Buzz Retail Reviews 203

Package arrived quickly. Beautifully packaged so contents are totally safe. Thank you.

Ordered a Tassimo coffee machine on Oct 4th, got an email on 6th saying it’s shipped. Over a week later it hasn’t arrived & I am being ignored by the “customer service” team trying to track my item. I’m a nurse who can’t afford to be scammed out of £60 of my hard earned money
No contact number available just an email & no one replies
Will raise a dispute with PayPal

*** update ***
I received an email from Jessica in customer services explaining that my order had an attempted delivery on 10th Oct by Parcel Force. They however had not left me a calling card so I was unaware. She gave me the consignment info & I called Parcel Force & spoke to a super helpful chap
I finally tracked my machine down to a post office a few miles from home. So I take back the initial poor feedback as it was NOT the fault of Buzz - although they didn’t respond to my initial contact but I may have used the wrong address
Anyway machine is fab, daughter thrilled & better still it was £37 cheaper than Amazon
Thank you xx

Excellent LEGO set. A very happy customer

Wow! I ordered Nike shoes for £25 less than anywhere else on Friday morning and they were delivered next day on Saturday with free delivery ! Just amazing - thank you! 👍

great quality and a good price. very happy with my purchase and the packaging was immaculate

I found this a very good company. Excellent communication. Great prices - not a con. Thanks Buzzretail. PS and easy to use website well presented

BRILLIANT SERVICE. ORDERED A LEGO SET AND WAS DELIVERED THE NEXT DAY! EVEN ON A SUNDAY! THANK YOU BUZZ

Great price on a magnum of Grey Goose - at least £10 cheaper than elsewhere and no delivery costs. Order placed Wednesday; delivered Friday - cannot fault them at all, excellent service!

Purchased a HDD from Buzz-Retail, was delivered quickly by Sports Direct, looking at it further it was actually an order they placed with Game using a yahoo email account with my name on to come directly to me.

They are buying goods for more than they are selling them according to the receipt in the package so something isn't right there and combine it with their form to collect unprotected card details and you know you're on to something fishy.

My suggestion is if you have provided card details to use their tracking service, notify your bank straight away. I've contacted the form company that is hosting the data and they shut it down within the hour. I run a multimillion pound online retail operation and even we don't go through all the hoops that payment providers do to store card details like that so I'd be very surprised if Buzz do.

I'm sure there will be some counter to this but the fact their account and form was closed instantly from my report shows how serious these breaches are.

Edit 21/09/22: I'd received the following from Trustpilot - buzz-retail has flagged your review as being defamatory, so it’s been temporarily moved offline. As a result I had to provide screenshots of everything I'd discussed above. All were accepted by Trustpilot as supported facts and the review was reinstated. As for communication, the report by them to Trustpilot is the only communication we have had and that was purely in their interest to remove my review and not to better their service. I have no intention to discuss it further with them but it suggests that you cannot trust any of their review responses.

Very fast delivery ordered late Saturday night, delivered Monday! Playstation pulse 3d wireless headphone , cheaper than any other site

That was a good shopping experience authentic product for much less than elsewhere,very fast delivery and the only thing I wasn’t happy about is awkward tracking….. Who ask fo 12 digit of debit card used for order to track your item??? Not that I gave that,never would . Can’t track like that and until product came and I confirmed it was authentic I was convinced it is a scam because of that required tracking info.

20% cheap than anywhere else and fast delivery.

super fast free delivery! I ordered a Lego set on Monday evening and received on Wednesday morning, very impressed.

Excellent customer service. I had a slight issued with the LEGO delivery but was resolved very promptly by the customer service team.

Atrocious. There is clearly some bad trading going on. Apparently a data breach via a third party had my order and personal details shared but they just couldn't care less. Another legitimate business got involved (Power Tools UK), where apparently fraudulent orders had been placed with my details, and they confirmed for me that the fraud office had been contacted to investigate. Buzz just couldn't care less. They couldn't supply any GDPR policies nor were willing to help with the money I lost as a result of their data breach. Will never be using again and I suggest others seriously consider giving any data to this company! Have reported to ICO.

EDIT. In response to Buzz' comment about me being grossly mistaken. Unfortunately I can't upload evidence to Trust Pilot, however if you find my Google review I've copied in both the confirmation from Buzz themselves of a data breech which is also a message to me on their website portal; and PowerToolsUK confirming suspicious activity from Buzz Retail. Not convinced I can be mistaken with this.

If they come back with "we're a different company". They're not. The company listed here is the same URL as the one we've dealt with, not the similarly named toy company. I can't believe they're still trying to cover their tracks and confuse people reading my review.

Whilst editing this I've also noticed that Google may have a different company, but this TrustPilot page genuinely directs to the retailer I used. If the person replying is from the toy company, they need to get a separate page for their business (and perhaps contact Google about getting a separate page for Buzz-Retail on Google).

Arrived on time. Packaging not damaged.

I ordered a golf watch from Buzz Retail on 5 August 2022, on 5 day delivery. I have not received it and it is now 18 August. I have tried to phone them numerous times without a response. I have also tried to contact them via their website, which promises a response in 48 hours, twice - again there has been no reply!
This is either an appalling level of customer service or a scam.
My recommendation is not to purchase anything from Buzz Retail.

I have not received the email mentioned by Buzz Retail in their response to my review!
They have now emailed me stating that they have refunded the £95.99 purchase price of the golf watch I ordered. I have checked with my credit card provider and there has not been any refund.

Further to Buzz Retail’s latest comments I responded to Buzz Retail via the Contact Us link on their website, so they should definitely have been in receipt of my queries and comments. The phone number I was using to call them was the number from their own website 02037272388.
I look forward to receiving the refund of £95.99 on my credit card. I will update this review regarding the receipt of the refund or otherwise.

Yesterday I was offered a screen shot of the refund document by Buzz Retail, and now being very suspicious of this company, I said I would like a screen shot. Guess what I still have not received it.
Watch this space as I WILL UPDATE THIS REVIEW REGARDING THIS MATTER UNTIL I AM IN RECEIPT OF THE REFUND.

Well I am pleased to say I am now in receipt of the refund from Buzz Retail, thanks. But, if I want something for a particular date, I will go to a shop in future and not rely on promised dates of delivery from online retailers!

Excellent value for money. Fast and friendly customer service. Delivery time well before due date. All in all very pleased, and will definitely buy from again and happy to recommend. 👍

Great service at really good prices delivery was good as they kept you informed would definitely shop there again

Ordered on 21/7, "shipped" on 27/7, still cannot provide tracking number on 29/7, no reply to email. No other way to contact them.

29/7: Jessica from customer service said it was dispatched on 28/7.

1/8: Still not received, no tracking number, and no reply to my emails.