The item I purchased from CAS is exclusive to them so I believe they would only sell quality appliance. The price is more affordable than the well known brands but the functions are almost the same.... Toon meer
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Lees wat reviewers zeggen
I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Toon meer
Bedrijf heeft geantwoord
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Toon meer
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4,7
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Great service
Purchase was easy. Sales person was knowledgeable. Delivery was streamlined and efficient.
14 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Kerrie,
Thank you for your wonderful feedback! We are so pleased to hear that your purchase was easy, our salesperson was knowledgeable, and your delivery was streamlined and efficient. We truly appreciate your business!
CAS
Excellent customer service and…
Excellent customer service and knowledgeable staff. Sumit was excellent!! Gave me the best deal. The delivery /installation crew was also very good and did a professional Job installing.
12 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Jalal,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear that Sumit provided outstanding service and helped you find a great deal, and that our delivery and installation team completed the job professionally. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
We were able to look around without…
We were able to look around without pressure but still have someone to answer questions when needed. Delivery and installation went just as booked. Overall great experience.
7 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Terry
We are very grateful for your business and for letting us assist you.
We look forward to working with you again on any future projects.
Respectfully,
CAS
Great experience with CAS!
Great experience with CAS!
The representative Mr.Vedant Patel, had excellent knowledge of the products and clearly understood my requirements. He was friendly and applied the relevant discounts, and ensured my order was delivered on time.
Highly recommend CAS and their excellent customer service!
8 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Abhishek
We appreciate you sharing your experience and will make sure Vedant gets the recognition he deserves for his excellent guidance.
We look forward to working with you again in the future!
Kind regards,
CAS
We appreciated the "No Pressure"…
We appreciated the "No Pressure" attention by the professional representative Vishu. He is very knowledgeable of the products he sells, was able to answer our questions and offer appreciated advice. He responded to all of our emails in a timely manner and made our buying decision much easier.
7 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Ken
It was an absolute pleasure doing business with you, and we appreciate you highlighting our process. We look forward to welcoming you back anytime!
Best wishes,
CAS
Great service and quick responses
6 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Jim
We are pleased that our team was able to provide such highly responsive service throughout your experience.
We look forward to working with you again in the future!
Respectfully,
CAS
Good prices, good products, good customer service, good delivery
Vedant was very helpful in helping me choose a washer that fit my needs. It was an easy transaction. Delivery was prompt and good. This will definitely be my first choice when looking for another appliance.
5 juli 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Kirsten,
We are so glad that Vedant took the time to guide you to the ideal washer for your goals and made your prompt drop-off so seamless.
We look forward to serving you again on your next appliance purchase!
Cheers,
CAS
Sales person was very informative and…
Sales person was very informative and did not try to upsell me. It was an easy process. Delivery was quick and did not leave me wondering when they would come. Delivery people were polite and friendly. Highly recommend Canadian Appliance Source.
27 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hello shaunehrmann
We are so glad to hear that your experience went so smoothly, from our informative showroom staff to the polite and friendly delivery crew.
We look forward to welcoming you back down the road!
Warm regards,
CAS
Antwoord van Canadian Appliance Source - Calgary
Hello Blake,
We are thrilled that our team delivered such a seamless experience for you from the initial consultation all the way to your drop-off.
We look forward to seeing you at the store again soon!
Best wishes,
CAS
Disabled? Need a large appliance ?
My experience was very good. The web site is very good at presenting exactly what I was buying. The sales department answered on the first ring. I spoke with Samit a real person who helped me through the entire process most excellently. I am disabled and going to the store was very difficult. Samit made it not necessary at all. Even the payment process was secure and easy. The whole process took 20 mins. Samit was a good match for this customer. On the phone we worked well together and I got my appliances brought to my home in 3 days. The delivery people were very experienced and were in my home for 15 mins. They also took my old appliance with them. I will definitely purchase my next large appliance from this store or web site. I will ask for Samit too. Thank you CAS
24 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Daniel,
Thank you for your thoughtful review and for choosing CAS! We're so pleased to hear Samit was able to make the entire process simple, accessible, and efficient for you from start to finish. We're also glad the website, payment process, and delivery service all met your expectations. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Gerry,
We appreciate your positive feedback and are so glad to hear that our friendly, professional service met all your expectations. We look forward to serving you again!
CAS
Professional service
Cory seemed to know his products and had a handle on things which is important when buying an expensive product sight unseen. He was quick to reply and very professional.
The delivery team did a good job on the installation and kept me posted as to their arrival time.
19 juni 2026
The installation was not impressed at…
The installation was not impressed at all. The dishwasher leaks as soon as the technician left. I lost faith on CAS as the contractor is not trust worthy. My first experience in 2022 was already poor when I purchased my Whirlpool fridge. The sales did not explain to me that the fridge does not have smudge free feature. I give CAS another chance since Yvonne Wang explained the features in detail. With the installation experience, I’m afraid I will not come back
24 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Dear Dora Yan,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the post-installation issues you are experiencing with your dishwasher.
Please be advised that installations are not performed by CAS, but by a third-party installation company.
While CAS collects the installation fees upfront to streamline the process, the service itself is managed independently.
We suggest reaching out to the installation company directly to address these concerns.
Alternatively, you may contact our aftersales team at Aftersales@canadianappliancesource.ca for further assistance.
Sincerely,
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Ron,
Thank you for your review! We’re glad to hear you were happy with our service representative, delivery team, and the products so far. We truly appreciate your business with CAS and look forward to serving you again. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Duel fuel range
Range available for same week delivery, did not have to back order.
Price competitive.
Delivery made when scheduled.
Gas fitter attended for hook up when scheduled.
Delivery people worked carefully to remove old range and bring in new range.
19 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Rod,
Thank you for your detailed feedback! We’re glad the range was available quickly, competitively priced, and that both delivery and installation services were completed as scheduled. It’s great to hear our team handled the removal and installation carefully and professionally. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
It was Sunday when we went to the store…
It was Sunday when we went to the store and we're able to finish the transaction the same day successfully and got the product delivered the next day.
15 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Isidro,
Thank you for your great review! We’re happy to hear your purchase was completed the same day and delivered the very next day—fast and smooth service all around. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Courteous
Courteous, professional sales and service for our three new appliances recently. Delivery communication was timely.
Thank you
Will Travis
21 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Will,
We are so glad to hear you had such a positive experience with our sales, service, and delivery teams for your new appliances. We truly appreciate your kind words and feedback!
CAS
Great customer service!
10 juni 2026
The salesman was polite
The salesman was polite, showed us the different types of dish washers and was NOT PUSHING us to make a selecting
5 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi,
Thank you for your feedback! We're glad to hear that our salesperson took the time to show you the different dishwasher options and provided a comfortable, no-pressure experience. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
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