Burrows Motor Company Reviews 

As reported to toyota book an appointment sold the car under me no phone call to say don't waste your time calling
Still for sale on website at close of business so I clicked buy it now get receipt and confirmation of sale collection date
3 hours before collection I am told they sold it to someone else?..
Ex toyota owners for 18 years not happy !

Mixed experience at Burrows kia for after sales, ineffective diagnosis wasting everyone's time.

After paying for work car left with heavy diesel smell in cabin. Unacceptable.

Fleet sales didn't bother to call back, took business elsewhere.

New car sales attempted pressure sale. Not interested.

Visited Doncaster Toyota Monday evening, Luke met my husband and myself. He was extremely informative and helpful with various options to purchase, friendly and professional. Apart from the fact he was a Leeds fan, I would highly recommend visiting Burrows of Doncaster and seeing Lukes friendly face. No hard sell patter, genuinely interested in providing great service. I hope you go far!

Bought a toyota yaris from burrows barnsley only had it five months has been back to toyota 5 times different faults finally all the faults surfaced every thing went all the dashboard lit up the car was on a hill I couldn't stop it going backwards it crashed into another car and my car was wrote off thank you burrows barnsley for selling me a lemon I will not buy from them again

From walking into the showroom to driving out with our new car the service and staff was excellent especially Steven who we dealt with. Would definitely recommend using Burrows Sheffield.
Thanks
Clair and Jez

Had a minor problem with my CHR, and was turned away at one Toyota dealer. Jack in Wickersley sorted me out with a superb attitude and a smile on his face.
Brilliant, thank you for your excellent customer service

Brilliant service for all at toyota sheffield last week after my car developed an issue, special mention to Gary for collecting and returning my car, he even called back to my house to give me an update as they couldn't contact me on my mobile. Brilliant thank you

Having bought a second hand Toyota Urban Cruiser 2Weeks ago, I remember an old mechanic telling me! Make sure the Battery is ok,
So searching for for a new battery, I went on line.
Halfords 146.49 including fitting.4year warranty,
Kwikfit £115.00 includes fitting, 3year warranty.
AA £139.99, including fitting, 5year warranty.
Borrows( Wickersly) £170.99. 3year warranty.
How can they charge £30.00 to fit a new battery, this is not acceptable! Shame on you Borrows of Wickersly.
So AA will come and fit new Battery for me….

I had a Dreadful experience with Burrows Toyota Sheffield on 14/11/2023 . I took my car in at 8:30am for a planned Service & MOT ( They had called me the day before to confirm the appointment ! ) This WAS NOT booked in as a ‘ Leave with us job ‘ I would not do that!!!
At 3:30pm that day I had heard nothing so I went to the garage to find my car in the exact same place I had parked it some 7 !! hours earlier . No call/ no text/ no email / nothing.
When I arrived I was informed “ they are busy !! “ I waited for my car as they proceeded to start the job and to say the Service & MOT was rushed would not be an exaggeration. Both the service and MOT was done on my car in approximately 60/70 minutes ! I have been a customer at this branch of Burrows for the past 13 years but I was wary of them when they grossly over quoted me to have a clutch supplied & fitted 6 months ago . I also recently found out that my previous car ( Yaris ) they told me was not repairable as it had a fault so I foolishly bought another car . They lied to me ,they repaired the car which is to this day still on the road .
Never have I felt so violated.

Great service, very helpful staff.at Burrows,York.

Worst customer service!!! I've given the. 1 star but they don't even deserve 1 star. I bought a used car from here in feb 2023. I trusted them and was happy that i am buying from toyota showroom from the salesperson Jamie Cogill and Manager. From April onwards i saw the colour on bumper started to fade. but i ignored it and thought it might not be that serious. In June it got more worse, hence i contacted them. They were helpful as they took the car and sorted out the issue by REPAINTING the bumper. I went to collect the car in the showroom as they requested me to collect it. I live very far from this place but i still went to collect it. I was happy as i thought my problem was resolved. But in july the colour on the bumper faded again. I was so surprised that toyota rotherham repainted with original paint but within a month it started fading again. Then i again called them in july. Salesperson Bob spoke with me. I sent him the photos. I asked him to ask his manager Jack to call me. But till 2 weeks no one called me. I kept calling them to get an update but every time it was said manager will call me. After two weeks Manager Jack called me and said he is aware of the issue and salesperson Jamie would call me back within 2-3 days and the issue will be resolved by him. I informed Jack that i am very busy and would not come to drop or collect the car. He assured me that i dont have to come and Jamie will sort everything. Now its sept but still i did not receive any call from Jamie. I am very busy in my business and hence could not contact earlier. I contacted them today and jamie told me that i have to come to drop the car and then they will be checking whether they can repair it or not. It is has made me furious.

MY QUESTION IS if they would have done a proper check and repair in the first instance, why would i call so many times. Even after calling a no. Of times they seen least bothered. When they needed to sell the car they used to keep calling.

