Bush Support Reviews 

The worst customer service I have ever encountered. A 7mth old washing machine developed an obvious drum bearing noise, which I demonstrated in a video attachment.CS demanded photos of the rear of the machine to prove that I hadn't left the transit bolts in place when I installed it. Yes the ones that prevent the drum from rotating, in a machine that has been running for 7mths. Unfortunately this was not a straightforward request as I was unable to isolate the machine in order to pull it out to take a photo, and I was going on holiday the next day. Anyway eventually sent the photos, but still waiting for a response. In the meantime the noise just gets worse and worse, until eventually I suppose the bearing will disintegrate and destroy the machine. Hey ho....

Just bought a fridge from them in 2021 via Argos. Does a fridge meant to last for 2 years? Ridiculous customer service as well, you can't get in touch to anybody.

There is no customer support they just keep hanging the phone up

Rude customer services experience when I tried to register my washing machine. Condescending when I declined to pay the monthly accidental cover.

I am very disappointed as I only purchased my Bush Dual fuel Range cooker at the end of June this year and the 'chrome' covering on three of the knobs is peeling off and showing white plastic underneath. Apparently the knobs are not covered under the warranty. This means that I would have to purchase new ones to replace them.

The warranty was not honoured refusing to book an engineer for an ignition fault on a hob. They wanted a copy of my gas registration as I had installed the appliance, my registration number was insufficient! They also wanted a copy of the receipt emailed to them.

Would they insist any other customer provide such detail or is this a way of not repairing their products knowing an engineer will simply resolve themselves.

Product looks good but poorly put together coupled with no back up if the product fails last Bush product I'll buy.

I bought a washing machine and from day 1 its made a terrible loud noise , have complained and complained and have been fob off ,, i have a papertrail of emails and videos and have had enough !!!!

Long wait to fix fridge/freezer that is still within warranty, not very helpful staff

Bought new fridge freezer 5 months ago from argos it stopped working I rang bush they said 12 month warranty was void because I used an extension cable to plug it in (surge protected and the only appliance plugged into the lead) but was told they wouldn't help argos said the same

i have issued setting up WiFi on my Bush TV
Technical support provided was outstanding. Very helpful and proactive. The Bush/Argos expert understand the issue and found ways to help address them
Very effective and efficient team

Bought a Bush tumble dryer from Argos UK less than 2 years ago. It stopped working the other day and I was told it is a problem with the belt but have searched everywhere and the belt is not available or recognised. However Argos continue to sell the same model number. If Bush sees this please can you advise where to get the belt please? Thank you

Bought bush 12kg washer from argos only 2-3 years old and door seal broke thought no problem easy fix as most brands make it easy to get hold of door seals...nope not bush neither me or the local repair guys could locate a seal called up technical for bush to be told they can't supply parts for that washer which is absolutely ridiculous for somthing that's only 2-3 years old will never buy a bush appliance ever again if this is the service on relatively new appliances and dam sure I'll never recommend a bush appliance to any of my friends, family or customers will 100 percent steer them away from from anything bush related. Don't waste you're money on bush go buy a brand that actually stocks and sells simple spares

Disgusting company I phoned the support team as our newly bought tumble dryer has recently become faulty and has stopped working. I phoned them it took ages to find all the details they required before they would start troubleshooting. Even though we only bought it in May. I asked if he just possibly give us some technical advice..he said he could not as he had no technical knowledge? We bought this dryer from Argos. I would never buy a Bush product ever again!

I bought a Bush WDSAE86W 8KG/6KG 1400 Spin Washer Dryer - White - 932/7801 with extended 3 year guarantee. One of the main reasons is the machine very shallow, i.e depth as l have the outlet pipe at the back of where it needs to go. It was delivered but in less than 2 weeks it developed a fault. I rang the 'under one year guarantee engineer/call out support line'. They took my details and wanted 3 pictures of the machine front, back and side. I thought this odd. I sent photos and contacted them again and they said it was not covered because it was in a steamy environment i e a bathroom which it wasn't. They quoted chapter and verse from the manual 'dos and dont' page on why they would not honour the guarantee. It was in a small utility room with a space saver toilet. I tried to explian this and say it was vented. They weren't having it and transferred me to the after sales team. They listened to what l had to say and offerred a refund, repair or replacement. Why is it there are 2 diametrically opposed sides to Argos customer service? I took the replacement. Its working fine. My concern here is whether the after sales repair/enginneer support team (Domestic & General insurance) and Argos will honour my quarantee if l need it in the next 3 years. The engineer support team is operating 'sharp practices'. Also what if you are not tech savvy and can't supply electronic photos what happens then?. It is discriminatory in this regard as well and would be very stressful if you are elderly. The requirement to supply photos to them has the prime purpose of trying to find a way to not honour the guarantee - beware! blinking sharks. I wonder if my extended guarantee will now be honoured if l have a problem. Also, when l rang to register the replacement machine with the helpline (which is operated General & Domestic ins) they were curt and tried the hard sell for me to buy other appliance insurance which l declined! I am very disappointed with this inconsistent and very poor customer experience.

Update: Argos will not let me post a version of this review on thier site. I think this is disgusting behaviour.

Bought a bush tumble dryer from argos, stopped working after 5 months, sent repair man who told me he hated working on Bush appliances as they were 'crap 'said he would order parts for repair eight weeks later still waiting. Tried calling Argos for refund told I needed a reference no from bush, bush told me they don't do reference nos. Hours spent on the phone between Argos and bush and still no closer to resolving the problem. DO NOT order from Argos or Bush.

Bought washer april, the spin is hitty missy on it, so every few washes , washing is dripping wet, trying to get through to bush on telephone is non existent, as soon as you hit number 2 option, for under year old and still in warranty cuts you off, argos customer service said got to go through bush how????
Rang argos again asked was it fault with our phones ?? Erm no mine and husbands i phones both cut off and house phone, asked what option was ? Said contact argos store , we did helpful explained none existent getting thro to bush, ordered us a new one
Id never buy anything from bush again what customer service?????? 👎

Bush Fridge/Freezer from Argos in July 2021. Stopped working June/July 2022. From then on, absolute NITEMARE !!
Being mentally vulnerable, I’ve been passed from pillar to post, but I was unable to follow through, as I kept breaking down mentally. Was ANY HELP/SUPPORT offered from Argos/Bush/D&General insurance - in a word NO !!
Thought I’d add my review before I contact Trading Standards & if needs be, The Human Rights European.Co

If could give no stars I would.
I had a bush TV before with no issues, that TV broke and I went through my insurance to get it fixed. However, they couldn't fix it and I got a voucher for another TV. I purchased the same TV but they must have upgraded or updated the model. It says it is UHD & HDR ready, but I connected my PS5 and when I try to play high quality games, the screen flashes black and sometimes white. I contacted bush & tried adjusting all the settings like they said and still it wasn't working. The man was so unhelpful and saying that there is nothing they can do, the fact is the TV is not compatible with the PS5, when it was on my previous tv of the same make & it states it is. So, they are selling a product using false advertisment. I am now trying to contact Argos to see if they are more helpful.

I bought a Bush television on the basis of price alone...Big mistake. This is the worst television I have ever owned. It didn't work correctly from the moment I first plugged it in. On the positive side, the customer service was very good. The television still keeps losing all the channels and constantly needs to be re-set. This would be too difficult for many people and is quite time consuming. I would never buy another Bush.

bought a bush washing machine less than a year ago when it starts spinning the noise is unreal paying insurance but BUSH want a photo WILL NOT BUY FROM BUSH AGAIN photo my A!!E