camperbug.co.uk Reviews 

93
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 1 van de 5 sterren

Booked and paid a deposit for a campsite through Camperbug before reading the poor reviews. I contacted the campsite direct to confirm they booking but they told me they don't take bookings through Ca... Toon meer

Beoordeeld met 5 van de 5 sterren

We absolutely loved our time using Vinnie on the North Coast 500. The van came with everything as described with some added surprises we were celebrating our honeymoon we got a bottle of Prosecco, alo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I don't always write reviews but we had such a fun hliday, I feel I should. We hired a van from Camperbug, it was easy to drive and economical. Travelled across to France and spent a glorious week cam... Toon meer

Beoordeeld met 1 van de 5 sterren

Completely unusable site - the owner must decide whether to commit to the booking without being able to gather or share the information required to meet the needs of the UK's main SDH insurer. Going a... Toon meer

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

Cool Campervan Hire


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

93 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(93)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic Bodhi van!

Bodhi was a fantastic van Had everything we needed for our trip to Devon Cant thank Darren enough So easy to deal with All round top bloke and a Top Van

21 januari 2022
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Yes we agree, Bodhi and Darren are a super pair! Thanks for taking the time to post your review here and on Camperbug we loved hearing about how the trip went.

Beoordeeld met 5 van de 5 sterren

Maybelle is easy to drive

Maybelle is easy to drive although sometimes picking reverse wasn't always first time. However, I found by double de clutching she went into reverse no problem. Great Motorhome to drive, comfortable, and comes complete with all the equipment you need.The owner Nick is really easy to get on with and took time out to explain the workings of the Motorhome before my departure. I found him flexible in all ways and will be hiring again sometime in the near future.

21 januari 2022
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

We love Maybelle too, she's such a glorious classic motorhome, with bags of character and it's so good to hear that she drives so smoothly. Thanks for your review of her and Nick and great to know you want to do it all again.

Beoordeeld met 5 van de 5 sterren

Loving Luna......

Loving Luna......

Travelling is a lost art. We spent many hours, over several days looking for the right campervan for our trip to Dumfries and Galloway. We knew that what we wanted was not just a vehicle. We were looking for a companion.

Too often in our busy lives the race to arrive at your destination comes at the expense of the many pleasures that can be found from the journey itself.

And then, after almost giving up, we found Luna. She is a well thought out, and obviously well loved van. Just looking at the selection of OS maps on board lets you know that she has seen some wonderful places. The kind of places that most just simply pass by. Quiet, beautiful spots to catch your breath and recharge.

Luna is equally at home on a site with electric hook-up but is kitted out with a 12volt system and diesel heater. Perfect for days out, or longer trips off grid.

A 3-way fridge, 4 burner hobgrilloven combo help take care of meals. There is a surprisingly easy pull-out sofa bed and two more seats in the living area and a wind-out awning to create outdoor space wherever you end up.

Her owners have clearly learned what is needed on campervan trips. There was everything we would expect and quite a few items that you simply know were added as they have been needed along the way.

Luna is your ideal companion if you are looking for a friend to help you unwind Wherever you decide to take her, she is well prepared. The rest is up to you.

Dave, Tracey Leo. Galloway be trip. May 2021

21 januari 2022
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Thanks for such a long and thoughtful review and for posting it here too, we really appreciate it. And yes you're absolutely right, the best thing about travelling in these beautiful machines, is to be in the moment and watch the rest of the world hurry by. Vans like Luna are brilliant for creating that off the grid and back to basics feel. Whilst at the same time you can see that the owners love her and have provided everything you need for a trip away. Pleased you managed to experience it.

Beoordeeld met 5 van de 5 sterren

Vinnie

We absolutely loved our time using Vinnie on the North Coast 500. The van came with everything as described with some added surprises we were celebrating our honeymoon we got a bottle of Prosecco, along with lots of treats for the trip. We originally booked the van through another Camperbug page. The new owners were more than accommodating to honour our booking to make sure pick up drop off suited us. If anyone is thinking about hiring a van, I would throughly recommend this one.

21 januari 2022
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Hi Michael, thanks for writing this review and sharing it again here, we really enjoyed hearing about your trip in Vinnie and sounds like you had a lot of fun doing the North Coast drive. All the best, Camperbug.

