I had a great experience with CAS, especially thanks to Raeesah. She was very helpful, friendly, and professional when I needed to make a change to my fridge order. She made the process simple and s... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Bedrijf heeft geantwoord
Dealing with Canadian Appliance Source was very easy. One price for delivery, hook up and haul away your old machine. Just easy.
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary South
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt service
Prompt service, but did not hover while we decided. Very good delivery and pickup service.
24 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Wes,
We're happy to hear that you received prompt service and appreciated our delivery and pickup. Thank you for your positive feedback!
CAS
Great service from sales to delivery.
22 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Brenda & Garth,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
Great Prices, Knowledgeable & Helpful Sales Staff
The salesperson Imanbar Singh was very knowledgeable and helpful. Prices were very competitive. Delayed delivery was easy to arrange as we bought the appliances in December 2025 and did not need delivery until April 2026. The actual delivery was on schedule and seamless.
1 december 2025
Antwoord van Canadian Appliance Source - Calgary South
Hi Barry,
Thank you for sharing your experience! We’re so glad to hear that Imanbar Singh provided knowledgeable and helpful service, and that you found our pricing competitive.
It’s great to know we could accommodate your delayed delivery needs and that everything arrived on schedule with a smooth, seamless experience. That’s exactly the level of service we aim to provide.
We truly appreciate your business and your support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thank you for choosing CAS!
CAS
Very pleasant and respectful delivery…
Very pleasant and respectful delivery people! They were careful with both the new appliance and with the building through which they were taking the old appliances
17 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Michela,
We appreciate your feedback! We're so glad to hear our delivery team was respectful and careful with your new appliance and your building. Thank you for choosing us!
CAS
Good Service and a Good Experience
Sara was great. Listened to our wants and needs and then made us a good deal. Much appreciated.
15 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Stewart,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're glad to hear Sara took the time to listen to your needs and was able to find you a great deal.
We’ll be sure to pass along your feedback to her—it means a lot to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
excellent customer service.
staff was very helpful when ordering our new fridge. Purchasing and setting up delivery was very easy and we were able to get our fridge the next day.
the delivery team was fantastic! they were quick and very careful not to damage floors, walls and doorframes even though it was a tight fit. Even when the new fridge didn't fit through the doorframe into the kitchen they were able to adjust by removing the drawer and get it through without damage.
11 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Bradley
Our delivery team takes great pride in their precision, and we are happy they could navigate your space to get your new fridge perfectly in place.
We look forward to serving you again!
All the best,
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hello Denis,
We are glad to hear that you enjoyed a relaxed, pressure-free environment while shopping with us. Providing helpful service at your own pace is exactly what we aim for, and we look forward to seeing you at the store again soon.
Best regards,
CAS
Washer/Dryer purchase
Quick delivery of appliances after ordering on line. Delivery guys were efficient and careful not to damage any property.
10 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Kat,
It is wonderful to know that our team was able to get your new appliances to you promptly and with such care for your home. We look forward to working with you again on any future projects.
Warmly,
CAS
I bought a fridge, low price and excellent service
I bought a fridge. The height was critical as it had to fit under existing cupboards. Canadian Appliance Source had extensive stock, they provided accurate online descriptions and specifications, and they offered the lowest price for the unit I chose.
They provides excellent delivery and haul away service. The delivery staff was outstanding. .
8 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Robert,
We are thrilled that our extensive stock and accurate online specifications helped you find the perfect fridge to fit your specific space. It’s great to know the delivery and haul-away service met your expectations, and we look forward to working with you again.
Sincerely,
CAS
Would use them again
Good sales service and easy to deal with. Delivery service was excellent with phone call 30 minutes prior to dewlivery.
9 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Ernest,
We're glad you found our sales service helpful and easy. It's great to hear our delivery service, with its advance call, worked well for you.
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Sharon,
We're happy to learn that our salesperson was patient and made your buying experience easy. We appreciate your business and your feedback!
CAS
Purchase was fast and easy
Purchase was fast and easy, received and set up as specified at time of purchase
8 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi,
We're happy your purchase was fast and easy, and the setup met your expectations. Thank you for your positive feedback; we appreciate it!
CAS
Imanbir was amazing
Imanbir was amazing. Thanks for being available on Easter Sunday and making sure my delivery arrived on time
8 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Melissa,
We're so happy to hear that your delivery arrived on time, even on Easter Sunday. Thank you for sharing your positive experience with us!
CAS
Ima Singh he is very professional service. Completely happy to see you again …
Imanbir Singh he is very professional and helpful.
Happy to see him again.
5 april 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Cuong,
Thank you for your kind feedback! We’re so glad to hear that Imanbir provided professional and helpful service, and that you had such a positive experience working with him.
We truly appreciate your business and are grateful you chose CAS. We look forward to welcoming you back again soon, and we’d be happy to assist your family and friends with their appliance needs as well.
Thanks again for your support!
CAS
On time clean delivery
29 maart 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Walter,
We're happy you valued our prompt, tidy service! Thanks for your feedback; it means a lot to us.
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hello Susan,
We pride ourselves on a low-pressure environment and top-tier logistics, so we are happy to hear you had such a positive experience.
We look forward to helping you again down the road.
Best, CAS
Quick sale process
Quick sale process, delivery within a few days and a great warranty price
26 maart 2026
Antwoord van Canadian Appliance Source - Calgary South
Hello Kim,
We are glad we could provide an efficient purchasing experience along with a quick delivery and great warranty value.
We look forward to seeing you at our Calgary South store for your next upgrade.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Calgary South
Hi Christelle,
We appreciate your feedback and are so glad our assistance was helpful, and the delivery was super fast for you!
CAS
Sales person had good knowledge of…
Sales person had good knowledge of products.
Delivery and set up was on assigned time and professionally completed.
31 maart 2026
Antwoord van Canadian Appliance Source - Calgary South
Hi Maurice,
We're glad you were satisfied with our team's product knowledge and the professional delivery and setup service. Thank you for your positive feedback!
CAS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.