BuildStore Reviews 

Claire at Build Loan has been an absolute delight to deal with, incredibly helpful whilst providing a refreshingly brilliant level of customer service. She does what she says!

Since the moment I phoned up about an enquiry on a self to build mortgage they have been nothing but helpful and kind.

Through out my stages of the build I have had no problems...weve worked together and its come along just nicely.

I would highly recommend buildstore and would most certainly use them again.

Alex

The Team is amazing! Outstanding communication with speedy email replies and otherwise always there for you on the phone. Couldn't wish for a better service!

Great service all round and communication.
Can’t fault the work and diligence that they exude

Speaking with Claire in the build store team is always a very pleasant helpful experience. She is kind ,considerate and always professional. I have spoken with her many times through my key stages of my conversion. I always get good advice and help from her, I would highly recommended build store because of my dealings with Claire
Kind regards to all
Mark a Ogborne

Building your own home can be a stressful time. Claire Graham has been an absolute god send, it is alway nice to talk to someone that knows what they are talking about and Claire definitely does. Thank you

My husband and I applied for a self-build mortgage & insurance through BuildStore. It was due to complete just a few days before the pandemic hit and the country went into lockdown.

BuildStore have been fantastic throughout the whole process.Each member of staff goes above and beyond to provide a first-class service. They are always professional, knowledgeable and quick to respond. We would like to thank Stuart Newsome, Barry Lindsay, Kristi , Ronnie Mitchell & Robin. They are an asset to the company.

We cannot recommend BuildStore highly enough. First class service throughout.

Many Thanks

Justine Eastwood

Excellent service from Claire Graham and the team! Was very helpful and a great help with our new build! Would highly recommend!

Thank you so much again

Dylan

Good service and helpful staff. Andy Lochrie and Claire Graham particularly. Would appreciate a quicker turnaround on emails and calls but I accept this is probably related to the level of business at the moment and maybe some furloughed staff. Clearly more staff are required. Otherwise a very professional and satisfactory process through our build. AR Dorset

I'd thoroughly recommend BuildStore - they've supported us through everything, been efficient, helpful, and responsive, and have made our self build possible. Special thanks to Claire Graham for her communications, chasing, and generally cheery mood :)

Self build mortgages are tricky to negotiate around, and having Buildstore by our side was invaluable.

The BuildLoan team have been extremely helpful and efficient since I began building my house. They always answer the phone, have given me good advice and complete all paperwork speedily. Thank you everyone.

We have had our self build mortgage through build store and the service and communication has been excellent. Responses to issues have been prompt and well executed, processes made clear and staff extremely helpful. I wouldn’t hesitate to recommend.

The initial approach and process can be very stressful especially if this is your first self build. That said, once you get get underway the help and support you receive from the Stage Release Team is exceptional, they really do appreciate the time and financial constraints you are under and work tirelessly to get the submissions to the lender as fast as possible. I can say that the SRT are fantastic professional individuals and work as a well oiled machine together. I cannot thank them enough now I have got to the end, but the beginning of another project!

Michelle was extremely helpful and prompt to get the case progressed very smoothly and in a timely manner. She was able to address all sorts of questions I had while we were working on the application. I have also received comprehensive information about the end to end process on how self build mortgages work and steps involved in the process. Very happy to recommend working with her and the wider Buildstore team

This has been a long protracted process but all down to the various problems that have arisen at my end. Each person I have dealt with in Buildstore (and the associated parts of this company) have been so professional, massively helpful, very knowledgable and unbelievably patient ! I cannot praise the individuals I have dealt with enough and would happily recommend this company.

I would like say how brilliant our journey has been with Buildstore, and how they have helped bring our Project to a successful conclusion, and such a more pleasurable experience.

I would also like to say personally how great the Customer Support Agent Claire Graham has been, when I was unsure of the exact process, she explained in very clear simple terms with a very kind, informative, and polite manner.

In my role as a Company Director, these are the sort of people, I would love to employ.

Regards Ian

The Team at Buildstore have been excellent, they have kept me informed and contacted me, as and when there has been any changes or up-dates.

All positive experience over 2 years from application to the final stage funds release. Professional, efficient service and friendly guidance through the complicated process of financing self-buid project.

We have been dealing with the team at BuildStore for over 2 years on our project, we have found the team to be knowledgeable and helpful in guiding us through the process & advise on products to ensure our project remained compliant at each stage and we would not hesitate to use them again.