I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Toon meer
Bedrijf heeft geantwoord
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Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Bedrijf heeft geantwoord
Dealing with Canadian Appliance Source was very easy. One price for delivery, hook up and haul away your old machine. Just easy.
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary South
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4,7
Uitstekend
2K reviews
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Antwoord van Canadian Appliance Source - Calgary South
Hi Wayne,
Thank you for your feedback! We're glad to hear you found good value and had a positive delivery and installation experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to family and friends.
CAS
Having a fridge in stock that is the…
Having a fridge in stock that is the correct size for the space was important and lead to my decision in purchasing from here
4 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Jennifer,
Thank you for your feedback! We're glad we had the right refrigerator in stock to fit your space and meet your needs. We truly appreciate your business and are happy you chose CAS. We look forward to serving you again in the future, and we'd be grateful if you recommended CAS to your family and friends!
CAS
Le conseiller a su comprendre le but de…
Le conseiller a su comprendre le but de mon appel, très bon sens de l’écoute, un timbre de voix très agréable, il m’a demandé s’il pouvait faire autre chose pour moi. Félicitations
12 juni 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary South
Bonjour Francesco,
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que notre conseiller a bien compris votre demande et a su vous offrir une écoute attentive et un excellent service. Nous apprécions sincèrement votre confiance et votre soutien. Au plaisir de vous servir à nouveau chez CAS, et n’hésitez pas à nous recommander à votre famille et à vos amis!
CAS
Sara was a superstar
Sara was a superstar! It was a bit of a rush and a bit of a test for her. Challenging size requirements and limited timeframes, but she rose to the occasion and met my needs! Exceeded my expectations and got me what I needed in a new refrigerator within my budget. Would highly recommend dealing with this group! Delivery had a shaky start due to my location , but the guys were stellar at getting the job done! They were outstanding, in and out with no fuss no muss! I will go to them for my next appliance purchase 💫
7 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Diane,
Thank you for choosing CAS and for sharing your experience! We’re thrilled to hear Sara went above and beyond to find the right refrigerator within your budget and timeframe. We’re also glad our delivery team was able to get everything completed smoothly. We truly appreciate your business and look forward to helping you with your next appliance purchase. Thank you for your recommendation, and please feel free to tell your family and friends about CAS!
CAS
I’ve never shopped at Canadian…
I’ve never shopped at Canadian Appliance before but when I was researching a new dishwasher I found they had the best selection and best pricing. When I went to the store the salesman was very helpful but never pushy and made my decision very easy. I am now looking for a new stove and look forward to working with them again.
31 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Kathryn,
It was a pleasure helping you find the right pricing and selection for your home. We are thrilled to hear that your experience with our team was comfortable and stress-free!
We look forward to working with you again on your next appliance purchase.
Warm regards,
CAS
Great store to shop at, great service and even gave a little discount. Delivery was great with no charges.
Very friendly service and found what I needed.
5 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Pat,
We always want to ensure our guests find exactly what they need while enjoying a welcoming atmosphere and great value.
We look forward to working with you again soon.
Many thanks,
CAS
Good price
Good price
Well Informed on products
Well Informed on delivery schedule
Excellent delivery team
Very satisfied with overall experience, will probably go there for future appliance purchase and reccomend to others
3 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Darryl,
Thank you for your thoughtful review! We're glad to hear you were satisfied with the pricing, product knowledge, delivery coordination, and our delivery team. We truly appreciate your business with CAS and look forward to helping you again with your future appliance needs. Please feel free to recommend us to your family and friends!
CAS
My experience was great ...
Virendar was very helpful in advising me when choosing a new dishwasher.
The delivery staff were professional and prompt.
When I need to get some more appliances, I will definitely go back there.
2 juni 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Mark,
Thank you for your kind review! We're glad Virendar was able to help you choose the right dishwasher and that our delivery team provided professional, prompt service. We truly appreciate your business with CAS and look forward to helping you again in the future. Please feel free to recommend us to your family and friends!
CAS
Excellent service
The refrigerator was delivered within the projected window. My old refrigerator was taken away at no extra cost. The men doing the delivery were professional and took care not to cause any damage.
20 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS! We're pleased to hear your refrigerator was delivered on time and that our delivery team provided professional service while taking great care in your home. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends for their appliance needs!
CAS
Smooth process from start to finish
The sales rep listened carefully to me and didn't make any errors in entering information. He was competent and thorough and we talked through all of the options and details. The delivery men communicated clearly and gave me a time window and then an updated time when they would arrive. I really appreciated that. We live in a rural area, and gave them a pin, and they didn't get lost. They had to drive almost an hour from the previous delivery to get to our place, and I'm impressed the company delivers this far out. They were polite. They removed the old fridge and moved the new one into place. It was clearly very heavy and awkward but they did it smoothly and didn't break anything. No problems. After they left, we wiped the fridge down, put the door handles on, and adjusted the tilt of the fridge so the door closes by itself. It's working pretty well and I'm happy with it. The sales rep checked in with us again, and I appreciate the follow up communication. The whole process was very smooth.
