Iemand moet dit bedrijf stoppen
Iemand moet dit bedrijf stoppen, koop of bestel hier niets.
Ik wacht al maanden op een bestelling of een refund. Dat doen ze blijkbaar niet, enkel een coupon. Dit is tegen de Europese normen in.
De communicatie via mail is heel traag en bevat leugens.
Heel jammer, zou je niet verwachten van een organisatie uit Barcelona, maar het is toch zo.
Antwoord van By Lia
Hi Nelly,
First and foremost, we are really sorry that the solutions we have provided you are not of your liking.
Please bear in mind that the package was not delivered due to the fact that you placed incorrect information, writing the letter D instead on your name, therefore, the courier couldn't find your address and clasified it as "unclaimed" and currently on the way to our warehouse.
As we have mentioned in the emails, unfortuntely, due to the fact that the error relies on the information you provided at the time of placing the order, we can not be responisble of this issue and as we have mentioned, we will need to wait until the package it's back on our warehouse to refund your order or process a new delivery.
Nevertheless, due to the fact that we focus on providing an exceptional customer service experience, we have already offered you a coupon so that you can replace an order and avoid the waiting time however you declined it.
We are very sorry this option is not of your liking, however we can not issue a refund if we have not received the package back in our warehouse due to the fact that, as previously mentioned, it was an error made by yourself at the time of placing the order.
If you have any further questions or concerns, we will be more than happy to assist you through our customer service channels.
Best regards,
By Lia team