I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Toon meer
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Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Toon meer
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... Toon meer
Bedrijf heeft geantwoord
I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4,7
Uitstekend
3K reviews
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Pleasant experience.
As a first timer dealing with your website, I found all the specs I needed to properly size up what fit in our space. Depth was what I was more concerned about. I didn't want the stove sticking out too far. As for the delivery staff, they were very polite, didn't scratch the floor.
11 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Rich,
Thank you for your great review! We're happy to hear the website helped you find the right fit for your space and that our delivery team was polite and careful in your home. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Michael,
We're glad to hear our service consistently meets your expectations. Thank you for your continued support.
CAS
This is my 2nd purchase with Yvonne she…
This is my 2nd purchase with Yvonne she was a great help again, easy to deal with and you guys always have stock.
Great delivery team, they were efficient and quick.
Will be buying from the north location again
3 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Colton,
Thank you for your continued support and for choosing CAS again! We're glad Yvonne was able to assist you once more and make your experience easy and smooth. It's great to hear our delivery team provided efficient service as well. We truly appreciate your business and look forward to seeing you again at the North location. Please feel free to recommend CAS to your family and friends!
CAS
From sales to delivery a great team…
From sales to delivery a great team effort and wonderful service. I am now a repeat customer for a reason.
9 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Mike,
Thank you for your kind feedback and for being a repeat CAS customer! We're glad to hear you experienced great service from sales through to delivery and that our team continues to meet your expectations. We truly appreciate your continued business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
2nd product bought from here
Quick service but didn't get to see product before ordering.
2 juni 2026
The sales agent was great to work with…
The sales agent was great to work with on negotiating a price for our purchase. The delivery crew were great fast and efficient.
7 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Ward,
Thank you for your review and for choosing CAS! We're glad to hear our sales team was able to help you with your purchase and that the delivery crew provided fast and efficient service. We truly appreciate your business, look forward to serving you again, and would be grateful if you recommended CAS to your family and friends.
CAS
Find good fridge.
31 mei 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Milan,
Thank you for your feedback!
CAS
The salesperson Yvonne Wang was great…
The salesperson Yvonne Wang was great to deal with, installers did a good job
31 mei 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Kevin,
Thank you for choosing CAS! We’re happy to hear that Yvonne Wang provided great service and that the installers did a good job. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Alex,
We are so glad our team provided an easy, clean, and fast installation experience. Thank you for your feedback!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Mandy,
Thank you for your kind review and for choosing CAS! We're happy to hear you had a great experience and appreciated the patience and communication from our team. We truly value your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
SMOOTH and SEAMLESS
4 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Michael,
Thank you for choosing CAS! We're happy to hear your experience was smooth and seamless. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Happy,
Thank you for choosing CAS! We're glad to hear our sales team was helpful and that your delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
Purchasing/in-stire experience was…
Purchasing/in-stire experience was prompt, Delivery as promised and cordial delivery personnel
4 juni 2026
It was my first time visiting the…
It was my first time visiting the store, and I bought a new refrigerator. The whole experience was great, from how they handled the sale to the delivery to my home. Every step was handled professionally.
3 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Ying,
Thank you for your wonderful feedback and for choosing CAS for your first visit! We're glad to hear your refrigerator purchase and delivery experience went smoothly and professionally from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good…sales horrid delivery
They have tons of appliances at good pricing, the sales team is awesome. But the after care or delivery team to be specific is horrific. Once they have your money their customer service stops. the guys delivering are uncaring, very pushy, and arrogant. We had our stove delivered Tuesday, we did not pay for them to take our old one. Yet one of the delivery guys insisted that he would take it, when we told him no, that we already had it sold to someone he became rude and pushy. He refused to take all the packaging and boxes. Stating we never paid for that. Well I phoned CAS and they informed me that they DO take the packaging, but they still refused. My wife wanted to make note of the guys attitude and unwillingness to take the packaging , but delivery guy wouldn't allow her too. So I called aftercare at CAS, and the lady that took the complaint said they would look into it and did not believe us about what happened. Well im sorry but this is so unprofessional im not sure I will buy anything from them again. We were going to replace all our appliances from them. But not after this experience.
2 juni 2026
Review zonder uitnodiging
Christina Liu got me an absolutely…
Christina Liu got me an absolutely amazing clearance deal, best deal ever
1 juni 2026
Antwoord van Canadian Appliance Source - Calgary
Hi,
Thank you for your great review! We're so glad Christina was able to help you find an amazing clearance deal. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Ken,
Thank you for your review and for choosing CAS! We're happy to hear you appreciated our service, pricing, and no-pressure approach. We truly value your business and look forward to helping you again in the future. Please feel free to share your experience with family and friends.
CAS
From walking into the door to the final…
From walking into the door to the final installation of our new appliances, the process was smooth. Special shout out to the sales reps at CAS.
And they have the best prices too!
28 mei 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Philip,
Thank you for your kind review and for choosing CAS. We’re delighted to hear your experience was smooth from start to finish and that our sales team made a positive impression throughout the process. We truly appreciate your business and are glad you found great value with us. We look forward to serving you again in the future—please feel free to recommend CAS to your family and friends as well!
CAS
Kajul was able to find the perfect siz…
Kajul was able to find the perfect siz d fridge for me right away, despite only having limited options due to the size of space I had. She also managed to get it delivered in the next 48 hours. Delivery was so smooth as well. The men were quick, efficient and very friendly and did everything they could to not leave any scratches on walls, even though I had such narrow hallways.
28 mei 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Amy,
Thank you for your kind review and for choosing CAS. We’re so glad to hear Kajal was able to quickly find the perfect fridge for your space and arrange a fast delivery, and that our delivery team handled everything with care and professionalism despite the narrow hallways. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to help them as well!
CAS
Yvonne was attentive and she knows her…
Yvonne was attentive and she knows her product. She gave us all pertinent information to help us with our choice.
The delivery people were on time, pleasant and strong.
Dishwasher was easy to install and is working well.
27 mei 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Suzanne,
Thank you for your kind review and for choosing CAS! We're glad to hear Yvonne provided helpful, knowledgeable service and that our delivery team made the experience smooth and pleasant. It’s great to know your new dishwasher is working well and was easy to install. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
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