Buzz Retail Reviews 

This is a very generous ratings as I’m thankful to have received my parcel Ordered on 29 June with 3-5 day delivery. It was frustrating to hear my order had been lost. Arrived eventually 17July.
It could have been a day earlier if they’d told me courier details. Tracking of the parcel did not work effectively.I made contact about the order several times.
I still wonder what might have happened if I hadn’t been proactive about my order.
Customer service when contacted several times gave a very prompt reply.
Would I order again? No

Grabbed myself a DeWalt bargain....... Then read some not so of the not flattering reviews on this site.... Had a butt puckering moment where I thought it may be a duff site but less than 48hrs after my order arrived safe and well.

Thanks troops!

1st time using buzz retail so didn’t know what to expect.If you pay via PayPal you cannot track your parcel, they say contact customer service so I did but the msg was trying to send numerous times but will not send. So There’s no way of contacting them so I cannot track my item. However I did receive my item without any problems so I will use again, The only downside is contacting them as I only pay using PayPal

Bought two Makita cordless sanders. A great saving delivered in two days. Registered them with Makita and was given a three year warranty. Brilliant service. Would recommend and reuse them again

Ordered quite costly goods at what might have been considered to be a "too good to be true" price. Got a few eMails signifying that my order was accepted, and then processed, and then being moved up to dispatch. However to see tracking details I found out that I was obliged to punch in my bank card number (awkward as I paid using PayPal, not by card!) The item ordered arrived with DPD (out of the blue, I never did get any tracking reference) on Day Three following my order being placed. So all in all I would like to say Buzz Retails service has been ultra quick.

Ordered my self leveling laser from this site as it was offering the lowest price. Ordered it on a Saturday around 11 AM and at 16 00 got an email which was saying that my product was already shipped. I thought, that's strange and incredibly fast considering it was a Saturday afternoon. Week passed on and no sign of my laser. I thought that must be one of those dodgy sites (never purchased before from them) but for a dodgy site they put a lot of effort in. So on Friday evening I emailed them at around 21 00 with no expectations of a reply until next week, Monday. 20 mins later got my reply. They had two attempts to deliver my product Tuesday and Wednesday but in the timeframe when my wife was out with my son. I received it eventually and although there was this delay I would still rate the service very good due to Jessica's customer support and her assurance that they were doing everything they could to get the product to me. The communication with delivery company could've been better as we would have avoided all the delay. But overall I'm happy with my purchase and how it went, and I will buy again from them!

Took my grandsons to Santa’s Grotto, in Harrods, last Christmas. Saw a toy there and purchased two, from you, this Christmas. They were a success but one stopped working in January. Having read your excellent reviews, made contact in February. Received an email, offering to send a replacement part, within the hour! It arrived a week later in the post, and was the best customer service I have ever had, thank you.

Truly amazing service bought makita tool £25 less than Screwfix and next day delivery (Sunday) 10/10

Amazing Service! Ordered a Lego set for my son's birthday. Estimated for delivery in 3-5 days but came the next day. The set is brand new and all in perfect condition, can't fault it! Thank you!!

Had a very positive experience with buzz retail even when I had to return one of the products, they were extremely professional and easy to talk to! If I need anything from them again I will be using them happily 👍 5* prices! 5* customer services! 5* products!

Fast, friendly and reliable service. I can highly recommend Buzz Retail and I will be ordering again soon. I am totally satisfied with the item received and the customer service, who were quick to respond to any queries.

Ordered the Lego Mustang and was £25 cheaper than anywhere else and came within 3 days, only downside was website tracking didn't work but i used the DHL delivery tracking instead and that worked fine. would use again without hesitation

Just ordered 4 Lego items
All came very fast and very well packed
I’d never heard of them - was worried - but would deffo use again abd have recommended

I'm a little dubious of this company, I ordered a Philips Hue light bar, the order was marked as 'Shipped' about 2 hours after ordering so all seemed good.

Nothing received 6 days later (3-4 days shipping) so I contacted them, I was informed there was a delay and it wouldn't be shipped until a week later (despite being marked as shipped). In the end it took about 3 weeks before the product arrived. The product had come from some German online retailer.

The order tracking link also requires you to enter the first 12 digits of your card number which screams Phishing to me.

I ordered a lego set for £86 on the Sunday evening. The next cheapest retailer was £110. It arrived on the Wednesday morning. No complaints.

Ordered a pair of ghd hair straighteners was abit worried after ordering and finding trust pilot which I can now see that I was wrong and most reviews aint even about them its another buzz retail, dont get it twisted like I did buzz-retail is da bomb thank you, also a big shout out to there customer services a lady called Jessica your a star.

So it was my first time ordering with Buzz Retail and I had a problem with 1 item in my delivered order. Jessica from Buzz Retail customer service was brilliant; she contacted the company (Philips) over my Philips Hue Play Bar complaint and they were quick to respond and replace my item.

Because of this, I have rated my experience with Buzz Retail as a 5 star, as this is the service you expect for this rating.

I will use Buzz Retail again.

I was a little bit sceptical about using this company as there was no phone number on the website and the address looked like a residential area but they had the best price for the Lego set I wanted so I paid for it using Paypal and waited to see what would happen. I emailed Buzz Retailer for an estimated delivery time and they got back to me the same day. The Lego arrived really fast in Costco packaging and it's the real thing in brand new, unopened condition. I'm delighted with the price and speed of delivery and I wouldn't hesitate to use them again.

I've been looking at buying some Lego to keep me occupied while cooked up inside the majority of the time. Price comparison site showed Buzz Retail had the cheapest price for the set I wanted, substantially so.

I was a bit sceptical after reading some of the reviews on Trustpilot, but there were a few positive reviews so took a punt with my credit card. I received a prompt shipment email after a few hours. After 5 working days of receiving no emails I mailed their customer services who promptly replied to my email and told me it was shipped and should arrive the next day, providing a shipment ref number.

The next day my Lego set arrived in pristine condition. Odd it was shipped from Costco, but it's arrived, that's what counts in the end.

Will use Buzz Retail again.

Just want to say the staff are really helpful and actually care about what product you want