30 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS and for your detailed feedback! We're glad to hear your sales representative was thorough and attentive, and that your delivery team communicated clearly and handled everything carefully, even in a rural delivery setting. It's also great to know the follow-up support and overall process met your expectations.
We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Surprised at the service and price.
We had been to 2 or 3 other appliance stores, not completely satisfied as we were looking for 2 appliances, a d could not find both at one dealer.
We walked into Canadian Appliance Source and not only did they have both appliances they offered a discount on both. We made the purchase within 15 minutes of arriving...including free delivery and set up.
13 mei 2026
Professionalism and communication from…
Professionalism and communication from start to finish. Five star all the way. Thank you.
21 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Ruth,
We are so happy to hear that our professionalism and communication met your expectations. Thank you for your kind words.
CAS
Service professionnel
Arwyn a répondu à toutes mes questions, très professionnel et avec beaucoup d’humour.
28 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary South
Bonjour Laure,
Merci d’avoir choisi CAS et d’avoir pris le temps de partager votre expérience! Nous sommes ravis d’apprendre qu’Arwyn a répondu à toutes vos questions avec professionnalisme et bonne humeur. Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir à nouveau bientôt. N’hésitez pas à recommander CAS à votre famille et à vos amis!
CAS
Purchasing Experience was great
My experience researching dishwashers on their website was easy and informative, my visit to the store was very beneficial and Imanbir Singh was very helpful with additional info and recommendations. I am in a rush for this appliance so contacted the predelivery care representative Yudish Rajaysur and he was very fast and professional. I really appreciate buying appliances here due to the service, selection and price. This is my third appliance bought here in the last 2 yrs.
28 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary South
Hi Dave,
Thank you for your continued support and for choosing CAS again! We’re so glad Imanbir Singh and Yudish Rajaysur were able to provide helpful and professional service throughout your experience. We truly appreciate your business and look forward to helping you with your future appliance needs. Please continue to keep CAS in mind for your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Pat,
Thank you for choosing CAS! We’re happy to hear your experience was simple, on time, and hassle-free from delivery to setup and haul away. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
The two delivery men were extremely…
The two delivery men were extremely efficient and courteous. I would highly recommend their service and would not hesitate in the future to utilize them as the communication about delivery date and time is excellent and they are very careful moving appliances in and out of your home.
23 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Happy,
Thank you for choosing CAS! We’re delighted to hear our delivery team was efficient, courteous, and careful, and that communication around your delivery went smoothly. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Arrived on time
Arrived on time, were helpful with stuff we asked them to do or said we’d do ourselves, polite, left no mess, and were very quick with the removal of the old machine and getting the new one in place.
15 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Jacqueline,
Thank you for your great feedback! We’re glad to hear the delivery team was on time, efficient, and helpful throughout the installation and removal process. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Absolutely Terrible after sales…
Absolutely Terrible after sales customer service!! After purchasing a washer/dryer pair, the Maytag washer was defective during operation on our initial 2 loads of washing on our delivery date. Notified CAS right away that same day of the problem and sent videos/pics. Canadian Appliance Source after sales department refuses to replace/exchange the defective machine after completing the return request and we've been 2 weeks of not being able to wash laundry now with this brand new machine. We were told we would be contacted by the manufacturer to book a technician. Now 2 weeks later we still haven't been contacted. Will now be having to do a request to Maytag for the 30 day money back guarantee and will have to wait to get a refund for this product. Where is the customer service here from Canadian Appliance... there is none!! Save yourself the headache.. do your homework and buy from somewhere that will actually replace/exchange the machine for you when they sell you a defective lemon from day 1!
9 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Dear Customer,
Thank you for taking the time to share your concerns with us today.
We sincerely apologize for the issues you experienced with your Maytag washer.
We understand that you are unsatisfied with the product and have been advised to claim a refund through Maytag's 30-day money-back guarantee program.
Our Aftersales Team remains at your disposal should you require any further assistance.
Sincerely,
CAS
Efficient help without the sales pitch
Easy transaction. Virender Chahal was quick, efficient and gave me clear options and recommendations. I didn’t need a sales pitch - I just needed replacement appliances, quickly and at a good price and he delivered. He researched models for me, gave me honest answers to my questions, calculated prices quickly and got me next day delivery.
12 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi JS,
Thank you for your thoughtful review! We’re glad to hear Virender Chahal made the process quick and efficient and provided clear, honest guidance to help you find the right replacement appliances. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great sales and support by Imanbir
Great sales and support by Imanbir; didn’t oversell, and was very helpful and thorough. Delivery was seamless; the guys were great, again thorough and made sure I was happy before they left. 5 stars.
11 mei 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi David,
Thank you for your wonderful review! We're so pleased to hear our team provided helpful, thorough service and that your delivery was seamless. We appreciate your business and look forward to serving you again.
CAS
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