I had a great experience working with Busch Systems! The product we ordered is perfect for our needs, arrived quickly, and looks great! The sales team were very responsive, great at answering my quest... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Another staff member ordered the wrong recycling bins for Earth Day. ( Oh no, not Rubbermaid! ) Incredibly, just two days before Earth Day, the new Busch bins arrived. And the order left their ware... Toon meer
Bedrijf heeft geantwoord
Everyone I've dealt with at Busch has been amazing - quick to respond, helpful, and never pushy! And as an obvious bonus, we love the products. Not just high quality but also designed with waste reduc... Toon meer
Bedrijf heeft geantwoord
We had a job that took a little longer than anticipated to deliver and install, when installing we noticed we were missing some parts that were now too far from the claim window to have covered. Bryan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Busch Systems has been leading the way in delivering sustainable, high-quality waste and recycling containers for over 40 years and is the #1 rated brand in the industry according to Trustpilot! We’re an innovative, passion-driven group of people who design, recommend and customize recycling and waste solutions for different collection programs across various industries. We are driven by the idea that thoughtful design can change how the world diverts waste. At Busch Systems we believe in treating our clients and each other with respect and enthusiasm and are dedicated to our philanthropic efforts and activities on and off the company clock! Our goal is to lead through innovation so we can empower you with the tools and resources that will make a positive impact on our environment.
Contactgegevens
81 Rawson Ave, L4N 6E5, Barrie, Canada
- 7057220806
- christinal@buschsystems.com
- www.buschsystems.com
4,8
Uitstekend
629 reviews
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Love working with the Busch Systems team
I am a retailer and work directly with the Busch Systems team. They are a pleasure to work with especially Ryan and Vicky - they are quick to respond to all emails, and process my orders quickly as well. The Busch Systems products are high quality and my customers are always happy!
26 juni 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Hi Kelsey,
Thank you so much for taking the time to leave us a review. We are so glad to hear that you have enjoyed working with Ryan and Vicky (we think they are pretty awesome too!).
We are pleased to hear that the quality of our products meets your expectations and that your customers are always happy - it's music to our ears!
We look forward to working with you more in the future!
Have a great day,
The Busch Systems Team
Delayed production put me a few weeks…
Delayed production put me a few weeks behind the launch of our business
13 juni 2025
Antwoord van Busch Systems
Hi John,
Thank you for taking the time to leave us a review. We appreciate the feedback and apologize sincerely for the delay in production that put you behind on the launch of your business.
We hope that once the bins arrived, they were to your satisfaction, and we hope that we can work with you again in the future.
Have a great day,
The Busch Systems Team
Excellent product that has been…
Excellent product that has been manufactured with precision and to the highest quality and design aesthetic.
The sales staff at Busch were extremely helpful in guiding me to the right product for our needs and they always responded in a timely and courteous manner.
I would give them 5 stars, but we had a delivery miscommunication that got resolved in the end.
6 juni 2025
Antwoord van Busch Systems
Hi Vania,
Thank you so much for taking the time to leave us a detailed review. We are glad to hear that you see the quality in the design and manufacturing of our products and that you had an excellent experience working with our sales team! We will be sure to pass along the kind words.
We understand and apologize for the issues with the delivery but are happy to hear that these were resolved.
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Antwoord van Busch Systems
Hi James,
Thank you so much for taking the time to leave us a review! We are so glad to hear that you were satisfied with our customer service, including our response times to your emails as well as our quick delivery.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
The customer service I received from Sarah Hawthorne…
The customer service I received from Sarah Hawthorne. I emailed her with the product that I was interested in before you know it I had the quote in my inbox same day and the order was placed. The product was delivered and even placed where we wanted. It was such a smooth transition from start to finish. AMAZING
23 mei 2025
Antwoord van Busch Systems
Hi Denina,
Thank you so much for taking the time to write a review today and share your satisfaction with the experience you had working with us - we will be sure to pass along your kind words to Sarah (we think she's pretty amazing too!).
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Great customer service!
Really great customer service. The communication and service were top notch.
16 mei 2025
Antwoord van Busch Systems
Hello and thank you for taking time to provide feedback on our service. We appreciate hearing from our customers and will share your review with your account manager.
Thank you again, have a great day.
The Busch Systems Team
Great product and great customer service
9 mei 2025
Antwoord van Busch Systems
Hi Emily,
Thank you so much for taking the time to write us a review. We are so happy to hear that you are satisfied with not only the customer service you received but also our products.
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Great product and service
Great product and service. Only downfall was the delivery. Our products were found the day after a statutory holiday in an unsecure location without notice of its drop off. Given the investment, someone should consult with delivery services to discuss how they could have done better. Thanks.
9 mei 2025
Antwoord van Busch Systems
Hello and thank you for the kind words, we're thrilled to hear you're pleased with our products and service. That's why we do what we do!
That said, we're sorry to hear about the delivery hiccup and have passed your feedback over to our Logistics team to review with our carrier partners to avoid this happening in the future.
Your input truly helps us grow and do better, and thank you again for taking the time to share it with us.
