Having had a 5 year wait for planning we reached out to BuildStore to help with arranging finance. From the moment we were introduced to Attila he was so reassuring and patient in explaining all the o... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
So far so good. Our dealings have been with our Account Manager Jen, who is quite possibly the chirpiest person to have ever left me a voicemail. Our case manager Stuart, has been professional through... Toon meer
Bedrijf heeft geantwoord
Spoke with a couple of ‘linked with estate agent’ advisors who were not offering much more than comparison sites for £600+ StuartN from BuildStore gave a service full of value where he found a so... Toon meer
I thought the process of getting a mortgage, aged 63, would be very difficult. Build Store made it easy, cost effective and a good experience. I have to thank Shaun Smith, in particular, for helping m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Experts in Self Build, Renovation & Custom Build | We turn Homeowners into Homebuilders | Specialists in Land, Mortgages & Insurance, and Project Support
Contactgegevens
8 Houstoun Interchange Business Park, EH54 5DW, Livingston, Verenigd Koninkrijk
- 0345 223 4888
- enquiries@buildstore.co.uk
- www.buildstore.co.uk
4,7
Uitstekend
238 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jack at Buildloan was excellent
Jack at Buildloan was excellent at explaining the entire process. He took the time to run through each likely event, and clearly listened and answered all our queries - this certainly made what could be a complicated process, a very easy one.
8 oktober 2021
Antwoord van BuildStore
Hi Scott. Thank you for leaving such a positive review for one of our team. Its great to be able to give this feedback to the individuals that work hard to ensure that we are delivering the best possible customer experience. We wish you every success with your build and we will continue to support in any way we can until you are complete.
Helpful and Reassuring
The Buildstore team has been really helpful as we've navigated the early stages of our self build process.
It's a complex and daunting process to go through and Buildstore not only helped us find the right products, but were super responsive and helped calm us down when things got confusing.
We weren't completely prepared for the number of folks from Buildstore we'd have to communicate with, though. From start to finish we've spoken to more than 10 people at Buildstore, all providing different services and fulfilling different roles. That's been quite a lot to process when we've also been speaking to QSs, architects, planners, contractors etc.
In the later stages of the project, the Offers and Stage Release teams took their time to call us and walk us through their roles (which was hugely appreciated - thanks Tyler and Jack!), but in the initial stages we got very confused by all the different names and teams that took us through the process. We found ourselves thinking that a flow-chart of the process and how each Buildstore team related to it would have saved some confusion.
5 oktober 2021
Antwoord van BuildStore
Thank you for leaving this review. Its great to have such useful feedback and we are always looking in to ways in which we can improve the customer journey. It can get quite confusing with so many people involved so its good to hear that you now have a clear understanding of what is required in the next stage of the process. We wish you every success in with your build project and of course we will be here to assist in any way we can should you need.
Ups and downs
I have to say it's been really hard work dealing with build store. Every time I ring I'm told something different. Errors booking professional services caused us delays.
20 september 2021
Antwoord van BuildStore
Thank you for leaving us this 5 star review. I can see that my colleague has gone through everything that you need to be aware of in order to obtain your funds as your building work progresses. We wish you every success and if you need anything further then please don't hesitate to contact us.
First class from start to finish
Working with buildstore has been first class from start to finish. There was never a issue with any of my changes. Staff were always very helpful to me.
Would recommend the company to anyone looking for self build project.
Kind regards Greg
16 september 2021
Antwoord van BuildStore
Hi Greg. Thank you for this very kind review. We wish you every success as you begin to build your dream home and we will be on hand to support you in any way that we can until you are finished.
We have found on every occassion that…
We have found on every occassion that we contacted relvant people. Staff have responded both quickly and professionaly which sofar as assisted our project.
16 september 2021
Antwoord van BuildStore
Thank you for leaving us this 5 star review. Its great to hear that you are pleased with the service that you have received. We look forward in continuing to support you as your build progresses through to completion.
An exceptionally slow and impersonal…
An exceptionally slow and impersonal service, with little or no attention to data security. Surprisingly fast communication whenever an invoice was due, including an unpleasantly threatening letter about debt collection before we had even received the relevant invoice. I can only recommend if you have no other options.
