Canadian Appliance Source - Calgary South Reviews 

Salesman was great with us and the delivery workers did a great job bringing our new fridge and taking away our old one!!

I wasn't able to return LG fridge in the 48hrs customer satisfaction supposedly CAS claims to have, because I put my food inside it during that time. I will never promote or use CAS again. Very poor customer satisfaction service. The huge 4'' fridge door will not open properly to access drawers in the space where the fridge goes.

Everyone was super pleasant, helpful and easy to deal with. Delivery was on time as schedule, the delivery people were careful and helpful.

Great experience completed on a Sunday night. My fridge sailed and I had a new LG by Tuesday. Fastest in Calgary. No muss or fuss. Thankyou!

The service in store is pretty good and professional, I really appreciate that. But the installation information is not clear, I was told fridge installation is covered, but not mentioned that I need to purchase the pipe for water filter myself. When the fridge arrived, the service person said no installation, I have to book another service with extra charge.
I would like to ask the sales person to provide enough information as more as possible.

Thanks

Quick, Easy, Friendly staff and Good prices. Thanks again!! On the phone the service rep was pleasant and quick to get things done, The delivery guys were quick, efficient and friendly!

We have felt with Canadian Appliance before and found them to be competitive, friendly and very easy to deal with.

Great delivery, great prices, great sales team. Great that you take away old appliances.

Easy, fast from purchase to delivery. Second time ordering from them and we'll be back again.

Seldom do we have a purchase go so smoothly as ours did. Gary Gill gave us a brief overview of the refrigerator models we would be interested in and then he left us to decide. We were going to see other stores but decided that was not necessary. Delivery was prompt, they took away our old fridge and hooked up the new one…all included in the purchase price.

DO NOT EVER BUY WHIRLPOOL and DO NOT BUY anything from CANADIAN APPLIANCE SOURCE!
2 weeks after we bought this washer we had a major flood on our hands that caused water damage to our home. The water was gushing out of the washer so fast and in such high quantities, from the sides, from the bottom, everywhere! There was nothing we could do to stop it! When Whirlpool sent out a technician, they wanted to run the washer to diagnose the problem. This was not an option as it would cause another major flood and more water damage to our home, potentially costing thousands of dollars to repair. Whirlpool would not acknowledge this concern and refused to honour their warranty. I pleaded with Whirlpool customer service, Canadian Appliance Source customer service to help us, but neither would take any action. They have their sale, that's all they care about. On top of that, they are charging us for having their repair man come to our home and do absolutely nothing.
We also learned the likely cause of the problem is a burst internal hose caused by the neglect of our installer. After some research, I discovered that after an install of a washer on a cold day, the washer needs to warm up to room temperature before running. Not doing this can cause the internal hoses to crack. On the day of install, the first thing our installer did was run the washer; this action cracked an internal hose. After a few uses, the internal hose burst, causing the major flood.
Canadian Appliance source is no better, they did nothing at all to help their customer. We also bought a Whirlpool dryer; we are removing it from out home and replacing both the Washer and Dryer with LG brand (not buying from Canadian Appliance Source).
BE WARNED EVERYONE! STAY AWAY FROM WHIRPOOL and CANADAIAN APPLIANCE SOURCE!

The sales staff was well informed and made our purchase easier. Delivery arrived in time and made all hookups. A little hardwood damage was the only negative.

Quick, friendly, efficient. Thank you!

Pleasant sales rep. Smooth delivery, install and removal. Everything on time. Removal and haul away was not actually free as implied on website, but was part of the install expense paid to installer. All personnel were very professional. I would buy from CAS again.

Delivery time is not what was originally organized

Representative: Davinder was most helpful, honest, and informative.

We came in to the store as returning customers. Fortunately there were no major hiccups during our previous experience, and a piece of that may be that I picked up the items from your warehouse.

This time around was not a good experience for me and my family. Unfortunately, I will not return to CAS and will gladly pay a premuim at other retailers to experience much better customer service

The 3rd party delivery service you contract are non responsive, and lack ability to update customers. I understand the gap between CAS and 1st class appliance delivery, but CAS needs to be accountable for their actions. Your call centre for after hours/pre-delivrry support lack basic tact when dealing with customers. The system being utilized for updates is rudimentary and lacks the ability to instill confidence in customers that their delivery will be successfully.

When we had selected our product you advised of an alternate product, upgraded to be exact, which we procure. We did not receive what we were shown at your desk. The bottom rack cutlery holder showed up different. After reading your policies online, coupled with the frustration from this whole experience, I decided to not waste my energy on working to make this right. My best bet is to look for an after market bottom rack with the correct cutlery holder.

Your guy with the green pants was awesome. Both were great and pleasant.

We went in knowing what we wanted, and our sales associate made the purchasing and delivery coordination very easy. No pushy sales tactics or anything. Great experience. Thank you CAS

Ima bit was so helpful