I have recently purchased a car that I found online at Caffyns Vauxhall in Ashford. I cannot give enough praise to the young sales person, Ebony, who helped me through the process. From my init... Toon meer
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Lees wat reviewers zeggen
Five stars. Although I’m fairly certain both Sam and I have aged during this process. I live in Aberdeen. The car was at VW Eastbourne. Most sensible people would probably have... Toon meer
Looked at a V60 75plate at Caffyns Worthing which was up for £35995 and asked for a valuation on my S60, 22plate with £3700+ extras and only 17800 miles. Not only was the p/ex offer poor but I then fo... Toon meer
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... Toon meer
Bedrijfsgegevens
Over Caffyns
Geschreven door het bedrijf
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contactgegevens
Verenigd Koninkrijk
- feedback@caffyns.co.uk
- www.caffyns.co.uk
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2K reviews
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Being unable to drive for 6 Weeks my…
Being unable to drive for 6 Weeks my car needed MOT
John Hards organised a collection and delivery which went very well. Andy who collected the car was very helpful and arrived at the stated time. Further work was required on my car this was arranged by Jon and Andy returned the vehicle to my home by lunch time . A First Class service!!!
27 mei 2025
Antwoord van Caffyns
Thank you so much for your kind words and thoughtful review! We're delighted to hear that John and Andy were able to provide a smooth and reliable service during your time off the road. Ensuring your car was taken care of without any added stress is exactly what we aim for, and it's great to know everything went to plan. We'll be sure to pass on your compliments to both John and Andy. Thank you again for choosing us we’re always here to help!
very helpful
29 mei 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Barbara. We are delighted to hear you found our team at Caffyns Group very helpful. Please don't hesitate to reach out if there's anything else we can assist you with.
Mark Harris was brilliant
Mark Harris was brilliant! Lovely, helpful, happy man.
24 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Leah, thank you for your fantastic review and five-star rating! We’re delighted to hear that Mark Harris provided such a lovely and helpful experience. We’ll be sure to pass on your kind words to him. Best regards, Caffyns Group.
Very satisfied
Very pleasant and friendly sales person not pushy didn’t try to upsell the car or any extra add ons we would recommend to anyone.
20 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your kind review and 5-star rating, Sharon. We're delighted to hear that you had a positive experience with our salesperson and appreciated the friendly and non-pushy approach. Your recommendation means a lot to us. Best regards, Caffyns Group.
Excellent Purchase Experience
Andrew made our purchase / part exchange a delightful experience. He was very professional, helpful, approachable and personable to us with our cheeky questions!
He explained the sale/purchase processes and procedures succinctly. He demonstrated the car clearly, not in a rushed manner and made us feel valued customers.
Many thanks Andrew, from Colin and Pauline
22 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review, Pauline. We're delighted to hear that Andrew made your purchase and part exchange such a pleasant experience. It's great to know he was professional, approachable, and thorough in guiding you through the process. We'll make sure to pass on your kind words to him. Thank you for choosing Caffyns Group, and we hope you enjoy your new car!
Harrison was very professional
Harrison was very professional and knowledgeable. He was a good salesperson as he wasn't pushy and treated us with respect, answering our questions in a calm and clear way. The company was understanding with us when we had to delay taking the car. Great communication throughout the process. Thanks, would recommend
22 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review and five-star rating, Kate. We're delighted to hear that Harrison provided professional and respectful service, making your experience with Caffyns Group enjoyable. It's great to know that our communication and understanding met your expectations. We truly appreciate your recommendation and hope you enjoy your new car! Best regards, Caffyns Group.
Great service staff
Prompt, friendly and informative staff. Angie & Katy on Service reception are particularly impressive
19 mei 2025
Antwoord van Caffyns
Thank you for your glowing review and five-star rating, Martin. We're thrilled to hear about your positive experience with our team at Caffyns Group. Angie and Katy on Service Reception will be delighted to know they made such a great impression. We look forward to welcoming you back in the future!
Very courteous and efficient.
18 mei 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Mrs Davis. We're delighted to hear you found our service courteous and efficient. Best regards, Caffyns Group.
Expected quality and service as usual…
Expected quality and service as usual by Audi brand . and friendly staff .
15 mei 2025
Antwoord van Caffyns
Thank you for your review and five-star rating, Customer. We're delighted to hear that you received the quality and service you expect from the Audi brand, along with the friendliness of our staff. We look forward to welcoming you back to Caffyns Group in the future.
