Burrows Motor Company Reviews 

I have been using the garage/dealership for the past 21 years which I think says more than any specific praise

Bought a low mileage proace verso from Burrows after seeing the vehicle online and agreeing a price via telephone.
Handover of the vehicle wasn’t very smooth but that was my fault as had issues around paying making a bank transfer. I also noticed some scratches on the car I would have expected to be sorted before collection on an approved used vehicle, pointed them out to staff who said they would get the valeter to try and sort them out, this didn’t happen as promised but this might have been due to the confusion my payment issues caused. I was also informed that one of the car keys was missing, I should really have been told about this before travelling to collect the car, I was posted the key a week or so later after it was found.
Drove the car home and all was well but the next morning I noticed some more damage to the sill which should have been noticed and sorted before collection. After a week or so I noticed that there was a knock when pulling away and the stop start function wasn’t working. Burrows arranged dot my car to be collected to them for repair the damage and mechanical faults 120 miles away from where I live despite my repeated representations that it was more sensible, time and cost effective for all for it to be sorted at my local Toyota dealer 10 miles away. Still they loaned me a nice courtesy car so it wasn’t the end of the world.
As it stands the car now seems to be fine however I have asked a couple of questions of burrows which remain to be answered - the most important of which is why one of the services recorded in the service book isn’t recorded on the Toyota online portal? This makes me a little suspicious that it may not have been carried out when the service record says it was. Maybe it’s just my suspicious mind but it would have been nice to have heard that the service details had been put on the Toyota system showing the correct details. After all this was a £30k plus purchase so service history is important for residual value.
Would I use Burrows again or reccomend for a used car purchase? To be honest I am not sure.

We had excellent service from the team at Worksop & are very happy with the car we choose & the deal & support we were given . The team were very welcoming , friendly , helpful , organised & knowledgeable . Thank you .

After my family had previously purchased various Mazda models from Burrows, I had no hesitation in choosing them for my next car. The whole experience was excellent from the very beginning. David and Steven at the York branch were absolutely fantastic and professional. Keeping me updated with my vehicle and making sure the entire purchase process was smooth and easy. Allowing me a test drive to ensure the vehicle was right for my needs. A very details hand over on collection from David. I love my new Mazda 2 Homura Aka. I'm glad I chose Burrows. Thank you!

We had excellent service from Jordan
He did his best to ensure the the process went as smooth as possible
Although I did at times feel his colleagues weren’t as helpful as they could have been
In particular our Dash Cam equipment was not fitted when we collected the vehicle so we had to return the vehicle later to complete the final hand over

Excellent service. No issues. Bought over the phone and the best garage I have bought from so far. Other garages would not even contact me back.

The Staff are always helpful, the showroom immaculate and they do great deals. Although I only buy mid range cars they make me feel like I have purchased top of the range.

Excellent, personal service. Even when a mix up has been made staff were keen to make it right and tailored our visits to suit us. Everyone tried to make the experience a positive one. We felt we got what we wanted and not what the sales team wanted us to have.

great helpful staff, willing to go the extra mile at Rotherham, couldn't fault the service i received

There is always a good customer service making you feel at ease always willing to help in pleasant surroundings

We had excellent service from Liam, a very pleasant and helpful young man to 2 OAP,s. We had seen the car, a Yaris hybrid, on line and went to view it Sunday afternoon, Liam showed me the car, inside the bonnet had leaves and twigs in it, which would be cleaned for when we picked it up a week later. Unfortunately didn’t check it until we got home, lifted the bonnet and it was still in the same state as when I first viewed it. So disappointed, felt I had got it from a back street dealer, so I cleaned it up myself but went back the next day 3/9/24, saw Liam and he couldn’t apologise enough. Must say it wasn’t something I would have expected from you.

Always helpful and friendly service, nothing is too much trouble.

Saw a car online and turned up to view it. Chloe was extremely helpful with every aspect of the sale, including sorting out the old/new log books and putting my personalised plates back on my new car.