Beoordeeld met 5 van de 5 sterren

Lovely little campervan

automatic on hilly country lanes is a big plus. More than that was the help and support we received from the owner, not only hiring to us at very short notice when another rental fell through but the information and guidance he gave was invaluable. Would highly recommend bit the van and the renter to anyone looking for a good camper van experience.

21 januari 2022
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Thanks for writing your review Nigel we love T3s too! And we agree that they can take a bit of getting used to, especially if you have just jumped out of a modern car. Having an automatic like Renton makes those hill starts a breeze. Nice to hear too that you got a lot of advice from Mark and were able to get the trip organised with him at short notice.

Beoordeeld met 2 van de 5 sterren

Terrible website

Terrible website. The calender shows availability so you message the owner and they say they don't! Complete waste of time contacting 5/6 owners when they said they had availability when in fact they didn't.

23 juni 2021
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Thanks for your review Victoria. We try really hard to make sure the thousands of customers that book with us every year have a great time and we like to think we succeed. We are sorry we fell short here. We just checked your records and you contacted 2 owners not the 6 you mention. One had not updated their calendar. We apologise, we ask owners to regularly do this. The second could not accept a 4 night hire as they have a minimum of 7 nights during August. During the summer the owners are extremely busy and unfortunately the number of campers and motorhomes is outstripped by demand. We hope you found a campervan for your trip and if you need some advice on using the site, please drop us a line. All the best, Camperbug

Beoordeeld met 1 van de 5 sterren

As an owner of a campervan

As an owner of a campervan, this has to be by far the worst website I've used. Terrible navigation and clumpy website, messages from hirers just dissappear! Go elsewhere would be my advice.

28 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE

DO NOT USE. They do not check the safety condition of the campervans and do not respond to any complaints or queries. Avoid at all costs.

10 mei 2021
Review zonder uitnodiging
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Antwoord van camperbug.co.uk

Dear Toby, we are very sorry for your experience but this is simply not true. There are hundreds of classic campers for hire on Camperbug and they are all MOTed, serviced regularly, fully insured (it would be illegal for them not to be) and above all, loved to bits by their owners. You can't own a beautiful old camper without viewing it as a labour of love. They just need a little more care when driving than a 3 series BMW, we feel when you hire a classic campervan, the journey is just as important as the destination. In our defence the owner was responsive and offered you to return the van for a full refund when the back shelf fell, which you refused and were happy to continue on holiday. The owner is an upstanding person, has been on Camperbug for many many years and we believe tried to make things right. We are very sorry to hear you were not happy and hope that you have since - or soon in the future are able - to enjoy a trip away in one of these beautiful old machines. All the best, Camperbug.

Beoordeeld met 2 van de 5 sterren

As a campervan owner

As a campervan owner, Camperbug are not that customer focussed compared to other similar sites, such as Camplify and Camptoo. They also charge more for the little they do, to the point where they do not even check the basic levels of safety and roadworthiness of the vans that they have on their books. Things like checking current MoTs and insurance, gas safety certificates etc is not part of the Camperbug responsibility. Of late they have also become dictatorial in their approach. If you want good van owner service then go to other sites such as Camptoo and Camplify. These companies are streets ahead.

19 april 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This website is real - but better options exist - far better!

This website is real, but is terrible! they have cornered the market so have huge numbers of users - but take advantage of this by treating renters and hirers alike badly. The system is horrendous meaning as a hirer you cannot see messages from renters until more recent inbound queries have been cleared.

Camplify is far more modern (it handles card payments direct, CB requires you to transact with them and separately with the hirer), their insurance is included and competitive and their customer service works well. The issue is the have few users! so please please use them not campberbug.

(I have not been asked to write this but list on both)

30 maart 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No transparency or customer service

We added our lovely camper to it. Had three enquiries and third time around we decided to take all our information out as it was impossible to actually help the people with their booking or respond their questions when we ourselves had no answers, guarantees or knew where the money was going! Definetely earned our full distrust!!

15 maart 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor - suggest you stay away

What an interesting company, no contact number, they don't take any emails seriously and offer appalling customer service. I'm not sure if that many people actually book, it's almost impossible to find any reviews - apart from ones on their own website which of course are all excellent (and probably made up). There website is very confusing for people and very hard to book and hire a van out using them. There are suggestions it's actually a scam site. One to avoid I think.

8 maart 2021
Review zonder uitnodiging

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