I highly recommend Harrison in the Lewes branch!
I had an excellent experience purchasing my Lotus Eletre R, and I can’t recommend Harrison at Lotus highly enough. From the very first enquiry through to the handover, Harrison was professional, knowledgeable, and genuinely passionate about delivering the best customer experience.
He took the time to explain every detail of the car, answered all my questions with patience and clarity, and made the entire buying process seamless and enjoyable. His dedication and attention to detail made me feel completely confident in my decision.
If you’re considering a Lotus, I highly recommend asking for Harrison—you won’t be disappointed. Thank you again for making this such a memorable and enjoyable experience!
15 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Nick, thank you for your fantastic review and five-star rating! We are thrilled to hear about your excellent experience purchasing the Lotus Eletre R. Harrison will be delighted to know his professionalism, knowledge, and dedication left such a positive impression. We are so pleased he made the process seamless and enjoyable for you. Enjoy your new Lotus, and thank you for choosing Caffyns Group!
Recall for software update
Efficient and helpful service and the car cleaning wash and vacuum was excellent
14 mei 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, John. We're delighted to hear you found our service efficient and helpful, and that you were pleased with the car wash and vacuum. We look forward to welcoming you back to Caffyns Group in the future.
We bought a new Golf and the Kayle…
We bought a new Golf and the Kayle sales executive was very friendly and helpful and very professional made us feel comfortable it was all organised when we got there everything went smooth we where welcomed from amazing Manager Rob
29 april 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Veprim, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Great moneysaving service
My Volvo V70 AWD was leaking from the fuel overflow pipe. Replacing this and the filler pipe in theory require over 10 hours of work to get the transmission and fuel tank out of the way. The Caffyns technicians know a way to do this by simply lowering them out of the way, which reduces the time required to just over 2 hours. That saved me hundreds of pounds! Everyone at the Eastbourne Volvo dealership provided impeccable professional yet friendly service. With special thanks to Service Advisor Max.
13 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hello Michael, Thank you for the five star rating and review! We are glad you had a great experience at our dealership and wish you many more happy miles in your Volvo. Best Regards, Caffyns
Amazing start to finish service from…
Amazing start to finish service from harrison from the welcome to the handover nothing was to much. In fact he went above and beyond to make the handover happend a day earlier than planned to help me out. The service from all the team was incredible
5 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Nick, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Antwoord van Caffyns
Hi Matt, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Bought a new vehicle
Bought a new vehicle. Josh talked us through the whole Cupra range and options and listened to us
3 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Richard, Thank you for the five star rating and review! We are glad you had a great experience with Josh at our dealership. Best Regards, Caffyns
Antwoord van Caffyns
Hi Toni, thank you for your review and for highlighting our good service. We're sorry to hear that parking was a bit challenging, and we appreciate your feedback as it helps us improve. We look forward to welcoming you back to Caffyns Group Trust Pilot in the future.
just popped in to tunbridge wells on a…
just popped in to tunbridge wells on a sunday to check out a formentor , dan was very helpful showed me round a new vehicle in the showroom , asked for some figures and ordered one , they were sent over and the deal was done , vehicle was delivered before the end of the month and phone calls to make sure im doing ok with the car , great car and great styling , im loving it so far
1 mei 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Glenn, We are glad you had a great experience at our dealership and we wish you many more happy miles in your new Formentor. Best Regards, Caffyns
They need educating on customer service
I had an awful experience in buying a car from Caffyns it broke down with gearbox failure on the second drive out.
The real problem comes with their customer service which is frankly non existent it took my putting a previous bad review on here to prompt a proper phone call and apology and a small amount of recompense.
I was told lies and had information hidden from me about the car but of course they dispute it.
There is no way i would ever buy a car from Caffyns again.
I have now purchased a new VW Tiguan R line Black edition from JCB VW Tunbridge wells where the service was a world away from Caffyns and it was worth the wait of a couple of months for a great vehicle.
29 april 2025
Review zonder uitnodiging
I have already completed 2 surveys…
I have already completed 2 surveys about my recent visit. I think that is enough!!
21 april 2025
Antwoord van Caffyns
Hello Richard and Hilary, Thank you for the five star rating! Best Regards, Caffyns
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