3 september 2021
Antwoord van BuildStore
Thank you for leaving us this review. We are very sorry to hear that you have been displeased with the service that you have received up to this point. We have gone through your case in detail and would like the opportunity to go over some of the points that you have highlighted. We will contact you shortly to discuss and follow up with an email if we are unable to make contact. Kindest regards
So far so good!
I am relatively early on in the process with Build Store, however, the initial contact and calls have been very informative and the staff have been very friendly, and seem to be open to helping and aid the process so that is as stress free and pain free as possible. So far so good!
2 september 2021
Antwoord van BuildStore
Hi Lauren. Thank you for leaving us this 5 star review. It's our aim to ensure that this process is as simple and as stress free as it can be. The Customer Support Team will be on hand to help you through your build project and we wish you every success along the way.
They got the job done well
27 augustus 2021
Antwoord van BuildStore
Hi Phil. Thank you for leaving us this 5 star review. We will continue to support you through your build project and will be in touch every few weeks to see how things are progressing. We wish you the best of luck and look forward to supporting you through to the completion of your build.
Jack was super helpful explaining the…
Jack was super helpful explaining the next stages and giving clear concise instructions to guide us through the process. Thank you!
27 augustus 2021
Antwoord van BuildStore
Hi Donna. Thank you for leaving us this 5 star review. Its great to hear that you found your call with Jack so helpful. We will of course be with you all the way as you progress through your self build project and every few weeks we will touch base just to check how you are getting on. We wish you the best of luck and look forward to supporting you as your build progresses.
very mixed experience todate
This experience is still happening so I'm going to hold fire a little before making a final review., errors and administrative mistakes, months of delays, failed to transpose my financial information accurately to the lender and as a result delayed my purchase by 3 months. They dont answer the phones, they often forget to call you back, failed to tell me the planning permission requirements until i was already locked in to the process, even the main reception cant get through to anyone, you are a number in a big sausage factory and you are processed by low skilled people ticking boxes, they have lots of hidden fees well over and above an extortionate rate provided by their lenders. They feed you in to their insurance broker who charges thousands in insurances, site insurance, lender indemnity insurance, set up fees, broker fees, its a great money making machine for someone. I wish i had never gone anywhere near them! one shining light in the process was Tracy Murray in their "offers team" part of the sausage factory she was exceptional, she always answered the phone or called me back promptly, she was also extremely knowledgable not only about her part of the process but other parts and reassured me greatly after a shocking experience to date. Thanks to a very useful conversation with Andy in Stage release team I'm going to hold fire before making a final review.
6 augustus 2021
Review zonder uitnodiging
Antwoord van BuildStore
Dear Mr Brown
we are sorry to hear that you are unhappy with the service you have received.
Having carried out a full review of your case, we are unable to find any reference of you being upset or dissatisfied with our service during the application process.
We note that your application came via a mortgage broker and, consequently, all advice given to you in relation to the mortgage would have been provided by your broker. With regards to ‘hidden fees’, we would advise that all of our fees are clearly laid out for all customers. The only fees you that have paid to us are the Application Fee of £95 and Offer Fee of £600.
In addition, an indemnity fee is payable (the cost of which varies by individual mortgage circumstance). This is an insurance premium that allows you to borrow the amount you need at a higher loan percentage (that is, without it, the lender wouldn’t have agreed the loan amount you required). It is not a BuildLoan fee.
With regards to the Site Insurance, it is a lender requirement that you have this in place, and whilst we can provide you with a quote, you are able to arrange your insurance independently should you wish to do so.
Thank you for your positive comments in relation to your experience with Tracey in our Post-offer Team, she works very hard to deliver a great service to our customers. We look forward to continuing to provide you with this high level of service during the build phase of your property, as we manage the stage releases and undertake the build monitoring for you.
Very pleasant gentleman very helpful…
Very pleasant gentleman very helpful and new his stuff. Very much appreciated seen as this is all new to me, very grateful 😊
21 juli 2021
Antwoord van BuildStore
Hi Sian, thank you for this 5 star review. We pride ourselves on being the self build experts so its great to see that we were able to answer your questions as you start with your project. We look forward to working with you and should you need us for anything then please don't hesitate to get in touch.
Great to work with and provided…
Great to work with and provided everything quickly with no hassle. Were great at following up and chasing various parties. Would 100% recommend.
20 juli 2021
Antwoord van BuildStore
Thank you for leaving us this 5 star review, we really appreciate your positive feedback. We look forward to working with you to ensure that your build progresses as expected and of course if there is any way that we can be of assistance don't hesitate to get in touch.
