I initially had a very frustrating experience after ordering a cup that never arrived. Three weeks passed with no delivery, and limited communication. I was told someone was on leave and my order... Toon meer
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Lees wat reviewers zeggen
Such a beautiful store, the collections are very cute and stylish. The Bubba & Me team are so friendly and always very helpful. Whether that be about products, classes or general parenting tips. We l... Toon meer
This company are really quite incredible! Not only do they supply a product that hands down beats others available (according to my pregnant partner. She has tried a fair few during the first an... Toon meer
I placed a couple of orders with bubbaandme.co.uk and faced some issues initially, such as order cancellations and delayed deliveries. Although it was frustrating at first to not receive timely commun... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Helping parents navigate their way through pregnancy and the early years. Created by parents, for parents. Our physical and online store is here to provide you with support and the perfect products to help you and your family on this exciting journey. We stock brands ranging from: Konges Sløjd, Little Dutch, Charlie Crane, Bamford, Nobodinoz, Donsje Amsterdam and Liewood.
Contactgegevens
60 Mount Pleasant, TN1 1QT, Tunbridge Wells, Verenigd Koninkrijk
- 01892 528105
- hello@bubbaandme.co.uk
- www.bubbaandme.co.uk
3,9
Goed
85 reviews
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Quick delivery
Quick delivery, good discount code. Can't fault them, would shop here again
26 mei 2023
Best service ever ♥️
I phoned to ask if an item was in stock for my baby & Georgia was so so helpful & lovely. She confirmed she had what I was looking for & even had it posted out that same day. Will definitely be buying more in the near future!! Xx
2 mei 2023
Put my order in on Wednesday 3rd of may…
Put my order in on Wednesday 3rd of may and it was delivered on Friday 5th. Excellent service. Great price for my item! Will purchase again!
2 mei 2023
The service was great and item…
The service was great and item delivered before estimated date so really pleased with service received.
24 april 2023
Great boots
Great boots, my kid loves them. Comfortable and nice and roomy for thick socks. Smooth rubber that cleans well. Speedy delivery!
31 maart 2023
This company are really quite…
This company are really quite incredible! Not only do they supply a product that hands down beats others available (according to my pregnant partner. She has tried a fair few during the first and now second pregnancy this is the one she sleeps like a rock with) Our delivery was taken from our door step. My partner was really struggling with sleeping with an alternative product and was really quite desperate.
This company really stood out, getting a replacement sent instantly next day delivery.
The product itself has saved my partner from not sleeping! So so so worth the money! Honestly worth every penny!!!
Thank you guys so much! 💓
1 april 2023
Brilliant
Very good customer service, a really lovely small business that I would highly recommend. Great value.
30 maart 2023
Excellent customer service & products
Items I bought were lovely and nicely packaged. Customer service was excellent with any queries checked with me promptly and no delay to despatch. Fantastic service, I would recommend highly and use again myself.
30 maart 2023
Customer service is excellent
2 april 2023
Shipping was with Yodel
Shipping was with Yodel, so far from optimal. I would have appriciated a more discrete packaging
23 maart 2023
Antwoord van bubbaandme.co.uk
Hello,
I am so sorry you feel that way - was there an issue with your delivery? We are always on hand to handle any issues or provide support. We have a telephone number for our shop advertised on our website, a chat feature and email available.
For Standard Delivery we offer Yodel (who we moved over to during the Royal Mail strikes) - so far, they have actually proven to be very reliable and we have yet to experience any issues with them. They've always been reliable in providing support and dealing with any questions that we might have. As you spent over a certain amount we provide free shipping which falls under the Standard delivery category; however, we do have other shipping options available.
In regards to packaging - we try to be as sustainable as possible. The Bbhugme pregnancy pillows come in their own branded cardboard boxes and they can be shipped 'as is'. They're the perfect size to protect the bag and pillow and we feel that to add additional packaging with more cardboard is not environmentally friendly or sustainable. The boxes have the brand name on it along with colour of the pillow but there is no mention of pregnancy or anything on the packaging itself.
I do appreciate your feedback and will bear your comments in mind.
Best wishes,
Georgia
Such a lovely store!
Such a lovely store! Everything you'd need for a little one :) great if you're local to tunbridge wells and are looking for baby classes etc!
Customer service is fab too x
20 maart 2023
Review zonder uitnodiging
Really great company
Really great company, lovely unique clothes, toys and nursery equipment. Excellent customer service, very helpful, they go above and beyond.
17 maart 2023
Review zonder uitnodiging
My order came incomplete.
My order came incomplete.
I ordered 3 items and was charged for 3 items but they sent me only 2.
I have written a number of messages to complain but non was acknowledged.
Very bad customer service.
It looks like they just don't care.
3 maart 2023
Antwoord van bubbaandme.co.uk
Hello,
I am so sorry to hear about this. We have not received any communication from you so I will investigate as to why this is the case. I will be contacting you separately to resolve this issue immediately.
Best wishes,
Georgia
---- Following on from the message above
Hello,
As soon as we found out that you have tried to reach out to us we have been in constant communication with you. My team have refunded you for two pairs of socks (even though it was only one missing from the order), shipping costs and furthermore, have gifted you a £20 voucher for our store. I am afraid to say that we have not heard anything back from you but we do hope that this is made amends for any inconvenience caused.
Best wishes,
Georgia
Excellent service!
Excellent service!
I had a query which was responded to straight away an they were so helpful in every way. I would highly recommend bubba an me to everyone & I love my product.
20 januari 2023
Review zonder uitnodiging
Arrived swiftly
Arrived swiftly, beautifully packaged and with a useful contact details. I had my query dealt with within hours which made it possible for me to send my gift off in time. Many thanks!
6 januari 2023
Return emails not responded to - however great response when done
I ordered the wrong thing which was my own fault, however I’ve sent two emails to arrange a refund and not had a response.
Amazing customer service after leaving this review as I was contacted straight away,
Thank you so much
14 december 2022
Antwoord van bubbaandme.co.uk
Hi Leah,
So sorry to hear this but we’ve genuinely not received any emails from you. Can you please advise on the issue so we can rectify. We always aim to respond no matter whether it is Christmas or not!
Best wishes and Merry Christmas to you.
Georgia x
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