BuildStore Reviews 

Stuart Newsome and team were proactive, professional and very knowledgeable. The process was seamless and easy to navigate with the guidance of the team. Thanks you to all involved - overall a very positive experience.

Having had a 5 year wait for planning we reached out to BuildStore to help with arranging finance. From the moment we were introduced to Attila he was so reassuring and patient in explaining all the options and quite simple took a huge burden off our shoulders. Apart from being incredibly professional and knowledgeable he is a genuine nice guy and made the whole process really enjoyable. I can’t speak highly enough about him. We explored a building finance option with Michael who had all the same attributes and both reflect incredibly well on your company. I will have no hesitation recommending BuildStore to anyone. Thanks again. Andy McN

So far so good. Our dealings have been with our Account Manager Jen, who is quite possibly the chirpiest person to have ever left me a voicemail. Our case manager Stuart, has been professional throughout, providing the guidance we have needed to got to a decision in principal.

Excellent service from BuildStore throughout our self-build mortgage application. Stuart was knowledgeable, responsive and took the time to explain the different options available to us. The process was handled professionally from start to finish and we have now secured an Agreement in Principle for our project. I would happily recommend BuildStore to anyone considering a self-build or custom-build project.

I had a great experience with BuildStore from start to finish.
My case handler (Mike) was always available to help me and went above and beyond to assist in any issues that I may have had.
If someone is starting the self build process, I would recommend BuildStore 100%.

Stuart Newsome and team have been incredibly helpful all the way through our process. We were able to preempt information requirements whilst planning was delayed so that application for DiP was swift. Very fast turnaround on applications which was much appreciated.

I thought the process of getting a mortgage, aged 63, would be very difficult. Build Store made it easy, cost effective and a good experience. I have to thank Shaun Smith, in particular, for helping me through the process, never losing patience and always responding when asked. He was not only easy to get on with but also looked at different products to see what was the best solution for my situation. I can’t thank him enough for his help, humour and support.

We have been using Buildstore since early 2022 when we dealt with their mortgage advisors for a decision in principle for the self-build project on the plot of land we found a few months earlier. Since then, we agreed to our self-build mortgage with them, started the works on site in April 2023 and completed the build in December 2025. After this, we decided to use them again for our first remortgage post-completion.
Overall, Buildstore has not only met but exceeded our expectations. Initially, we were cautious due to negative reviews from other self-builders when we began the advising process, as everything was very new to us, but we encountered none of the negative bits other mentioned.
Everyone we dealt with, from mortgage advisors, case managers and support specialists, was extremely helpful and always knowledgeable, polite and quick in getting back to us. The online portal worked well, even if we felt that the interface could be perhaps a little bit smoother, especially on mobile. Their advisors have always been open to offer multiple product recommendation so that the final choice on the mortgage was truly ours. There was total transparency about all fees and charges, and our experience is that most of these kept being removed rather than added. The stage releases were easy and quick, and we felt backed on most moments where the lender would request something specific and Buildstore would to fight our corner.
As a cherry on the cake, the remortgaging process (from January to March this year) felt very smooth. For a new build, built to our own spec and design, the first “residential” remortgage felt daunting but instead proceeded and resolved very quickly. We feel so lucky that we managed to nail that down just on the sweet spot when the rates were coming down and just before they started shooting up again.

Thank you Buildstore for everything.
M & E in Brecon, Wales.

We used BuildStore for our self build mortgage and would highly recommend. The process involves a lot of paperwork and back and forth but our case manager, Mike Wardlaw, was great in guiding us in what was needed and when. He was also very quick at replying and no question was deemed to daft. We have now completed our self build and have used BuildStore in sourcing a standard residential mortgage for our property. Overall a good experience!

New Build
Build store worked with me to secure my Self build mortgage which quite simply I would not have managed without the guidance.
the communication from the start of the process through to completing our build and moving to a standard mortgage has been first class.

I can highly recommend them.

Thanks for everything

John Anna and Eli

Buildstore has helped us build our dream home. The whole process has been easy and many thanks to Mike who has been there to keep everything flowing and ensure we had no holdups.

All the team members have been very helpful and communicated with me promptly going through the whole process.

It's our first self-build mortgage and we knew that Buildstore offered more support and guidance with self-build than other brokers - we've been in rented accommodation for 5 years trying to get planning permission so there's a lot riding on it. Luckily for us from the first conversation with Shaun Smith, he has gone above and beyond to explain and reassure at every stage of a the process, which is more complicated than a normal mortgage. His advice has been individual to us getting the best all round deal, he knows the providers inside out, so could match our needs to the way they work. He explained the reasons he was advising one way or the other at every point.
It has been quite stressful at times to get the mortgage approval and Shaun has been so helpful and kind and put in so much effort to get it done.

What can I say, the team at Buildstore have made our self build project so much easier, with special mention to Shaun Smith, mortgage advisor who helped us secure the funds to finish our build. Thanks Shaun, you have been great!

A great service to use... ifyou are looking for a mortgage broker who is knowledgeable, proactive, and genuinely cares about getting you the best deal, look no further than Buildstore Mortgage Options. I will absolutely be recommending them to friends and family."

We had a great experience with BuildStore. Our point of contact there was Shaun Smith, who was very knowledgeable of the products and providers who would meet our specific needs. Then he was very good a taking us through the process of applying, securing the loan and working through the process of getting the cashflow right for our project.
Overall an excellent experience with BuildStore driven by Shaun, we would highly recommend them

One of the most pathetic efforts i habe ever encountered in 30 plus years of property dealings and financing.
3 weeks 6 different advisors and still not even shown any product they can provide.

Stuart was very good in explaining the process of obtaining a self build mortgage and has been great in helping us obtain the necessary finance.

Good experience, delivered what they said they'd do. If there was any delay Aysha had it covered and would endeavour to get to the bottom of it.