was needed, the car was booked in at a gearbox specialist a week later. The result was a full gearbox refurb with a quote of £3850 + vat

The warranty provider informed me that they only cover me for £1000 (£975 repairs + £25 excess) and therefore either Browns car company pays the balance, or they need to be given an opportunity to repair the vehicle themselves.
I originally wanted to cancel the deal and get my money back but was informed that they need an opportunity to try to repair the vehicle and therefore on the 27th March 2026 I met a driver from Browns car dealership who dropped off a courtesy car for me to use in the interim (for which I was extremely grateful) and they collected the Land Rover at the gearbox specialist company.
Long story short, after 2 and a half months the car had still not been repaired. I hardly got any telephonic updates and only one email response to many of my email attempts for which the guy in charge Pete told me that they are very busy during the day and check their emails at night-time and hardly ever got Pete to call me back as he was mostly unavailable or out of the office.

However, since it had been over two and a half months this was clearly an unreasonable timeframe to keep a customer waiting for a faulty vehicle that was sold to me while supposably being repaired.

The finance company Tandem were professional, emphatic and very helpful. They fully agreed with me and helped me cancel the deal and proceed with getting my money back to me.
But just when I thought this ordeal was over the situation got very nasty, malicious and in my opinion inhumane and beyond unprofessional. These scumbags of a dealership who hardly communicated with me over 2 and a half months that I waited in anticipation to get my new vehicle back to me had now phoned me on Monday the 6th July and sent me a WhatsApp message as they wanted their courtesy vehicle back asap.
I responded to them to make them aware that they would only be able to pick up the vehicle in 2 weeks’ time as I had left the day before and gone overseas as I was on bereavement leave as a family member had passed away, they never once offered their condolences and instead insisted I tell them where the vehicle was as they have a spare key and can collect it regardless, they did not care at all about my personal situation nor that I would be left stranded at the airport without a car when we return and with all my personal belonging and 2 children car seats that I don’t trust these people going through my stuff, I got threatened by them that I have until the end of the day to tell them where the vehicle was or else they would report the car as stolen and cancel the insurance.
Long story short I got a neighbour to collect the car at the airport to avoid the risk of us potentially getting a criminal record for a fake report of a stolen car since they have a right to do so, they never collected the car from my neighbours’, I came back after burying a family member to this complete waste of time and mess around and gave them the car back a few days later.
• They never sent me any requested documentation or proof of any services done to the vehicle.
• Avoided responding to any of my concerns that I questioned them on.
• I sold them my Audi for £5700 as it had an ABS pump issue with the warning light stuck on the dashboard and the very next day less than 24hrs they had got the vehicle cleaned, photographed and for sale on their website with a selling price of £8700 (+50% markup) and with a mechanical issue which I’m pretty certain they got their dodgy mechanics to clear the warning light with their diagnostics device.
AVOID this unprofessional, untrustworthy, inhumane, scumbags of a dealership / company and I wish them all the Karma in the world that they deserve.

Friendly and fast service very happy

Tyler and Ben were both extremely professional, extremely helpful and knowledgeable
The whole buying experience was straightforward and effortless

Friendly service and helpful would recommend

Friendly, very helpful and no pressure. The buying process with Tyler was smooth. When I needed warranty support, Tyler and Mechanic Trevor handled the issues quickly and professionally. Thank you Trevor, you did a great job!

Browns gave me a little more for my px, which I really appreciated. Thank you Tyler!

Overall, I would recommend Browns and would use them again.