BuyaCar.co.uk Reviews 

2.042
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My old car had done me proud but I was definitely overdue a newer one. I was nervous about buying a car online, but I had no need to worry. From putting down a deposit, I was contacted regularly with... Toon meer

Beoordeeld met 5 van de 5 sterren

I got my Vauxhall Mokka X via Buyacar.co.uk recently and I must say that the experience was excellent. From the sales guy to the operation teams it was seamless. What is even more impressi... Toon meer

Beoordeeld met 2 van de 5 sterren

I financed my car in 2020, the car itself is okay although it does make a rattling noise when idle which has been seen to several times by engineers now at my own cost and is not resolved. The issue I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service all round. Extremely happy with the entire process which was made so simple by the great customer team. Special thanks to Samson who provided lots of clarity throughout. Car came in... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer

Geschreven door het bedrijf

Our people are here to help you BuyaCar with confidence. Choose from over 50,000 used cars, apply for finance online, and we’ll deliver it to your door with a 14-day returns guarantee.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(2.042)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Proper service

I purchased a car from buyacar and was extremely happy with the service provided, they were very pleasant and so efficient. I would 100% recommend buyacar to anyone who wants to buy a car hassle free.

Big thanks to the buyacar team.

23 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing, smooth experience. The team were very helpful and super informative in all the questions I asked. Will definitely continue to get my cars from here!

17 november 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very slow

Very slow. Process seems easy and everyone is friendly but you end up having to chase up your own documents to see if they’ve been processed and it means it takes longer for you to get the car than if you simply went to the garage.

12 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

That’s my 2nd time I used this website!

I’ve recently buy a car through BuyaCar.Co.uk and that my second time I’ve been using them… first time I was really happy and pleased with the experience I had with them so I came back! All team was very helpful throughout all process I didn’t feel let down in any way, if I had any questions they responded and very quickly.
I highly recommends them.

2 november 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thanks for leaving us a review! We're happy to hear you were impressed with our smooth and easy service and we hope you're enjoying your new car.

Beoordeeld met 5 van de 5 sterren

Easy to use good pricing no hard sale…

Easy to use good pricing no hard sale all the vehicles we have bought are as they say.

30 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you so much for your review.

We're really pleased that you've had a fantastic BuyaCar experience!

Beoordeeld met 5 van de 5 sterren

Great service

My experience was amazing the people who sold the car to me were very respectful and understanding and helped me a lot overall the customer service was great

29 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you so much for the wonderful review! We're thrilled to hear you've had such a great BuyaCar experience!

Beoordeeld met 1 van de 5 sterren

Great until delivery day

Great until delivery day

Car was meant to be delivered on 30.10 they contacted us to request we change the date to today advise ok if car would be delivered early afternoon as we are driving to Cornwall.

Had to ring them 4 times nearly six no car, their agent said it’s not their fault don’t think so arranged the car through them paid the transporter through them and paid over 400.00 for a gross service.

Advised them if car not hear by 5.30 cancel it will go to a dealer that looks after their customers

29 oktober 2021
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Improved service after initial issues.

**Update** Since my last review in October. Buyacar have managed to sort out all of the issues with my vehicle. My Girlfriend initially recommended them to me and the car wasn't thoroughly checked before giving it to me. However upon expressing my dissatisfaction, they were very swift to rectify the issues and make sure that all issues were paid for and sorted out on their end. Excellent customer service towards the end. I pray that this is how it will be from the beginning moving forward.

29 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

We're very sorry to read this review and to hear about the issues you have faced with your vehicle so far. We have reached out to the customer and we have put some resolutions in place to help with the issues mentioned. We will continue to discuss and resolve the outstanding issues to come to a suitable conclusion for the customer. Please do feel free to get in touch with us on 0800 050 2333 or email us at customercare@buyacar.co.uk if you need anything further for now.

Beoordeeld met 5 van de 5 sterren

Thank you so much to Buyacar

Thank you so much to Buyacar. My new toyota was delivered yesterday and I'm so so happy. The communication right from start to finish was amazing, I got the lowest Apr rate on finance that I've ever been offered and the car is immaculate, straight from a toyota dealership, low mileage, full service so so happy 😊

29 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you for the fabulous review. Enjoy your new car and we really appreciate that you have taken the time to share your experience.

Beoordeeld met 1 van de 5 sterren

AVOID AVOID AVOID

AVOID AVOID AVOID -

Their cars are not maintained.

7 months ago a 17 plate Volkswagen Golf SE 2.0TDI was delivered to me from BuyaCar. When it arrived it had over 42k miles on the clock but hadn't had its gearbox serviced. At 46k miles following belated gearbox service at 42.5k, part of the gearbox has failed (P0C2900 Aux Pump).

I have been discussing the issue with Volkswagen as well as a number of industry professionals made available to me via my businesses fleet team and it appears that this pump usually fails as the result of a lack of gearbox servicing.

I've driven less than 3.5k in the car and the gearbox has failed. In addition a lack of gearbox servicing, the car arrived in terrible condition: it had a damaged infotainment screen, badly corroded brake pads and discs and 3 bald tyres. Buyacar sorted these issues out after raising a complaint but it is clear that this car was not looked after and was nowhere near the stated quality they demand for dealships.

As a result of this I am currently facing a costly repair bill with more to potentially follow!

28 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

We are very sorry to read this review and to hear about the issues you have faced. We are currently investigating the issue in full, and will contact you shortly. In the meantime, you are welcome to get in touch with us on 0800 050 2333 or please feel free to email us at customercare@buyacar.co.uk.

Beoordeeld met 5 van de 5 sterren

First time buying a car online. Highly recommended

This is my first time using BuyaCar and I had a great experience. Very simple process and stress free.

Took a risk on buying a car online that I’ve never test driven or seen in person but no regrets. I would use their service again in the future.

28 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you for the fabulous review. Enjoy your new car and we really appreciate that you have taken the time to share your experience.

Beoordeeld met 5 van de 5 sterren

No issues

No issues, great car, great service.

27 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you so much for your review.

Beoordeeld met 4 van de 5 sterren

Recommend

They was really helpful and friendly, helped me find a car I really like and I'm not a big car person so I had no clue what I was looking for they was all ways happy to help and was with me step by step would recommend them to anyone

26 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you so much for the wonderful review! We're thrilled to hear you've had such a great BuyaCar experience!

Beoordeeld met 5 van de 5 sterren

excellent customer service from…

excellent customer service from everyone we dealt with from the start! Really happy with our new car it’s perfect. Would highly recommend

23 oktober 2021
Review zonder uitnodiging
Logo BuyaCar.co.uk

Antwoord van BuyaCar.co.uk

Thank you so much for the wonderful review! We're thrilled to hear you've had such a great BuyaCar experience!

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