Great service
The service Buildstore provided from pre-construction, right up to completion of my self build project was excellent.
I would highly recommend Buildstore to anyone interested in taking on a self build property.
Thank you Buildstore team.
13 juli 2021
Antwoord van BuildStore
Hi Stephen. Thank you for leaving us this review of our service. Its great to hear when the things go to plan right from the outset. We send our congratulations and best wishes as you settle in to your new home.
Always on hand.
Self build is a bit daunting, but from prelim inquiry to initial drawdown of funds BuildLoan were always on hand to kept me right. Hopefully the build will be just as painless!
13 juli 2021
Antwoord van BuildStore
Hi Ally. Thank you for leaving this review of our service. You will now be in the good hands of our stage release team who I can see you have already been in contact with. We wish you every success as you start your project and we look forward to helping you through to completion.
Fast and efficient
Very fast, efficient and helpful. I couldn’t have wished for better service. Stuart was exceptional. Thankyou
8 juli 2021
Antwoord van BuildStore
Hi Steve. Thank you for taking the time to leave us this review. Its great to hear that you have had a such a positive experience and we completely agree, Stuart is exceptional. We wish you the best of luck and every success with your build project.
We were highly impressed by BuildStore
We were highly impressed by BuildStore. Our project was a bit on the risky side, they sourced a good mortgage, monitored the build, supported the funds release and generally were always on the end of the phone. In normal times this was an excellent performance but with covid and furloughed staff this was outstanding. Not just one individual either, we dealt with many staff across the company. These guys are a great team. If you are looking for a self build mortgage these are the people to use and you are will be in safe hands. We now live in an amazing home and we appreciate their role in making it happen.
6 juli 2021
Antwoord van BuildStore
Hi Bob. Thank you for this 5 star review. It is so good to hear that your entire journey was a positive one from the very start. Helping people build their dream home is why we are in this business and reviews like yours provide a big lift along the way. From all the team here at Buildstore we wish you the very best of luck in your fantastic new home.
Buildstore Mortgage Advisors
Buildstore Mortgage Advisors have given us an excellent service since the very beginning. In particular Stuart Newsome who went above and beyond in attaining us the best mortgage for our self build. I often found a major gap in the market for self build mortgages from high street banks, but Stuart was able to answer every question and give the best service we could possibly ask for. I would highly recommend this company to anyone for mortgages for self builds. Thank you again Stuart for all your help throughout the whole process!
3 juni 2021
Review zonder uitnodiging
Antwoord van BuildStore
Hi Laura. Thank you for leaving us this 5 star review. We are delighted to hear that you have had such a positive experience and we wish you all the best going forward with your self build project!
Builstore have been great with me and…
Builstore have been great with me and my partner during our self build project so far. The whole process can be rather daunting at times and certainly easy to get lost in, but the support team at Buildstore have always been quick to reply and offer their expert guidance with us and it never seems you're bothering them. Can't thank them enough.
2 juni 2021
Antwoord van BuildStore
Hi Scott. Thank you for leaving us this 5 star review. It's in our remit to make it feel less daunting so its great to hear that the Customer Support Team are doing a good job in helping you through the process. We will continue to offer great support and we'd love to see pictures when the build is complete!
Buildstore have been spot on for me
Buildstore have been fantastic for me. Where other advisors were pessimistic and sometimes advising I couldn’t obtain the self build mortgages I needed, Buildstore obtained them quickly providing detailed advice along the way whilst having to put up with me.
Their fees for the amount of time they spent and work they did were entirely reasonable.
Could not recommend enough
20 mei 2021
Antwoord van BuildStore
Hi Steve. Thank you for leaving us this 5 star review. We pride ourselves in being the experts of Self-build so its great to hear that we were able to help following your struggles elsewhere. We look forward to working closely with you as you progress with your self build project!
Absolutely brilliant team to work with
Absolutely brilliant team to work with. Took all the stress out of my build on the monetary side. Always there to help and went out of their way to organise things. A huge thanks to andy, great guy to deal with.
13 mei 2021
Antwoord van BuildStore
Hi Derek. Thank you for leaving us this 5 star review. Its great to hear that you have had such a positive experience and we agree, Andy is a great guy. From what we have seen, the house is looking fantastic and we will of course continue to support you through to the completion of your build!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.