Have a great day,
The Busch Systems Team
Opportunity
Didn’t receive enough follow
Didn’t receive all my order at the same time
Initiate and research was not in direction of my area
9 mei 2025
Antwoord van Busch Systems
Hello Barbara,
Thank you for taking the time to share your feedback, we truly value it and take your concerns seriously.
Following your submission, our Sales Manager carefully reviewed your order history and the related activity to understand the root of the issue and to ensure it doesn’t happen again. Based on that review, it appears the delay stemmed from the artwork approval process. We’ve since provided replacements for the affected items, with the exception of one custom product, which is currently in progress and will be shipped as soon as it can be.
We appreciate your patience and understanding, and we’re committed to making this right.
The Busch Systems Team
Rae-Ann gave great customer service
Rae-Ann gave great customer service, quick delivery, decent price.
9 mei 2025
Antwoord van Busch Systems
Hi Traci,
Thank you so much for taking the time to leave us a review. We are so happy to hear that you were happy with our customers service, delivery and pricing. We will be sure to pass along your review to Rae-Ann as well!
We look forward to working with you in the future.
Have a great day,
The Busch Systems Team
Antwoord van Busch Systems
Hi Roger,
Thank you so much for taking the time to leave us a review today. We are so glad to hear that you are happy with our selection of recycling and waste containers and that our service has met your expectations.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
A+ customer service
Great product. Great service. From ordering to delivery, everything was easy.
25 april 2025
Antwoord van Busch Systems
Hi there,
Thank you so much for taking the time to leave us a review today. We are happy to hear that you enjoyed the experience ordering with us - from start to finish.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Service and Support important?
Bush Systems does an excellent job a follow up and follow through. I probably would not have purchased if it wouldn’t have been for their excellent communication. Product quality is there. Marketing of their products to the end users needs some help.
4 april 2025
Antwoord van Busch Systems
Hi there,
Thank you for taking the time to write us a review. We are so glad to hear that you had a great experience with our team and their communication throughout the ordering process and the quality of our products meet your expectations!
Your feedback on our marketing to end users will be passed along to the team.
We look forward to working with you again in the near future.
Have a great day,
The Busch Systems Team
Delivery was on time and as expected.
4 april 2025
Antwoord van Busch Systems
Hi Joseph,
Thanks so much for taking the time to leave us a review. We are glad to hear that you received your order on time and as expected!
We look forward to working with you again in the near future for all your waste and recycling container needs.
Have a great day,
The Busch Systems Team
They didn't charge for damaged items
My organization and I had specific needs for our new fitness center, and I found a product line with Busch that worked perfectly. I connected with Sarah, who was great from the start and even more so as a few products were damaged during shipping. We were not charged for the damaged items, and they were replaced as soon as possible. I'll share that there were concerns at the beginning about the elevated costs, but sometimes that happens. It wasn't enough for me to reduce from 5 stars.
12 maart 2025
Review zonder uitnodiging
Michelle Dunn has surpassed all…
Michelle Dunn has surpassed all expectations in fulfilling a RUSH order to our school! I hereby recommend her to be A "Positive Trust Pilot"
7 april 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Hi Bill,
Thank you so much for taking the time to write us a review and for your recommendation of Busch Systems and of Michelle - we think she's pretty great too!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Happy with our Busch Systems Partnership
Our Zero Waste Working Group at Swarthmore College has been partnered with Busch Systems since 2013, and have been working through the PA CoStars contract which provides us additional benefits. Our Sales Team Manager, Michelle Dunn, provides excellent service, and when traveling coordinates any team response necessary for our needs. Currently we are working on a new project outside of our Field House and Busch Systems is working on providing us a designed model to meet the unique waste problems that the College is faced with.
Busch Systems has been a excellent partner and would recommend them highly.
7 april 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Hi Patti,
Thank you so much for taking the time to share your experience working with us and providing us with this review! We are happy to hear that you have enjoyed working with us over the years and we are looking forward to this new project - we can't wait to hear about its success!
Thank you again for your recommendation.
Have a great day,
The Busch Systems Team
Exceeded all expectations
We recently started a relationship with Busch System, and they have been excellent partners. They listen to our customers needs, and adapt to their concerns. The quality of their products have surpassed our expectations.
We are looking forward to a long and productive relationship with Busch System.
2 maart 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Hi Deven,
Thank you for taking time out of your day to write us a review. We are glad to hear that you have enjoyed working with our team - customer service is very important to us! We are also very happy to hear that the quality of our products surpass your expectations.
We also look forward to a long and productive relationship!
Have a great day,
The Busch Systems Team
Great Service!
Working With Ryan is a great experience. He always makes things easy and goes above and beyond.
2 april 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Hi Matt,
Thank you so much for taking the time to write us a review. We are so happy to hear that you have enjoyed your experience working with Ryan (we think he's pretty awesome too!).
We look forward to working with you again in the near future.
Have a great day,
The Busch Systems Team
Great communication and delivering on…
Great communication and delivering on what they promise. Very willing to work on business solutions that satisfy everyone involved.
3 april 2025
Review zonder uitnodiging
Antwoord van Busch Systems
Thank you for taking the time to provide feedback Zach, it's much-appreciated.
We're happy to hear your experience with our team was a positive one and we look forward to assisting with any waste or recycling collection needs you may have moving forward.
Have a great day,
The Busch Systems Team
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