Burrows Motor Company Reviews 

I’d been looking at purchasing a car at a dealers and I didn’t have the best experience. I called Burrows in Doncaster and spoke to Christina and she listened to what I had to say and responded without dragging her feet. She heard what I had to say , got to the point and responded with what I asked. She was excellent and her communication was great. So pleased !!

I traded my Kia Rio in for a Mini Cooper. Chloe helped me with the sale. She was very knowledgeable and helpful. She made my experience so easy . I always buy my cars from burrows mainly because of the helpful staff and manager . Thankyou

On my second car from Claire Bryan ,that must tell you everything !
Claire ,Darrell and the team did a great job .
Thank you and see you in a couple of years .

Michael

We recently bought a new Yaris Hybrid from Burrows (Penistone Road, Sheffield). Bill Merrick was the person we dealt with. We have come to know him well over the years, and he has sold us a number of new cars in this time. He was excellent as always - very personable and professional. We always ensure it is Bill that we see when we wish to change our car. A credit to Burrows.

I recently purchased a used car from Burrows Toyota in Rotherham. From walking in the building to final collection I was looked after by all the staff I encountered.
I noticed a few little blemishes on the bodywork and one of the alloys and Raul arranged for them to be fixed to a showroom standard.
Bearing in mind this is a six year old car and the odd mark is to be expected they went above and beyond.
Very happy with my purchase and definitely recommend Burrows Toyota in Rotherham.

I would like to thank everyone at Toyota Barnsley Barugh Green for their lovely warm welcome,Friendliness, customer care and efficiency. I would like to give a very special thankyou to Claire Bryan for her dedication to helping us with the purchase of our two Rav 4 plug in Hybrids. She was amazing from start to finish. Thank you Di & Bill Wilson.

This is the 4th car we’ve bought from burrows Worksop . They are very friendly and helpful and easy to deal with. We also have our cars serviced there as they are very competitive with the price and you get 10years warranty with Toyota. I work for another car dealership but trust burrows with my cars. Highly delighted with the service

Professional service. Highly recommended for everyone

Excellent customer service. Very knowledgeable and helpful staff making the purchase experience of my new RAV 4 enjoyable. I would highly recommend Burrows as a go to distributor for cars. A special mention to Evelina for her excellent contribution to the whole process and to Jack for his support.

Recently purchased a Yaris Cross from Burrows Barnsley. James provided excellent and friendly sales service and kept us fully informed throughout the order / build / delivery process and provided a comprehensive handover. Very happy with the car. Well done James and the Burrows Barnsley team.

Buyer beware! We found what we thought was an ideal vehicle online and reserved the vehicle so we could arrange a test drive. It took us 3 hours to travel to the dealership and after test driving the vehicle we decided to proceed. Only then did we discover we were the victim of false advertising and the dealer wanted to charge an additional c£4k VAT! There was no apology on their part for the mistake or offer of compensation for wasting our time / fuel and to add insult to injury they have not refunded the £100 reservation fee - despite confirming that this was fully refundable if the sale didn’t proceed. We chased the dealership numerous times over the course of a month and despite promises of call backs and refunding the monies we STILL haven’t received our refund or an apology. We have reported the business to Trading Standards.

Ian's customer service was excellent on the day of purchase and beyond. As car was unregistered, I experienced difficulty in obtaining insurance quotes as vehicle details were not pulling through on database. I returned to showroom and Ian took time out to assist in getting online quotes. His knowledge is second to none. We have purchased several cars from Toyota over the years and, our experience this time round, will ensure we continue to do so moving forward

Burrows has several Branches, so I refer specifically to Burrows in Worksop, formerly Copcutt Toyota.

Again five years on when I last reviewed Burrows (formerly Copcutt) on Google Reviews, I've since had a 2018 plate C-HR when I was looked after by Warren, and then bought a 2021 C-HR in April 2024. Adrian was the person who worked with me. I wont call him a sales executive as that has negative overtones...

Adrian was a human being who treated me with respect, never pressured and made my buying experience a pleasure. A bit of friendly and fun manipulative pleasure in negotiating to buy form the Manager Abi, no pressure, but I was already happy with my friend, and two free teddy bears also clinched the deal.