Great service and experience today, thank you to all the team Helen so professional and helpful we had a full service. I had all the recommended items completed including New tyres, air conditioning service , engine flush treatment etc… MOT completed no! issues. Collected the car Cleanned and smells like NEW!! Thanks you again also nice to talk to the Sales team too 😊👍

I bought a used Yaris automatic from Burrows in Doncaster. From the outset I was treated with friendliness and patience from Christina and Julie in Sales and Jackie in Reception. I was a novice to automatic cars with touch-screen technology so needed much explanation. This was given with the utmost patience. Great experience!

The car sold itself – I was buying my third RAV4 and love the vehicle. It would have been really easy for Burrows to make me a very satisfied customer with minimal effort and demonstration of some basic customer service skills. The reality of my experience was very different. Poor diary management, inadequate communication between teams, lack of preparation despite appointments being booked 4/5 days in advance, no continuity between sales and handover, lots and lots of unnecessary waiting (waited 25 minutes for the handover assistant to come out of the office to speak to me, – the handover process in total took 1 hour 45 minutes, including the car being taken off site to be fuelled up).
A half decent demonstration of the vehicle at handover was the single most important thing for me and this was spectacularly disappointing with the handover assistant telling me to “put your foot on the clutch to start the engine” (the car is an automatic). At this point of the handover I’d lost the will to live. Topped off by the Sales Manager emailing me to tell me that Burrows take customer service seriously - and getting my name wrong in the email.
Based on my experience, far too much focus from Burrows on selling additional products and services that I didn’t want and way too little emphasis on delivering the most basic customer service principles.

I just bought a new car from Burrows Toyota Doncaster.
The service I received was second to none and the care and attention received from Julie, in sales was exemplary.
I looked at a Toyota Aygo X and was offered a test drive. There was no pressure at any time to purchase the vehicle, but after driving it I knew it was the car for me. My part exchange was evaluated and I was offered a fair price, and the finance and warranty on offer were very good.
I would definitely recommend Burrows

bought a used car in July and was promised a second key which has still not been recieved. No follow up call was given by the sales advisor (isabell) and everytime I call I am told she will call to let me know what is happening. I have been chasing this up for weeks. After trying for a few weeks manager said that the key has not been ordered so he will order another one and that I will be contacted in regards to when it will arrive. I have called yesterday and a message was passed on but still no call or information about what is actually happening.

it's a simple process about updating a customer about what is happening. I would have recommended someone else but can't based on this experience.

I have now been with Toyota for over 30 years, my first car being a Starlet. Customer service is exemplary. We have always been made to feel special with Toyota.
We have recently purchased a new C-Hr, which we collected on the 4th September.
The service we received from both Raul Fuentes and Jack the Manager at your Wickersley branch was superb, they both couldn't do enough for us, a credit to your company.
Danielle who is the new car hand over person again was absolutely fantastic. Both Danielle & Raul made the handover so smooth. They set everything up on our car, including our phones, the Toyota App, the Dash Cameras. They explained everything in layman's terms. I want to congratulate them all from us both, for being exemplary sales men.
WELL DONE TO TOYOTA once again 👏 👍

My husband and I recently bought a car here, first time in almost 10 years buying a car and to say I was amazed by the service and people is an understatement. Evie dealt with us through the whole process and I can't express just how brilliant she was with everything, very knowledgeable and patient. And so friendly, it made a huge difference. The showroom is so clean and the atmosphere so welcoming. The service is very personal and Evie absolutley went the extra mile for us, even including a cute Toyota Teddy for our daughter. I can completely understand why customers return here and I would a million percent recommend them. Even though we didn't deal with the manager, Jack, on buying our car on our first visit he made sure to come and speak to us, and recognised us when we went to collect it. Such a lovely touch as you can really see they appreciate their customers. Thank you also to Daniel who set up all the technology to my phone and showed us how things worked in the car. The whole process from start to finish was so easy and smooth, being able to do a 'reveal' of our new car was the cherry on top. Absolutely would not hesitate buying a car from there again, despite it not being local to us. Very happy with our car and the service. Now to talk my husband into getting a new car from there as well so we can enjoy the experience again.