I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Bedrijf heeft geantwoord
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Toon meer
Bedrijf heeft geantwoord
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary South
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4,7
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Our fridge broke down and we were in…
Our fridge broke down and we were in desperate need of a new fridge. Our range also had a burner that stopped working so we were in the market for that too. We went in and were served by Gary Gill. He introduced himself and then let us wander around a bit to see the options available. We already kind of knew what we were looking for based on consumer reports. Gary walked us through the pros and cons, showed us various models of the type of appliances we were looking for and helped us make a quick, but informed decision. The process was no pressure and very comfortable. The appliances were delivered 2 days after which was awesome! The delivery team was also very good and took care not to scratch our hardwood floors and brand new kitchen cabinets. It was a tight squeeze but they got the appliances in with no issues at all. I also appreciated the care taken attaching the fridge waterline! Overall...a 5 star experience.
24 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Gregory Thomas
We are so glad to hear that Gary was able to guide you through a comfortable, pressure-free visit, and that our logistics crew handled your tight layout constraints so meticulously.
We look forward to welcoming you back the next time you need us!
Sincerely,
CAS
Very kind and knowledgeable staff
Very kind and knowledgeable staff.
The appliance that I wanted was available for delivery within a couple of days.
I will definitely buy from them again and I have told my family and friends as well.
1 juli 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Jody,
We are happy that our team provided such an informative visit and that we could get your choice ready for drop-off so rapidly.
We look forward to assisting you with any future appliance needs!
All the best,
CAS
Annulation
J'ai passé un commande en ligne, ils ont eu l'amabilité de me dire qu'ils ne pourraient pas respecter le délai de livraison
J'ai donc appelé le service à la Clientèle et Ayrwin, a été très courtois et annulé la commande. MERCI Ayrwin, gentil et humain.
J'ai toujours un bon service chez CAS.
5 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary South
Hello Brigitte
Nous sommes ravis d'apprendre qu'Ayrwin a su faire preuve d'un professionnalisme aussi courtois et humain pour vous aider.
Nous avons hâte de vous servir à nouveau à notre succursale de Calgary South !
Salutations,
CAS
Great choice of models
Great choice of models - competitive pricing. Delivery option was better than competitors- I could get the appliance I wanted sooner. Delivery easily scheduled and I was contacted when the delivery team was heading my way.
30 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello
It is wonderful to hear that our competitive pricing, extensive model selection, and prompt delivery options stood out to you.
We look forward to welcoming you back whenever you need us next!
Sincerely,
CAS
Excellent service
Sales dept very professional and delivery people very friendly and efficient!
Great experience! Highly recommend !
30 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Sandra
It is fantastic to hear that you had such a professional experience with our sales department and found our delivery team so efficient.
We look forward to welcoming you back down the road!
Kind regards,
CAS
Our sales person Imanbir was great at…
Our sales person Imanbir was great at explaining our options for a fridge and stove, as we live in a condo. (IE: door swing on fridge).
Our delivery crew were very careful on bringing in the new appliances and the removal of the old ones.
Great service all around.
30 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Troy
We are happy that Imanbir could provide such helpful condo-specific insights for your layout and that our delivery team took excellent care of your home.
We look forward to seeing you at the store on your next visit!
Respectfully,
CAS
The new range we bought is working…
The new range we bought is working great, I really like it, Thank you Debbie Montgomery
19 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
Thank you, Debbie, for your kind review and for choosing CAS! We're so glad to hear you're enjoying your new range. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Service facile et très professionnel
Service facile et très professionnel! Merci à Minousha pour votre aide !
29 juni 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary South
Bonjour Martine,
Merci pour votre excellent avis et pour avoir choisi CAS ! Nous sommes ravis d’apprendre que vous avez eu une expérience simple et très professionnelle, et que Minousha a pu bien vous aider. Nous apprécions sincèrement votre confiance et votre soutien. Au plaisir de vous servir à nouveau — n’hésitez pas à penser à CAS pour vos futurs besoins en électroménagers et à nous recommander à votre famille et à vos amis !
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Glen,
Thank you for your feedback. We’re glad everything was completed for you. We appreciate your business with CAS and hope to have the opportunity to serve you again. Please feel free to recommend CAS to your family and friends.
CAS
Professional service
Professional service, friendly staff, good communication. We are return customers.
14 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
Thank you for your continued support and kind words! We’re glad to hear you experienced professional service, friendly staff, and clear communication. We truly appreciate your repeat business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Service at the show room was good
Service at the show room was good, helpful and polite.
Delivery was quick and safe.
17 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Paul,
Thank you for your kind feedback! We’re glad to hear the showroom team was helpful and polite, and that your delivery was quick and safe. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Albert,
Thank you for your kind feedback! We're glad to hear you had a great experience and that the delivery and haul-away service went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Deliver is on time
13 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Hayde,
Thank you for your feedback! We're glad to hear your delivery was on time and went smoothly. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future—please keep us in mind and feel free to recommend us to your family and friends!
CAS
Great customer service from purchase to delivery.
Thé salesperson took the time to suggest several options. He was competent and attentive to our needs. He arranged the delivery. The delivery guys were helpful and friendly. The whole experience went very smoothly. We have friends that referred us to this company due to their experience with customer satisfaction and we will do the same given the opportunity.
12 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Yogi,
Thank you for choosing CAS! We're pleased to hear that our team took the time to understand your needs, provide helpful options, and ensure a smooth delivery experience. We truly appreciate your business and your willingness to recommend us, and we look forward to serving you again in the future. Please continue to share your experience with family and friends!
CAS
So happy with my entire CAS experience!
My sales rep Arvinder is always great to work with for my order. He promptly communicates, assists with my purchases and answers all my questions. The delivery always shows up when scheduled, on time and is very professional and courteous. The installation is done efficiently and carefully and I am always very satisfied with my new appliance. I will return to CAS when I need more appliances and I highly recommend to other purchasers. Thank you!
9 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Susan,
Thank you for your wonderful review and for your continued trust in CAS! We're delighted to hear that Arvinder has consistently provided excellent service and that your delivery and installation experiences have been smooth and professional. We truly appreciate your business and your recommendation. We look forward to helping you with your future appliance needs, and we're grateful for any referrals to family and friends. Thank you for choosing CAS!
CAS
Great team.
Knowledgeable sales person. Great delivery team. Personable plumber. Thanks team.
17 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS and for your kind feedback! We're happy to hear our sales, delivery, and installation teams all provided a great experience. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Sadek,
We are delighted you found our in-store assistance helpful and knowledgeable. Thank you for your feedback!
CAS
Gary was a great help
Gary was a great help. He was not at all pushy and had just the right level of pitch, and responded quickly to my follow up calls. Very happy with the service and would definitely recommend
13 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Elinor,
Thank you for your wonderful review! We're delighted to hear that Gary provided attentive, no-pressure service and was responsive to your follow-up questions. We truly appreciate your business and are grateful for your recommendation. We look forward to serving you again, and we'd be honoured if you shared your experience with family and friends.
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Wayne,
Thank you for your feedback! We're glad to hear you found good value and had a positive delivery and installation experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to family and friends.
CAS
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