Easy to connect with an actual person& I always find they are keen to actually help the situation which is half the battle. Only negative was the background noise. People screeching in the background... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Impressed, staff were absolutely amazing, so helpful and nothing seemed like a problem for them. Your Customer Service is second to none. Keep doing what your doing.
Bedrijf heeft geantwoord
I spoke with Vimo, who listened to the reason for my call and understood exactly what I needed. Vimo arranged for us to absorb our balance into a DD going forwards and also gave useful advice regardin... Toon meer
Bedrijf heeft geantwoord
Dorsy was very helpful and explained everything thoroughly. A previously female colleague of business stream had a very strong tone and told me things that were incorrect. I was not happy with her att... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Geschreven door het bedrijf
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contactgegevens
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Verenigd Koninkrijk
- 0330 123 2000
- www.business-stream.co.uk
4,6
Uitstekend
8K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing service
Amazing service, so helpful sorting a complex issue, nothing was too much trouble and very patient!
23 april 2026
Very professional with a great…
Very professional with a great knowledge of your product, spoke clearly and precise, very helpful call was not rushed. Spoke with Michelle
23 april 2026
Impressed
Impressed, staff were absolutely amazing, so helpful and nothing seemed like a problem for them.
Your Customer Service is second to none. Keep doing what your doing.
23 april 2026
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Ruby who i'm sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Quick to answer phone and sorted query…
Quick to answer phone and sorted query in a few minutes
23 april 2026
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Andrew who im sure will be delighted to hear of the service he provided.
Kindest Regards
Business Stream
Creating an online account
Very helpful lady took my call and took me through how to set up online account.
23 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Natasha and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Jordon was exceptionally helpful
Jordon was exceptionally helpful, understanding, compassionate when I explain circumstances surrounding the reason for cancelling Scott’s account.
Credit to your team
22 april 2026
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Extremely helpful lady sorted out my 2…
Extremely helpful lady sorted out my 2 business accounts
22 april 2026
Antwoord van Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Ruth who im sure will be delighted to hear of the service she provided
Kindest Regards
Business Stream
Informative and helpful agent
22 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Simon, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Really lovely lady I spoke to very…
Really lovely lady I spoke to very friendly and helpful
22 april 2026
Antwoord van Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Emily who im sure will be delighted to hear of the service she provided
Kindest Regards
Business Stream
The phone was answered quickly
The phone was answered quickly. The person I spoke to was clear, fast, helpful and efficient
22 april 2026
Antwoord van Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Michelle who im sure will be delighted to hear of the service she provided
Kindest Regards
Business Stream
Dorsey was great at getting a change…
Dorsey was great at getting a change over made with our business account. He was friendly and made everything seamless. Wish there were more personnel like him in some businesses.
22 april 2026
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Really helpful customer support
Really helpful customer support. They dealt with my query really quickly, and were able to fix it in a timely manner
20 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Simon, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Problem solving made easy.. !
The advisor I spoke with regarding our Bowling Club account was extremely helpful and understanding.
The issue was resolved during my call to everyone's satisfaction.
Thanks again Business Stream.. we appreciate your continued support.
16 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Sav, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Dorsy was very helpful and explained…
Dorsy was very helpful and explained everything thoroughly. A previously female colleague of business stream had a very strong tone and told me things that were incorrect. I was not happy with her attitude. I hope you can speak to her. Not happy about her but Dorcy was great.
21 april 2026
Antwoord van Business Stream
Hi Wajid, thank you for taking the time to share your feedback. I’m genuinely sorry that the service you received didn’t meet the standards we aim for. We take this seriously, and we’ll review the previous call to ensure the right actions are taken.
I’m also glad to hear that Dorsey provided a positive experience — he’ll be delighted to hear your kind words.
Thanks again for bringing this to our attention.
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Bimo and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Michelle who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Michelle was really helpful and good at…
Michelle was really helpful and good at communicating how to get access to the online portal for invoices. Customer service was very good.
21 april 2026
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Michelle who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Anton was a great help :)
I spoke with Anton Dunlop today regarding our account where there was some confusion regarding a payment that we had made, Anton talked me through the issue in detail & we managed to sort the account, he followed this up with an email detailing what we had discussed, he went above and beyond! Thanks for your help Anton :)
21 april 2026
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Julia sorted out the billing mistake…
Julia sorted out the billing mistake straight away over the phone.
Call was answered quickly as well
21 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Julia and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
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