I went into SEAT in Sheffield with a friend who is on Motability follow the visit to Burrows... and I was astonished with a little rudeness. Adrian advised for my friend who was getting a Motability car that there should be an estimated delivery date. I went with my friend, they declined... asked me how I would know anyway, and after pushing looking on their computer.. there was an estimated date of 15th May. My friend cancelled her SEAT as she only got to test drive a Cupra version anyway, and went straight back to Adrian and Abi at Toyota and simply looked after her, he let her drive the Yaris Cross that she was going to get.

I already knew my friend would get a good service, and once again Burrows, Adrian, Abi, David, Jonathan... all of them... never... disappointed me... or my friend...

So, until I provide the next update then because I've no doubt Adrian will ring me in a couple of years to tempt me to a new shape C-HR.... He better be ready to haggle cos I'm going to really challenge him.. and still have an enjoyable no pressure buying experience....

2019 :
Like the person in the review below, this is also my third car in the last 15 years from what was formerly Copcutt Toyota and now Burrows. I keep coming back, and always will do. I depend on good service, being treated with respect, with dignity, not being pressured and just coming to the showroom for what I consider is a pleasant experience. David, the Service Manager I've known all these years continues to provide exemplary, friendly, polite and helpful service to make sure I'm looked after beyond the sale. Warren was good to work with as are the other staff who always give me a smile. I don't ever get the feeling of false and fake smiles either. What I want is a good reliable car, no pressure for me, and for the ongoing service support which takes the stress and worry away from me. I'm really happy with again, my third used car and look forward to keep coming back.

I ordered a replacement service book in April. It’s now June… despite attempting to resolve this issue over 15 times with calls emails and messages left I’ve only just been told that there is a delay on the new service books being delivered and they can’t tell me when my replacement book will arrive. This might seem trivial but to me it isn’t. I have been needing to sell the car since April. I’ve meticulously taken it for every service with Burrows but without the service book and stamps I can’t prove this to buyers. The longer I wait, the less value the car has- the less MOT, less sales activate warranty and I need the money from the sale! I always associated Toyota with high quality cars work and customer service. The total frustration that has built up over the last few months, the time on hold, being passed around the different departments to end up back at the first person I started with, the messages left unanswered has meant my days with Burrows and Toyota are finished. I’ve had enough. I certainly cannot recommend them.

I recently purchased my second car from Sheffield Burrows. I went from a Yaris to a C-HR which was a big decision for me as I loved my Yaris. I cannot recommend Tim enough. From the beginning he went above and beyond to ensure I got the best car deal to suit my budget and needs. He had excellent knowledge and advice which reduced the stress out of the process, plus he was very patient with me. He took the time to show me and explained everything I needed to know about the car. I felt like he had my best interests at heart and I am very grateful for his hard work. I am very happy with my C-HR.

This is the fourth Toyota Yaris I have bought. After Yaris No 3 was hit and subsequently written off, there was no question as to whether it would be replaced by another Yaris. Luke Taylor from Burrows Sheffield was very helpful in enabling me to choose Yaris No 4, very patient as there was a delay with the insurance company's payment and also introduced me to how a petrol hybrid functions. I'm learning fast to keep my left foot and arm inactive as I drive but have not yet worked out what all the knobs and symbols on the dashboard mean! They have become far more in number and complexity. A simple guide, specific to this model, would be appreciated!

I ordered a new Yaris Cross from Burrows Toyota Doncaster in January 2024 and had the pleasure of dealing with Christina Marsh who was very helpful and professional. I was given an estimated delivery date of around the end of April but the car was available for pick up by the middle of March. Excellent service, as I have always had since first becoming a convert to Toyota in 1990.

What a pleasure purchasing a RAV 4 from burrows Doncaster . Christina marsh was help full and nothing was too much for her to do. She kept me informed of how my new vehicle was progressing . A massive Thankyou to Christina marsh and Damian freeman from burrows Doncaster

Christina Marsh was very attentive and helpful throughout the buying process. Any niggles with buying a second hand C-HR were promptly ironed out and time afforded to explaining the whole buying experience. Also post sales, assisting in the swapping of number plates was hassle free thanks to Christina.

At short notice and very early for my appointment to view the car,they had no problem letting me view the car.
The salesman Dave couldn't of been more helpful and guided me through everything I needed to know.
It was a easy and straightforward experience.