CAFU Reviews 

Worst experience ever now it hard to get bookings every time you book it says two days waiting period

Not even trust worthy the app you can go to near by petrol station pump and fill gas’s than use this this app

It saves time

No time slots available to book from past few days. Looks like company going through crisis won’t last for long time. Customer service is only giving fake promises. I have vouchers worth thousands and don’t know what to do with it now.

Constantly cancelling bookings made, even if booked far in advance.

Very unreliable, I would suggest using fuel stations instead to avoid the headache

I had a terrible experience with the service. I have schedule a petrol for Saturday night at 9:30 pm and was given a time slot for sunday afternoon from 2pm to 4pm. However sunday at 4:02 pm my appointment was canceled without any notification. This is honestly the worst service and customer support I have ever encountered.

Very bad customer service
Very bad company don't try it
Don't try it don't try it

Discriminating behaviour! Their driver was rude, anettentive, not willing to help, moreover refused to tank my car because their application (even tho i added my new driving plate number) for some reason booked to my old driving plate number the service. He didnt show me how to change the booking he got in his tall seat talking down on me raising his voice (on a women). I kept asking him please check its same car, its my phone you called its my booking. Its friday afternoon theres huge traffic in dubai and the fueling service has a 2 hour window. He forced me to cancel my booking on the middle of the street and when i showed him my new booking he drove away left me standing on the street next to his car!!! I never met such a rude behaviour in UAE to a woman but this was next level! Their phone number sais its busy and you cannot place a call! Their whatsapp chat does nothing besides saying sorry for your inconvenience! I literally almost had a heart attack from how upsetting this incident was!!!!

Tank 40% full instead of 100%
Customers service lost in the forest

Shocking customer service. Driver didn't show. Blamed me for not parking my car in the right location. The same location I park my car every night outside my villa, same location I order my fuel from. Notes even has address. Still my fault!!! Never again.

This is very unacceptable experience ever since we use a cafu service for an emergency situation and today when i was stuck with punctured tyres I used cafu … first time when i ordered they had payment issue and it wqs not ordered
Second time when i ordered an appolo tyres which payments was issued and order was placed , but later on after some time the cafu pilot texted me and told me it is not available and he was suggesting me i take china tyres which is only one year warranty , than j called the customer service rhey explained the same thitn and why would these people recommend me a china company tyre which is only one year warranty and which o have ordered is an 5 years warranty and after all thus discussion they are saying we will refund ….. they never gave me an solution and instead wasted my one hour where i was standing in the heat
I need an explanation and

Great car service today. Nadeesh is great!! Very informative and gave me a full brief on the service he did including photos of all steps after the service and some tips and recommendations. I would definitely recommend him.

Back to Scholl Bundle was subscribed. No promo code received. Called CAFU helpline and after 2 days promo code was sent via WhatsApp and now when it is used for CAFU Go shows Invalid Code. Called helpline again and they need 48 hours to look into this.

Better not market such things which cannot be implemented smoothly and with hassle to the customer!

Cafu has gone down real fast real bad, management change time !

This is really not helpful application. I had a very bad experience today with them. They came and just left me without any help.
There application shows and is meant for help but in real they dont.
So please never depend on them, better to go petrol pump and get petrol galon.

Calling and waiting for cafu is a waste of time you guys choose the wrong name you are not cafu at all

Irresponsible and Unexperienced staff, Poor Services,
Never preferred anyone

What an unprofessional company Cafu is!! I am not surprised from my review when most of other reviews are negative. I am pregnant and almost delivering and they kept me one hour waiting in the sun as they didn’t accept to put fuel to my car that was in a public parking that operates under Salik despite me offering to pay the parking and begging them as I am pregnant! What a shame; you should change your slogan and customer experience expectations!

i wish i had read all the reviews first. I've used Cafu’s battery replacement service last night. the technician was polite and the job was done well... but he arrived 2 hours late... it's really frustrating and sooo tiring.. not recommended.

If there was an option for 0 stars, I would give it.

I’ve been replacing car batteries for over 15 years, and they normally last 1.5–2 years. In Dec 2024, I tried CAFU in Dubai and paid AED 335 — not cheap at all. Now, just 8 months later (Aug 2025), the battery is completely dead. I’m not even sure if they installed a new battery or a recycled one.

When I called for a replacement under warranty, it turned into a nightmare — 5–6 phone calls, 6–7 follow-ups on WhatsApp, and waiting from 8 AM to 5 PM. Only then did they finally inform me that the warranty is not valid outside Dubai. This is despite me clearly stating in the morning that I had moved to Abu Dhabi.

They wasted my entire day, offered slow and poor customer service, sold me what feels like rubbish-quality batteries, and failed to mention anywhere in the purchase email or warranty card that the warranty is Dubai-only.

Zero stars. First and last time I use CAFU.

Been using Cafu for years but in last 6 months the reliability has been shocking. Now they are charging when before the service was free. It's crazy that it went from free to 20aed delivery and 2aed service fee!

Don’t go for car wash with this company very poor service and extremely bad cleaning with very high price highly not recommended