Terrible Customer experience - disrespectful and discourteous.
If you book an appointment at a specific time then ve available at (or within 10 minutes) of that time. If you cannot be available at that time at least have the good manners to poke your head around the corner and tell the customer why. Is that too hard? Better still, just have someone actually engage with the waiting customer rather than just ignore them.
Don't be surprised if, after 45 minutes waiting, the customer isn't very happy. I'm not precious but this is just rude, particularly being a potential Motability customer. We don't expect better treatment just normal courtesy.
To make an infuriating situation worse, DO NOT carry out a handover and allow the engine to be idled in the showroom with the exhaust bellowing into the customer waiting area. I now know what noxious fumes taste and smell like - it's in our lungs and on our clothes!!
Still further, when a customer asks you to move the offending vehicle outside and said customer actually moves his car to enable that - at least attempt to show some good manners and NOT ignore them, carrying on poisoning a potential customer. At that point you'd lost the sale and quite rightly so.
AVOID - no interest in dealing with customers in even a remotely decent manner.
And don't waste your time writing in complain - they're not bothered and nor, it seems, are Mazda UK.
Not a good advertisement for the Car Industry. We'll take our custom elsewhere I'm sure they'll be glad of our money 💰

UPDATE

and now you add lying to the charge sheet!!!! Unbelievable beyond belief.
My account is 100% accurate. The only people who spoke to us was the Receptionist for 10 seconds and the salesman doing the handover and his reaction was to laugh!! As for asking us to move my vehicle - total fiction. I instigated moving my vehicle to ensure they moved the offending car.
We can see now we have had a lucky escape using these chancers

I'm disappointed with their customer service. My car went for its MOT and I had to phone and check whether it would be ready. They were waiting for a part which was due the next day. Fine. I phoned before 1pm to see what was happening with it and was told that the technicians were at lunch and would be back at 1 and the man would phone back. I phoned back before 2 only to find out that the man I'd spoken to had gone for lunch. I wrongly assumed that the bloke I'd spoken to would phone back within a few minutes of the technician coming back from lunch. Had he told me he was going for lunch I wouldn't have bothered phoning.
The customer service was so much better when it was Turnbull's; since they've been taken over by Burrows it's deteriorated. They should be the ones keeping me informed and I shouldn't have to keep phoning them.
Only once was I addressed by my name and that was when I went to collect my car. No smiles, no pleasantries, a bit of personal service would be nice.

Toyota yaris was booked into burrows toyota sheffield this morning for warranty work .The job was carried out perfectly as usual Paul the service manager is absolutely superb .Take note German car dealers because i also have MB if you had service managers as good and technicians that returned my car as good as burrows you would get more return customers

I will make this as honest as possible from my personal experience of buying used approved car from this branch.

First of all please don’t take their word of mouth when finalising the deal. What we agreed on was not clearly explained to me, I wanted and agreed that my gap insurance and Dent cover to be on monthly payment but they taken payment in full advance from my part exchange. Also incorrect information about cancellation of covers. I was told I can cancel anytime which is wrong you only have 14 days after that you cannot cancel it.

I was sold G3 ceramic coating @£379.00 but on paper it was £399.00.

I got to the dealership early on the day collection. The car was washed and to me it was looking ready however the scratches and chip mark was yet to be removed. And this was done in under 2 mins with fresh pain coming off my hands. The car didn’t felt like had G3 coating done and I was getting all mixed up answers.

Finally after carefully looking at the car it was fully covered into rust small dots all over car. They agreed to buff the car at their own time and wanting me to come another day which is not fair if I am buying £22,500+ car and cannot be sorted. I was told when I come to pick up the car it will be all ready. Ended up cancelling this deal. So heads up to few things here!

Don’t take their word, take it in writing.

Carefully and throughly check their used car stock before agreeing on anything.

The sales person (Luke) was good with saying yes yes and yes but on day one of collection it was full of surprises.

If they tell you over phone that car is in high demand Don’t fall for their £100 deposit trick over phone as when you want the refund back “which I yet haven’t still received” it can take forever chasing up

Very disappointed
Email regarding car……no response
Travelled to Sheffield only to be told the car had been sold 3days earlier
Yet STILL listed on website for sale
With option of deposit
Waste of time company
But elsewhere

Professional, friendly and genuine Sales Team. Seamless trade-in process. Would highly recommend this business.

Notice how they don't reply when they get a sh!t review

buying our new car has been the most stressfull ever first and last time we shall purchase a car from burrows the car is now sat in the showroom paid for insured and we cant pick it up ruined our weekend and we dont know when we can pick it up very disappointed customer the salesman has been excellent the way he performed his role

Such a helpful team at Burrows York from David who sold us the car to Stephen ,Charlie & a young lady on the service desk who all were friendly promt with their responses & made me feel as if my query mattered to them & did everything they could to help me . Excellent customer service Thankyou all .